Program Manager I - Fitness

Trustmark; Philadelphia (Philadelphia County); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans including…

401(k) with employer matching

Certification reimbursement

Tuition reimbursement

Paid new parent leave

Paid Holidays and PTO

Volunteer paid time off

Job summary

HealthFitness, a Trustmark company, is a leader in fitness solutions with on-site and online engagement. We offer competitive pay and benefits and support professional development.

The role focuses on wellness programming, personal training, and member engagement in Philadelphia, PA. The Program Manager I will lead operational aspects of an on-site fitness program, manage staff, ensure client satisfaction, and drive program outcomes with data-driven reports.

Qualifications

• Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent.
• At least 2 years of related industry experience.
• CPR/AED/First Aid certifications required with in-person component by start date.
• NCCA Accredited Personal Trainer certification required.
• Group Exercise certification required within 30 days if not current.
• Ability to lead, manage and operate a fitness center.
• Strong interpersonal and customer service skills.

Responsibilities

• Manage and direct all operational aspects of an on-site fitness program to maximize participation and results.
• Develop and implement the yearly strategic business plan and budget; ensure contract compliance.
• Lead staff meetings; supervise and develop team members and coordinate client events.
• Maintain client relationships to ensure high satisfaction and program value.
• Direct implementation of fitness programs, health education, and group events; coordinate marketing.
• Track data; produce management reports and oversee records and confidentiality.
• Conduct safety checks and audits; supervise floor activities, training, and orientations.
• Introduce new HealthFitness programs and services in collaboration with leadership.
• Other duties as needed.

Skills

Interpersonal skills

Customer service

Organization & prioritization

MS Office proficiency

Education

Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline

Tools

MS Office

Job description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

Lead, inspire, and make a difference!

Join HealthFitness as a full-time Program Manager I - Fitness and take the lead in delivering an exceptional fitness and wellness experience for members in Philadelphia, Pennsylvania. This is a unique opportunity to combine wellness programming, personal training, and member engagement in a highly visible role.

If you’re passionate about helping others achieve their health goals and enjoy the variety of both managing a program and working directly with members , this could be the perfect next step in your fitness career.

Schedule: 40 hours/week, Monday-Friday with flexible shifts between 6:30am-2:30pm and 10:00am-6:00pm , offering great work-life balance.

Responsible for managing and directing all operational aspects of an on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Also responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training, and development; design and facilitation of a variety of health &fitness programs; and various administrative duties including developing outcomes focused management reports.

Key Accountabilities

• Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards.

• Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.

• May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status.

• Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.

• Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.

• Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives. Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements.

• Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines.

• Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction. Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.

• In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client.

• Other duties as needed/assigned.

Minimum Requirements

• Associate’s degreeor higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience.

• 2+ years’ related industry experience.

• Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. ( Note: certification must have an in-person component and not 100% online/OSHA compliant).

• NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency required.

• Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA, if not current will be required within 30 days of hire.

• Ability to lead, manage and operate a fitness center.

• Strong interpersonal and customer service skills including the ability to motivate others.

• Ability to effectively organize and prioritize work demands.

• Computer proficiency in MS Office including at minimum Word, Excel, and Outlook.

Preferred

• Prior Supervisory experience.

The compensation range for this role is $45,000- $50,000/year. Additional commission opportunities for someone with an industry recognized and HealthFitness approved Personal Trainer certification. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.