Program Manager Information Services

Northwestern Memorial Healthcare; Illinois; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Program Manager Information Services to lead a portfolio of IT projects, ensuring on-time, on-budget delivery and alignment with NMHC goals. This role drives governance, budgets, vendor relationships, and adoption of PM methods (PMM, ITIL, Agile, LEAN) across teams, balancing strategic initiatives with operational excellence.

Bachelor's degree and 5+ years in information services or project management required; strong communication and cross-functional

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Information Services management or project management.
• Strong process improvement and analysis skills.
• Ability to build relationships with peers and constituents at all levels of the organization.
• Excellent communication and problem-solving skills.
• Experience coordinating cross-functional teams in complex IT projects.
• Familiarity with IT governance and budgeting processes.

Responsibilities

• Provide leadership and guidance for NMHC project management methodologies.
• Manage project lifecycle from initiate to close with IT value measurement.
• Develop educational, coaching and mentoring programs to support adoption of NMHC methodologies.
• Plan and report portfolio performance; participate in regular project review meetings.
• Establish and maintain effective communications among team members, NMHC Executives and vendor partners.
• Select/establish policies, methodologies, procedures and practices to support project management.
• Maintain standards for software tools to support project management, budgeting and resource allocation.
• Develop and maintain project infrastructure, tools and methods to communicate project status.
• Manage individual project budgets; assist with annual capital planning and submission processes.
• Collaborate with technical and applications teams to define tasks and schedules.
• Lead execution of the project office function to ensure on-time and on-budget delivery.
• Lead change management as needed.
• Conduct process assessments and improvements using DMAIC.
• Uphold integrity, ethics, and compliance.

Skills

PM experience

Communication skills

Problem solving

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

DMAIC

ITIL

Agile

LEAN

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Program Manager Information Services, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Manager Information Services will be responsible for planning, monitoring and reporting overall project performance for a portfolio of IT projects including technology initiatives and other key strategic initiatives related to the achievement of NMHC corporate goals. The Program Manager Information Services supports organizational efforts to achieve project and process management competence through industry accepted methodologies (PMM, ITIL, Agile and LEAN), appropriate tools and mentoring programs (as necessary).

The Program Manager Information Services plays a central role in, budget management, contract management, project communications and information distribution to report for entire portfolio of assigned projects and processes.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• Provide leadership and guidance for the use of NMHC standard project management and process improvement methodologies.
• Manage project lifecycle of initiate, plan, execute, close, complete projects including IT value measurement definition.
• Assists in the organizational development and enhancement of project/process management competence. Develop educational, coaching and mentoring programs necessary to support the adoption of NMHC project and process methodologies.
• Leads comprehensive planning efforts necessary to establish measure, enhance and report organizational management performance. Participate in regular project review meetings where status on milestone performance, issues, project changes and budgets are communicated.
• Establish and execute effective and efficient communication mechanisms which enable continuous exchange of ideas and information, regulation/project developments among team members, NMHC Executives (sponsors) and vendor partners.
• Selects and/or establishes the necessary policies, methodologies, procedures and practices to support process and project managers.
• Establish and maintain effective communications within the Agile Office and broader organization report program and project status. Provide assessment and report of overall portfolio performance to various executive groups.
• Leads selection and/or development of appropriate organizational standards for software tools necessary to support successful project management, budget reporting and resource allocation.
• Leads development and maintenance of appropriate project infrastructure, tools and/or methods necessary to communicate and coordinate project detail and status.
• Ensure the development and management of individual project budgets; serve as a primary resource to individual project leaders for budget planning, particularly the annual capital planning and submission process.
• Demonstrate the ability to work with the technical and applications teams to develop project tasks, work effort required for these tasks, and define a work schedule with planned dates.
• Demonstrate the ability to ‘get things done’, effectively directing the execution of the project office function to support the achievement of successful, on-time and on-budget delivery of IT commitments.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate.
• Conduct process assessments, identifying non-value-added activities. Develop and execute plans to improve these processes using NMHC process improvement methodologies (DMAIC).
• Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior.
• Participate in and/or support relevant IT benchmarking, survey and specific research activities as well as subject matter related educational seminars and events.
• Support the development of executive level presentations that are related to initiatives.
• Be responsible for understanding vendor contracts with NMHC to ensure vendor compliance to project schedules, contractual agreements and compliance with NMHC standards. Maintain central file of active vendor contracts.
• Participate in the NMHC capital and operating budget planning process. Proficient knowledge of budget preparation, budget management and budget change control.

Required:

• Bachelor's degree or equivalent experience
• 5 or more years of experience in Information Services management or project management.
• Demonstrated process improvement and analysis skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Excellent team building and problem-solving skills.
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation and conflict resolution skills.
• Ability to work in a complex, cross-organizational system.
• Demonstrated analysis and problem-solving skills.

Preferred:

• Healthcare technology background
• Master’s degree in related field preferred

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Benefits

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.