Program Manager - Homeless Veterans Reintegration Program - Full-Time

Axess Family Services, Inc.; Sprotts Corners (OH); On-site; USD 47,000 - 57,000; Full time

Job summary

Axess Family Services, Inc. in Ohio is seeking a Program Manager for the Homeless Veterans Reintegration Program (HVRP). The role supervises Employment Specialists (ES), oversees program operations, and supports direct services to participants.

This is a full-time, 40-hour-per-week position offering a $52,000 annual salary and opportunities to lead trauma-informed care initiatives within a nonprofit setting.

Qualifications

• Bachelor’s degree in human services or related field preferred
• Experience supervising staff in a nonprofit setting preferred
• Ability to model trauma-informed communication and teamwork

Responsibilities

• Plan and organize Employment Specialists training and supervision
• Lead trauma-informed care initiatives to support program participants
• Participate in interviewing and hiring processes for ES positions
• Complete performance evaluations for staff
• Ensure compliance with program, agency, COA and regulatory requirements

Skills

Supervisory

Trauma-informed care

Team leadership

Education

Bachelor’s degree in human services

Job description

Program Manager

Homeless Veterans Reintegration Program

Full-Time, 40 Hours/Week

$52,000/Year

SUMMARY: Provides support and oversight of the Homeless Veterans Reintegration Program (HVRP) operations; supervises and develops Employment Specialists (ES) staff; assists in providing direct services to program participants

SUPERVISOR: Divisional Director

DUTIES AND RESPONSIBILITIES:

• Plan and organize ES training and supervision, as well as monthly meetings with ESs to ensure programming complies and is efficiently operating under the Trauma-Informed Care model.
• Lead by example as a Trauma-Informed Care leader to assist in the provision of direct service to program participants.
• Participate in the interviewing and hiring process for ESs.
• Complete performance evaluations for ES.
• Works cooperatively with the Divisional Director to maintain adherence with all program and agency reporting requirements, as well as identify and reports unmet needs.
• Provide leadership to ensure team cohesiveness and to promote program goal achievement.
• Attend agency and team meetings.
• Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification requirements.
• Fulfill other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in human services or related field preferred.
• Experience working with individuals and families in a residential setting and/or serving unhoused individuals, veterans, low income, and mental health populations. Supervisory experience in non-profit preferred.
• Ability to model trauma-informed communication, fair and equitable treatment, management of conflicts and work in a team environment.
• Knowledge of trauma-informed care, client-centered model and conflict resolution.
• Ability to network effective with other professionals.
• Possess high organizational skills and the ability to handle multiple projects at once.
• Work as an effective team leader.
• Management experience preferred.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).

LICENSES OR CERTIFICATIONS REQUIRED:

• High School diploma or equivalent required. Requirements may be waived based on evaluation of experience.
• Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.

COMPLIANCE:

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.