Program Manager II

Amazon Inc.; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC in Austin, TX seeks an experienced Operations Program Lead to support Whole Foods Market Retail Lab initiatives and store processes. You will coordinate ordering, inventory, and retail tools across teams, ensuring accuracy and efficient execution.

The role requires 3+ years in program management, strong communication, and the ability to multi-task in a fast-paced environment. Flexibility for nights, weekends, and travel may be needed.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Able to receive direction and execute testing with new tools and SOPs.
• Ability to learn basic knowledge of all products and carried in department.
• Ability to learn all basic operational processes in all store departments.

Responsibilities

• Has or can build a working knowledge of all team level operations and process including but not limited to: all ordering, inventory management and retail application tools.
• Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Assists with periodic inventory checks.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

Skills

Program management

Cross-functional collaboration

Data-driven

Communication

Attention to detail

Tools

Microsoft Office

Email

Job description

Job ID: 10557785 | Amazon.com Services LLC - A57

Contributes to day-to-day operations in the Whole Foods Market Retail Lab. This lab will be where new and enhanced tech solutions for store ordering, inventory management and retail applications will be tested to ensure they are properly vetted for release in WFM stores. This position will need to be able to execute basic store processes for all teams in the store including ordering, stocking, production, shrink and quality inspection. All positions must be able to work on a team that has constant shift in duties as well as is constantly testing WFM technology innovations. All positions must strive to support WFM core values and goals, promote national programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times.

Key job responsibilities

• Has or can build a working knowledge of all team level operations and process including but not limited to: all ordering, inventory management and retail application tools.
• Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Assists with periodic inventory checks.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings
  and meetings.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe
  work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM
  cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Executes basic production needs to ensure product packed in house is in-stock.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by lab and Global leadership.
• Understands retail, grocery experience, and common software and networking infrastructure.
• Guarantees all lab resources follow WFM’s lab standards and guidelines.
• Actively contributes to a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
• Execute all SOPs in a precise manner and provide critical feedback on the experience provided by the SOP
• Regularly inspect the store to ensure compliance with all programs, rules and standards.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Ability to prioritize and delegate tasks effectively.
• Ability to multi-task, show excellent follow-through and see the big picture.
• Excellent interpersonal, motivational, team building and leadership skills.
• High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.

Basic Qualifications

• - 3+ years of program or project management experience
• - Experience using data and metrics to determine and drive improvements
• - Experience working cross functionally with tech and non-tech teams
• - Able to receive direction and execute testing with new tools and SOPs.
• - Ability to learn basic knowledge of all products and carried in department.
• - Ability to learn all basic operational processes in all store departments.
• - Operates effectively in a fast-paced cross-functional environment to drive clear outcome and results.
• - Contributes to local / regional strategy development and ensures appropriate team focus and alignment.
• - Ability to order and stock product.
• - Proficiency with email, Microsoft Office, and operations-related applications.
• - Ability to follow SOPs.
• - Strong attention to detail.
• - Strong to excellent communication skills and willingness to work as part of a team.
• - Education & Experience
• - 12+ months retail or similar experience. WFM experience preferred.
• - Must be based out of Austin, TX.
• - Ability to physically perform general office and retail requirements.
• - Capable of lifting up to 50 pounds and work from ladders of various heights not exceeding 12 feet.
• - Work requires the following motions: bending, twisting, squatting and reaching.
• - Exposure to FDA approved cleaning chemicals.
• - Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• - Ability to work in wet and dry conditions.
• - Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• - Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
• - May require use of ladders.

Preferred Qualifications

• - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 3+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 3+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.