Program Manager I, DSP Delivery Feedback and Insights (DFI)

Amazon Inc.; Nashville (TN); On-site; USD 50,000 - 88,000; Full time

Job summary

Amazon.com Services LLC is seeking a Program Manager I for DSP Delivery Feedback and Insights (DFI) to drive data-driven improvements across delivery programs. You will partner with Operations, Customer Service, and DSP stakeholders to turn insights into actionable work plans and scalable solutions.

The role emphasizes ownership, clear written and verbal communication, and the ability to influence diverse teams to adopt data-based recommendations while delivering measurable outcomes.

Qualifications

• Bachelor's degree in relevant field.
• 1+ years of program or project management experience.
• Analytical, results-oriented environment with cross functional interactions.

Responsibilities

• Identify, develop, manage, and execute analyses to uncover opportunities and present written business recommendations.
• Manage project schedules with input from program teams, identifying key milestones.
• Drive recommendations and prioritization with input from senior program managers.
• Lead collaboration with business and technical teams to deliver scalable, secure, and flexible solutions with customer focus.
• Communicate clearly and concisely (verbal and written) to managers and cross-functional stakeholders on program status and decisions.
• Track and report on key delivery performance metrics.
• Own, track, and elevate issues to ensure they are addressed and resolved.
• Serve as the primary escalation point for project team members.

Skills

Analytical mindset

Cross-functional collaboration

Project management

Education

Bachelor's degree

Tools

Excel

Job description

Program Manager I, DSP Delivery Feedback and Insights (DFI)

Job ID: 10568365 | Amazon.com Services LLC - A57

Key job responsibilities

• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
• Manage project schedules with input from program/project teams, identifying key milestones.
• Drive recommendations and prioritization with input from senior program managers.
• Lead collaboration with business and technical teams to deliver solutions that are scalable, secure, and flexible while maintaining a strong customer focus.
• Communicate clearly and concisely (verbal and written) to managers and cross-functional stakeholders on program status and decisions.
• Track and report on key delivery performance metrics.
• Own, track, and elevate issues to ensure they are addressed and resolved.
• Serve as the primary escalation point for project team members.

A day in the life

In this role, the Program Manager will work closely with senior leaders in the Last Mile space as well as key partner organizations (e.g., Operations, Customer Service, LMAQ, WHS) to ensure success. The Program Manager will own performance programs and mechanisms used by internal customers, such as Delivery Service Providers (DSPs) and Business Coaches (BCs), with a focus on measuring and improving Delivery Associate (DA) performance.

You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow DFI to scale, 2) can develop data-based insights and turn them into actionable work-plans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities.

About the team

The Delivery Feedback and Insights (DFI) team, part of the broader Delivery Service Partner (DSP) organization, maintains the end-to-end pipeline of Delivery Associate (DA) feedback, ingesting ~1.2M cases annually (globally). DFI investigates and issues infractions based on global standards and regional requirements, and the team's goal is to achieve zero delivery complaints and industry-leading delivery standards across all geographies where the DSP Program operates. To achieve that, DFI employs rigorous case management standards to produce delivery insights, equip DSPs with data-driven tooling to improve DA performance, and collect closed-loop feedback to enhance detection capabilities

Basic Qualifications

• Bachelor's degree in relevant field
• 1+ years of program or project management experience
• Experience in a highly analytical, results-oriented environment with cross functional interactions

Preferred Qualifications

• Experience in requirement gathering and ability to write clear and detailed requirement document
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 50,100.00 - 87,600.00 USD annually