Program Manager II - Business Transformation Master Data

Loyalty360; Quincy (MA); Hybrid; USD 109,000 - 188,000; Full time

Job summary

Ahold Delhaize USA is seeking a Business Transformation Program Manager to lead cross-functional initiatives in our ERP transformation within the Transformation Program Operations team. This role ensures scope, schedule, risks, and outcomes are actively managed and aligned to the ERP roadmap.

The position is full-time for the duration of the transformation program (estimated 5-7 years) with a hybrid schedule requiring 3 in-person days at core locations and 2 remote days across MA/NC/ME/PA

Qualifications

• Authorized to work in the United States on a full-time basis until the end of the appointment.
• Bachelor's degree in business, project management, operations, technology, or a related field.
• 5-8+ years of experience supporting complex, cross-functional projects or programs, with accountability for scope, schedule, and delivery outcomes.
• PMP Certification or the ability to obtain a PMP Certification within 1 year of hire.
• Demonstrated experience managing complex workstreams within large transformation initiatives or enterprise system implementations.
• Strong working knowledge of program and project management disciplines, including integrated planning, dependency management, risk and issue management, and status reporting.
• Experience operating within formal PMO or TMO governance structures, including stage-gates, steering committees, and change control processes.
• Proven ability to influence and drive alignment across business and technology stakeholders in a matrixed environment, without direct authority.
• Strong communication skills, with the ability to clearly convey progress, risks, and recommendations to senior leaders.
• Ability to operate effectively in fast-paced, ambiguous environments with evolving scope and priorities.
• Knowledge of Master Data Domains and familiarity with concepts including, but not limited to, golden record and survivorship.
• A strong understanding of product and vendor information management.
• Technical familiarity with system integrations across MDM platforms.
• Proficiency in Jira for managing project workflows, tracking dependencies, prioritizing system improvements, and driving master data management initiatives from concept through implementation.
• Ability to travel up to 25%

Responsibilities

• Drive the end-to-end execution of assigned functional area and initiatives, ensuring scope, schedule, resources, dependencies, risks, and outcomes are actively planned, governed, and delivered in alignment with the overall ERP roadmap.
• Develop and maintain detailed program plans, integrated schedules, and milestone tracking, ensuring alignment across business, technology, data, and organizational readiness activities.
• Proactively identify, manage, and escape risks, issues, and interdependencies across workstreams, collaborating with peer Program Managers and functional leads to support enterprise-level decision-making.
• Apply PMO standards and delivery discipline, including status reporting, dependency tracking, risk and issue management, change control, and deliverable quality management.
• Provide clear, accurate, and timely program status and insights to the Senior Program Manager, sponsors, and governance forums, translating complex information into actionable updates and recommendations.
• Support governance and decision-making forums by preparing materials, tracking actions and decisions, and ensuring follow-through on commitments and approved changes.
• Partner closely with business leaders, technology teams, system integrators, and organizational readiness/change partners to ensure plans are executable, coordinated, and realistic.
• Monitor vendor and partner performance within the assigned functional area, ensuring deliverables meet expectations and issues are surfaced early.
• Contribute to continuous improvement of program management practices by providing feedback on tools, templates, and processes and supporting adoption of PMO standards.
• Model strong execution, communication, and collaboration behaviors, fostering accountability and trust across cross-functional teams.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values

Skills

Program management

Stakeholder management

Cross-functional collaboration

Communication skills

Risk management

PMO governance

Vendor management

Education

Bachelor's degree in business/related field

Tools

Jira

Job description

Category/Area of Expertise: Strategy

Job Requisition: 537830

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Strategy - Office of CEO (5170443)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Business Transformation Program Manager serves as a key execution leader within the Transformation Program Operations team, accountable for planning, governing, and delivering a defined functional area of the ERP implementation. This role supports cross-functional workstreams across business and technology, ensuring scope, schedule, dependencies, risks, and outcomes are actively managed and aligned to overall program objectives. Operating within a program management tower, the Program Manager provides clear visibility into progress, risks, and trade-offs, enabling informed decision-making by senior leaders. The role exists to ensure functional initiatives and workstreams deliver intended outcomes with discipline, transparency, and consistency.

This is a full-time, dedicated role for the duration of the transformation program (estimated 5-7 years).

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Scarborough ME, Carlisle, PA.

Essential job functions:

• Drive the end-to-end execution of assigned functional area and initiatives, ensuring scope, schedule, resources, dependencies, risks, and outcomes are actively planned, governed, and delivered in alignment with the overall ERP roadmap
• Develop and maintain detailed program plans, integrated schedules, and milestone tracking, ensuring alignment across business, technology, data, and organizational readiness activities
• Proactively identify, manage, and escape risks, issues, and interdependencies across workstreams, collaborating with peer Program Managers and functional leads to support enterprise-level decision-making
• Apply PMO standards and delivery discipline, including status reporting, dependency tracking, risk and issue management, change control, and deliverable quality management
• Provide clear, accurate, and timely program status and insights to the Senior Program Manager, sponsors, and governance forums, translating complex information into actionable updates and recommendations
• Support governance and decision-making forums by preparing materials, tracking actions and decisions, and ensuring follow-through on commitments and approved changes
• Partner closely with business leaders, technology teams, system integrators, and organizational readiness/change partners to ensure plans are executable, coordinated, and realistic
• Monitor vendor and partner performance within the assigned functional area, ensuring deliverables meet expectations and issues are surfaced early
• Contribute to continuous improvement of program management practices by providing feedback on tools, templates, and processes and supporting adoption of PMO standards
• Model strong execution, communication, and collaboration behaviors, fostering accountability and trust across cross-functional teams
• Additional job duties may be assigned as needed to meet the needs of the business and support our values

Qualifications:

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
• Bachelor's degree in business, project management, operations, technology, or a related field
• 5-8+ years of experience supporting complex, cross-functional projects or programs, with accountability for scope, schedule, and delivery outcomes
• PMP Certification or the ability to obtain a PMP Certification within 1 year of hire.
• Demonstrated experience managing complex workstreams within large transformation initiatives or enterprise system implementations
• Strong working knowledge of program and project management disciplines, including integrated planning, dependency management, risk and issue management, and status reporting
• Experience operating within formal PMO or TMO governance structures, including stage-gates, steering committees, and change control processes
• Proven ability to influence and drive alignment across business and technology stakeholders in a matrixed environment, without direct authority
• Strong communication skills, with the ability to clearly convey progress, risks, and recommendations to senior leaders
• Ability to operate effectively in fast-paced, ambiguous environments with evolving scope and priorities
• Knowledge of Master Data Domains and familiarity with concepts including, but not limited to, golden record and survivorship
• A strong understanding of product and vendor information management
• Technical familiarity with system integrations across MDM platforms
• Proficiency in Jira for managing project workflows, tracking dependencies, prioritizing system improvements, and driving master data management initiatives from concept through implementation.
• Ability to travel up to 25%

Preferred Qualifications:

• Experience supporting or leading ERP implementations (e.g., SAP, Oracle, or similar platforms) to include lifecycles, system integrators, and enterprise data and process dependencies
• Experience working across predictive (waterfall), agile, or hybrid delivery models

ME/NC/PA/SC Salary Range: $108,880 - $163,320

IL/MA/MD/NY Salary Range: $125,200 - $187,800

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.