Program Manager ICS 1

Websitecommerce; Wayzata (MN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Health Insurance (30 hours and above)

Dental Insurance

Vision Insurance

Life Insurance

Paid Training

Disability Insurance

Wellness Program

Employee Assistance Program

Parental Leave

Health Savings Account

Flexible Savings Account

Access to Employee Success Coach

Job summary

Hammer & NER in Minnesota seeks a Program Manager IC 1 to co-direct daily operations in an Integrated Community Supports setting for adults with intellectual and developmental disabilities. You will supervise Direct Support Professionals and oversee licensing compliance, budgets, and service quality.

The role requires a four-year degree in social services or related field (or equivalent) and flexible hours including evenings, weekends, overnights, and holidays.

Qualifications

• Four-year college degree in social services or related field and one year of full-time experience in the field of developmental disabilities to manage an ICF-MR licensed program.
• Prior supervisory experience preferred.
• Excellent written and verbal communication skills including fluency in English and proficiency in Microsoft Office.
• Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills and proven ability to achieve assigned deadlines.

Responsibilities

• Lead and supervise staff; provide guidance and performance feedback.
• Work unfilled shifts if necessary.
• Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance.
• Ensure that current and new personnel complete training; provide orientation according to Hammer & Ner practices.
• Conduct and co-lead staff meetings: review plans and reports to ensure quality. Provide ongoing coaching & performance management to direct reports
• Demonstrate teamwork and effective relationships with individuals served, families, coworkers, supervisors, program team and others to facilitate quality services.
• Lead and provide services and activities that comply with licensing regulations and with Hammer & Ner’s policies and person-centered philosophy, providing advocacy and promoting independence.

Skills

Leadership

Supervisory experience

English fluency

Time management

Communication

Education

Bachelor's degree in social services or related field

Two-year college degree with relevant experience or 50 hours education

Tools

Microsoft Office

Job description

Department: Program Services
Grade Range/Job Status: Full-time, Non-exempt (Hourly)
Reporting Relationship: Program Director
Supervisory Responsibilities: Direct Support Professional and Lead Direct Support Professional
Typical Schedule: Primarily M-F. Must be willing and able to work flexible hours/days including evenings, weekends, and overnights.

Position Summary

The Program Manager IC 1 co-directs the daily operations in an Integrated Community Supports setting (aka apartment program) for adults with intellectual and developmental disabilities (and may include individuals with complex medical and behavioral support needs). Responsible for overseeing the medical, financial, social and emotional needs of individuals served as well as day-to-day operations of the residential program including licensing & compliance. They collaborate with individuals supported, families and interdisciplinary teams to create and deliver excellent services. Co-supervises direct care staff (Direct Support Professional and Lead Direct Support Professional) and ensures that services and activities comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. All employees are expected to center, model and champion Hammer & NER’s core values: Person-Centered, Relational, Opportunistic and Stewardship in order to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.

Primary Duties And Responsibilities

• Leadership and Supervision
• Provide co-supervisory oversight, technical guidance and advice to staff.
• o Work unfilled shifts if necessary.
• o Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance.
• o Ensure that current and new personnel complete training; provide orientation according to Hammer & NER practices.
• o Conduct and co-lead staff meetings: review plans and reports to ensure quality. Provide ongoing coaching & performance management to direct reports
• Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals and others to facilitate quality services and a positive organization reputation. Respond to any complaints or incident reports promptly.
• Lead and provide services and activities that comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. Provide advocacy to protect people’s civil and legal rights. Encourage choice and independence whenever possible, fostering a positive, encouraging environment.
• Engage professionally with colleagues across the organization to maintain a collaborative working environment for all.
• Regularly meets with Program Director and Program Manager IC 2 to discuss the needs of the program and complete the PM/PD update checklist.

Program Support and Administration

• Provide program oversight as detailed below for 7 of 14 individuals and as assigned. In the absence of the Program Manager IC 2 will provide oversight to 14 individuals.
• Plan, implement and evaluate the programs, services and activities provided in the program.
• Facilitate the interdisciplinary team in developing plans to meet the individuals’ needs.
• As needed work direct care shifts, assisting with all areas of the individuals’ programs including, but not limited to personal cares, medication administration, daily household chores, use of personal finances and support in the community.
• Safely drive a Hammer & NER-owned vehicle, lift van or personal auto to activities and appointments around the Twin Cities and provide support for individuals’ participation in the community.
• Ensure the program’s operations comply with regulations, health and safety.
• Manage household maintenance needs including necessary cleaning duties and schedules, care of items that belong to individual’s served, upkeep of furniture and appliances.
• Participates in program budget development and ensures operations remain within targets, including effective management of resources and monthly reconciliation of expenses.
• Maintain operating budget, authorize expenses and request necessary maintenance and repairs for the residence and vehicle(s).
• Monitor and manage staffing budgets, schedules, payroll and overtime.
• Prepare the program for licensing inspections.
• Participate in licensing surveys and ensure timely completion and submission of required documentation and correction orders, as well as follow up with maintenance team as needed on any work orders.
• Use required technology to maintain daily, monthly and annual required documentation as scheduled.
• Behavior Management
• Train, manage and lead staff to handle difficult situations effectively. Resolve minor issues when possible and elevate to appropriate leader when necessary.
• Immediately report accidents, injuries, incidents, illnesses involving people served to the appropriate parties according to policy and/or procedure.
• Follow the laws as a mandated reporter to protect vulnerable adults from abuse, neglect and exploitation.
• Co-Management Duties
• Will be listed as the primary supervisor in applicable HRIS systems.
• Complete performance evaluations for all staff (DSP’s and LDSP’s) with input from the Program Manager IC 2.
• Responsible for completing KPI’s: security awareness, LOA’s, family communication, fore drills.

Essential Knowledge And Qualifications

• Four-year college degree in social services or related field and one year of full-time experience in the field of developmental disabilities to manage an ICF-MR licensed program. Or a two- year college degree and two years of full-time experience in the field of developmental disabilities or 50 hours of education and training related to human services and disabilities and four years of full-time work experience with people with disabilities to manage a waiver program.
• Prior supervisory experience preferred.
• Excellent written and verbal communication skills including fluency in English and proficiency in Microsoft Office.
• Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills and proven ability to achieve assigned deadlines.
• Available to work a flexible full-time schedule including some evenings, weekends and overnights and holidays, depending on the needs of the organization.
• Requires a valid driver’s license, personal auto and driving record that meets Hammer & NER’s insurance requirements.
• Must receive an MN DHS Background study clearance.
• Must meet organizational and licensing requirements for tuberculosis (TB) screening.
• Physical requirements include lifting to 40 pounds (such as lifting a wheelchair into a van), pushing or pulling an individual in a wheelchair or while assisting with cares. Household chores and physical cares may include twisting/turning, kneeling/squatting and assisting with pivot transfers. Frequent participation in repetitive activities including working several hours at a time with a keyboard and monitor and laptop computer.
• Experience with and/or ability to learn to operate specialized medical or adaptive equipment, including lifting equipment.
• Demonstrated ability to respond to hazardous situations, including infectious disease or aggression.
• Experience ability and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class and immigrant status.

This job description assigns essential functions. It does not restrict tasks an individual in this position might be asked to perform or all qualifications that may be required currently or in the future.

Benefits

• 401 (k)
• Paid Time Off
• Health Insurance (30 hours and above)
• Dental Insurance (30 hours and above)
• Vision Insurance (20 hours and above)
• Life Insurance
• Paid Training
• Disability Insurance
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Health Savings Account
• Flexible Savings Account
• Access to Employee Success Coach who assists employees within their first year of employment.