Program Manager I - Fitness

trustmark; Richardson (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

HealthFitness, a Trustmark company, seeks a Fitness Program Manager I to lead on-site fitness programs in Richardson, TX. This full-time role focuses on delivering engaging wellness services, supervising staff, and ensuring participant satisfaction while maintaining program quality.

You will develop plans, manage budgets, and coordinate health education activities, reporting outcomes and ensuring safety protocols are followed. Monday–Friday schedule with no weekends.

Qualifications

• Associate's degree or higher in Exercise Science, Health Promotion, kinesiology or related discipline or equivalent experience.
• 2+ years' related industry experience.
• CPR/AED/First Aid certifications from a recognized provider required by start date with in-person component.
• Ability to lead, manage and operate a fitness center.
• Strong interpersonal and customer service skills; ability to motivate others.
• Proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Manage all on-site fitness program activities to ensure participation, results, and customer satisfaction.
• Develop and implement yearly strategic business plan; manage operating budget and contract deliverables.
• Lead staff meetings and supervise staff; ensure contract compliance and client relationships.
• Direct design and delivery of health & fitness programs, including events and communications to maximize engagement.
• Track data and create management reports; handle records and confidentiality per policies.

Skills

Interpersonal skills

Customer service

Leadership

Time management

Education

Associate's degree or higher in Exercise Science/Health Promotion/Kinesiology

Tools

MS Office

Job description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

Help people live healthier lives while growing your fitness career. HealthFitness has an exciting opportunity for a Fitness Program Manager I to join our team in Richardson, TX. In this full-time role, you'll play a key part in delivering fitness programs, fostering a welcoming environment, and supporting employees on their wellness journeys. Best of all, you'll enjoy a consistent Monday through Friday schedule with no weekends or holidays.

Responsible for managing and directing all operational aspects of an on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Also responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training, and development; design and facilitation of a variety of health &fitness programs; and various administrative duties including developing outcomes focused management reports.

Key Accountabilities

• Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards.
• Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
• May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status.
• Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
• Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
• Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives. Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements.
• Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines.
• Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction. Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.
• In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client.
• Other duties as needed/assigned.

Minimum Requirements

• Associate's degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience.
• 2+ years' related industry experience.
• Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. ( Note: certification must have an in-person component and not 100% online/OSHA compliant).
• Ability to lead, manage and operate a fitness center.
• Strong interpersonal and customer service skills including the ability to motivate others.
• Ability to effectively organize and prioritize work demands.
• Computer proficiency in MS Office including at minimum Word, Excel, and Outlook.
• Applicants must meet hiring requirements including but not limited to pre -employment drug test .
• Must have either an Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA - OR - NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency (