Program Manager II - IMPACT

Community Mental Health Affiliates Inc; New Britain (CT); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) retirement plan

Paid holidays

PTO

Life Insurance

Tuition reimbursement

CEUs and professional development

Job summary

Community Mental Health Affiliates, Inc. (CMHA) seeks a Program Manager II for the IMPACT program at 233 Main Street, New Britain, CT.

This role oversees program operations, staffing, and fidelity to clinical standards, reporting to leadership and coordinating with regulatory bodies. The ideal candidate holds a Master’s in a behavioral health field, active CT licensure, and at least two years in a supervisory role delivering direct care to adults with serious mental illness.

Qualifications

• Master’s degree in a behavioral health-related field preferred.
• CT license in related discipline required (LCSW/LMFT/LPC/PhD/PsyD).
• Strong supervisory experience with direct care staff.

Responsibilities

• Oversee all program functions and operations per policies and regulations (DPH, Joint Commission, DMHAS, DCF, grant/payer sources).
• Ensure appropriate staffing to meet client needs and fidelity requirements.
• Supervise staff through meetings, performance assessments, and corrective actions.

Skills

Staff supervision

Budget management

Communication

Multidisciplinary teamwork

Leadership

Policy compliance

Customer service

Education

Master’s degree in Behavioral Health

CT license in related discipline (LCSW/LMFT/LPC/PhD/PsyD)

Tools

Microsoft Office

Electronic Medical Record (EMR) systems

Job description

Why CMHA?Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.CMHA is looking to hire a Program Manager II for our IMPACT program. This position will be located at 233 Main Street, New Britain, CT. Monday - Friday 8:30 am - 4:30 pm.Compensation Range: The salary range for this position starts at $74,000 per year.Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time-off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.Summary: Oversees all program functions/operations in accordance with policies, procedures internal processes, and external regulatory agencies including, but not limited to, DPH, Joint Commission, DMHAS, DCF and Grant/Payer Sources. Ensures appropriate staffing pattern to meet consumer and/or program needs. Effectively provides administrative and programmatic supervision to staff in order to maximize performance and productivity, as well as maintains adherence to fidelity requirements. Monitors departmental budget and makes recommendations for future planning and growth.Essential Responsibilities and Target Outcomes:•Assesses all referrals to the program for clinical appropriateness and risk by reviewing all referral information and delegating review and care responsibility to appropriate staff.•Ensures appropriate staffing to meet client and program needs.•Conducts and documents staff meetings weekly to ensure timely and accurate communications related to client care, and facility cleanliness and safety.•Provides and documents individual and/or group supervision to staff including routine performance assessments and corrective action processes in accordance with CMHA Policies and Procedures.•Reviews and develops program effectiveness and best practices annually by conducting and documenting audits and outcome measures for reporting to internal departments and external licensing/regulatory/funding bodies.•Participates, as a CMHA representative, in all necessary internal and external meetings that pertain to clinical care, compliance, and client activity.•Assigns work, providing direction on how to do the work, and communicating a clear understanding of job responsibilities, task objectives, priorities, deadlines and performance expectations.•Performs other related duties as assigned.Education: Master’s Degree in a Behavioral Health related field preferred (psychology, social work, counseling, marriage and family therapy, alcohol and drug counseling).Credentials and License: State of Connecticut license in related discipline required. (LCSW, LMFT, LPC, PhD, PsyD). Valid Connecticut Driver’s License.Experience:•Successful experience in a management/supervisory role of direct care providers to clients with severe/prolonged mental illness or equivalent, preferably a minimum of 2 years.•Successful experience in the provision of direct clinical care of clients with severe/prolonged mental illness and/or substance abuse disorders or equivalent including diagnosing, treatment planning and evidence-based practices, preferably a minimum of 1 year.•Successful experience in a management/supervisory role of direct care providers to clients with severe/prolonged mental illness or equivalent, preferably a minimum of 2 years.•Intermediate to advanced experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.•Experience in or the ability and willingness to learn how to use an Electronic Medical Record (EMR) system including: appointment scheduling, authorization tracking, assessments, treatment plans, progress notes and discharge summaries.•For Spanish Speaking Applicants: Bilingual/Bicultural (English/Spanish/Latino/a) and knowledge of cultural values, traditions and practices.Competencies: Behavioral Skill Sets:•Knowledge of clinical best practices for the population of severe/prolonged mentally ill clients and/or substance abuse clients and their families/caregivers.•Ability to communicate information and express ideas clearly in oral and written formats.•Ability to work effectively with a multi-disciplinary team of health care professionals.•Knowledge of developmental issues for all ranges of clients.•Ability to maintain good customer service relations and respond professionally to client issues.•Ability to multi-task and set priorities effectively.•Ability to ensure the security and confidentiality of client information and records in a manner consistent with professional and CMHA codes of ethics.•Awareness/sensitivity to all types of issues related to client and staff diversity.Leadership Competencies: Behavioral Skill SetsResource Management:Ensures adherence to CMHA budget; through intentional utilization of external resources, grants, implementation of revenue generating projects, and collaborates interdepartmentally for best practice.Staff Management:Sets high, attainable standards and expectations for staff. Directs assigned departments by defining expectation. Responsible for talent acquisition. Provides team feedback through individual and group supervision. Models a collaborative culture and encourages discretionary effort. Addresses and resolves employee relations issues. Provides training consistent with current and future job requirements.Quality & Compliance:Ensures adherence to all policies and procedures and the organization’s Mission & Values. Maintains knowledge of and adherence to legal and regulatory requirements and includes information in ongoing employee education. Participates in the development and implementation of new programs, protocols, and processes.Customer Service/Relationship Management:Maintains a professional, courteous, and positive demeanor in all interactions. Works collaboratively, participates in achieving common goals, shares knowledge and expertise. Conveys information clearly, listens with empathy, and accepts constructive feedback.Professional Development:Engages in and sustains professional affiliations. Stays current with knowledge, skills, and credentials by participating in seminars, conferences, and other educational opportunities. Reinforces new learning and development in routine supervision and oversight. Actively seeks out new information and monitors industry trends to deepen expertise in their field. Cultivates a mindset rooted in continuous learning and growth.Strategic Planning:Drives organizational growth by setting innovative goals and evaluating operations, leveraging strong analytical and communication skills to implement adaptive, high-impact strategies and monitor performance outcomes.Community/Public Image:Acts as a visible and effective ambassador for CMHA, actively participating in community and industry affairs to promote and enhance the agency's public image. Coaches and empowers staff to engage meaningfully in local, state, and national initiatives relevant to the organization’s mission. Maintains a deep understanding of emerging trends, policies, and developments that impact the organization and the communities it serves. Approaches every interaction, internal and external, with knowledge, passion, and purpose.Personal Leadership:Guided by the ten (10) principles of personal leadership, fosters self-awareness, builds and maintains professional relationships. Focuses on continuous learning and development and strives for improvement and inspires others to do the same. Takes responsibility for one’s actions and outcomes.1. Be in the Moment2. Be Authentic & Humanistic3. Volunteer Discretionary Effort Constantly4. Model High Performance-Desired Behaviors that Drive Desired Results5. Respect and Leverage Separate Realities6. Be Curious vs. Judgmental7. Look in the Mirror First - Be Accountable8. Have Courageous Conversations9. Provide Timely, Clear, and Specific Performance Expectations and Feedback, and10. Teach, Coach, and Mentor - Spend at least half your time developing others.We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers:Medical, Dental, and Vision Insurance packages403(b)-retirement savings plan with CMHA matching starting after 1 year of service11 observed holidays3 Wellbeing days off on a Friday throughout the year to extend a long weekend2 CHMA/Personal days to use throughout the calendar yearUp to 24 days of PTO that increases with years of servicePaid agency closure between Christmas and New Year’s (except 24/7 programs) *must be approved annuallyCompany paid Life Insurance and Long-Term DisabilityA comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their householdHigher education tuition discounts at participating schools through the Alliance’s academic partnershipsFree ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.Employee discounts for shopping, the New Britain YMCA, travel, and entertainmentFree employee subscriptions to the Wellable appAnnual Company PicnicCMHA-sponsored Loan Reimbursement Program and Scholarship ProgramFree Student Loan Wellness for eligible employees and their family members access to:Student loan consolidation and refinancingLoan payoff projection dashboardCoaching and support via chat, email, and phoneCollege cost calculatorCollege financial planning3 NHSC-approved sites for federal student loan repaymentPublic Service Loan Forgiveness (PSLF) Enhancement for eligible employees' access to:Automated Public Service Loan Forgiveness (PSLF) form management for past and present employersAutomated reminders for annual (PSLF) recertifications to help you stay on trackResources and ongoing communications that make PSLF understandableThe opportunity to receive the national average of $72,000.00 in forgivenessCommunity Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sex, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Any individual needing assistance in completing an online application should contact CMHA's Human Resources Department at [e-mail].