Program Manager- Hennepin County

Thomas Allen Inc.; Minnesota; Híbrido; USD 65 000 - 69 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

401(k)

Tuition reimbursement

Paid time off

Resumo da oferta

Thomas Allen, Inc. is seeking a Program Manager in Case Management in Minnesota to lead waiver case management services and supervise contracted case managers. You will collaborate with lead agencies and DHS, handle hiring and training, and ensure high-quality care.

The role requires supervisory experience, knowledge of CADI/BI/EW/DD waivers, and an active Minnesota social work license. A bachelor’s degree in social work or related fields is required, with a focus on developmental disabilities.

Qualificações

• Experience as a case manager with CADI, BI, EW, or DD waivers
• Minimum 2 years of professional full-time Case Management or related experience and 3 years of human services experience
• One year of experience in education or treatment of people with developmental disabilities or related conditions, or a course focused on developmental disabilities
• Active social work license required by start date (temporary or permanent)

Responsabilidades

• Recruitment and ensuring employees receive all required orientation information
• Provide ongoing supervision and training to direct reports
• Evaluate employee performance and provide development guidance
• Ensure regulatory compliance and accurate records are maintained
• Manage referrals and ensure smooth transitions and high-quality service

Conhecimentos

Communication skills

Supervisory experience

Problem solving

Formação académica

Social work degree

Minnesota social work licensure

Ferramentas

Microsoft Office

Descrição da oferta de emprego

We began providing residential services to individuals living with disabilities in 1977, and in 1984 became the first non-governmental entity in Minnesota to offer waiver case management. By delivering exceptional client care and creating a work culture that celebrates the employees who turn our mission into action, Thomas Allen has grown to employ more than 600 people and provide contracted services for more than 20 counties across Minnesota. Annually, we deliver a wide variety of services to more than 10,000 individuals of all needs, abilities, and ages - from infants to elders. Our services include waiver case management, community living services, care coordination, respite care, and community-based residential programs.

FLSA Status:Full-time, Salary, Exempt
FTE: 1 .0 (40 hours per week)
Hiring Range:$65,020- $68,640 annually
Application Deadline: 8/15/2025

Position Overview

As the Program Manager in Case Management, you will be the primary contact for waiver representatives and should ensure high-quality services are provided in accordance with Lead Agency and DHS expectations. You will also be responsible for case assignment, hiring, training, and direct supervision of contracted case managers.

Key Responsibilities

• Recruitment and ensuring employees receive all required orientation information
• Provide ongoing support, guidance, training, and supervision to direct reports and others as needed
• Evaluate employee performance and provide development and guidance as needed
• Support a culture of transparency and equity in accountability for all team members
• Ensure all paperwork and records are accurate and in compliance with regulations and meet our standard of care
• Manage the referral process and support a smooth transition and exceptional customer service experience for new individuals served and their care teams.
• Conduct quality assurance audits and assist with surveys
• Communicate with lead agencies and county representatives and ensure positive outcomes and collaborative problem-solving.

Required Qualifications

• Experience as a case manager working with CADI, BI, EW, or DD waivers
• Previous supervisory experience

AND

• Be a graduate from an accredited four-year college with a major in social work AND maintain licensure by the Minnesota Board of Social Work. It is required to hold an active temporary or permanent social work license upon start date if a social work degree was obtained;
• At least 2 years of professional full-time Case Management experience OR in a related position AND at least 3 years of human services experience
• One year of experience in education or treatment of people with developmental disabilities or related conditions, or a minimum of one course that specifically focuses on developmental disabilities.

OR

• Bachelor's degree in special education, psychology, nursing, human services or other fields related to the education or treatment of people with developmental disabilities or related conditions
• At least 2 years of professional full-time Case Management experience OR in a related position AND at least 3 years of human services experience
• One year of experience in education or treatment of people with developmental disabilities or related conditions, or a minimum of one course that specifically focuses on developmental disabilities (Note: If you do not meet this requirement, Thomas Allen will provide training)

Preferred Qualifications

• Previous supervisory experience in the social services field.
• Knowledge of MA, Medicare, and MN Healthcare programs.
• Familiarity with community resources and providers.
• Strong organizational skills and attention to detail.
• Proficiency in computer basics and familiarity with the Microsoft Office suite.
• Certified secondary language proficiency (Increased rate of pay).

Additional Requirements

• Valid driver's license, reliable vehicle for work purposes, acceptable driving record, and proof of auto insurance.
• Excellent written and verbal communication skills in English.
• Passing all background and requirements for facility and position; and
• The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.

Benefits provided to full-time team members:

• Comprehensive medical, dental, vision, disability, and life insurance coverage
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account (DCA) options
• 401(k)
• Tuition, licensure, and certification reimbursement
• Six paid company holidays plus one additional floating holiday
• Paid time off (PTO)
• Earned Sick and Safe Time (ESST)
• Mileage reimbursement for work-related travel
• Hybrid work options after successful completion of orientation period
• Paid training and certifications to help you develop new skills and advance your career
• Flexible scheduling to fit your availability and personal needs
• Employee appreciation programs to recognize your contributions and efforts
• Opportunities for career advancement and growth to help you achieve your professional goals.

Thomas Allen, Inc. is an Equal Opportunity and affirmative Action Employer of all people without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, veteran's status, membership or activity in a local human rights commission, or status with regard to public assistance. As our agency continues to grow, we are looking for team members with diverse perspectives and backgrounds who are passionate about providing services that empower those we support.

Join our team and make a difference!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.