Program Manager, Harmful Activity

SpaceX Super Intelligence; Palo Alto (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Equity

Comprehensive medical, vision, and:?

401(k) retirement plan

Disability and life insurance

Various discounts and perks

Job summary

SpaceXSI is seeking a Safety Integrity Program Manager, Harmful Activity, to lead priorities, measures, and health of harmful activity prevention across upstream and downstream operations. You will shape detection, automation, and escalation workflows while coordinating with Product, Engineering, Policy, Legal, and Operations to improve coverage and enforcement quality.

You are a seasoned program manager with a track record in content integrity, abuse, or risk programs at scale, capable of

Qualifications

• 5+ years in content integrity, safety operations, abuse operations, or related program roles supporting enforcement or risk programs at scale.
• Experience owning or supporting program priorities, measures, and operational health for content or risk domains.
• Experience translating policy or legal requirements into practical workflows, controls, and escalation paths.

Responsibilities

• Drive priorities, measures, and system health for harmful activity, and continuously improve execution.
• Set requirements and success criteria for detection and automation, and drive Product, Engineering, and Operations to improve coverage, precision, and enforcement quality at scale.
• Translate legal, policy, and technical constraints into practical requirements, workflows, controls, and escalation paths for Product, Engineering, and Operations.
• Identify gaps in the current framework and drive enhancements to policies, procedures, controls, and workflows.
• Own escalations, quality assurance, and complex case patterns for residual volume, and use those signals to harden standards and automation over time.
• Align and drive Product, Engineering, Policy, Legal, and Operations partners to resolve dependencies, make decisions, and move critical work forward with clear accountable ownership.
• Build and maintain the documentation, guidance, and operating standards that embed consistent execution across the program.
• Monitor relevant regulatory developments, assess impact on the program, and ensure requirements stay accurate and executable.
• Track and report operational performance, risks, and improvement opportunities with clear recommendations for leadership.

Skills

Content integrity

Safety operations

Risk programs

Cross-functional collaboration

Policy automation

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

ABOUT THE ROLE

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

ABOUT THE ROLE

We serve our community of users and customers by working tirelessly to preserve free expression and choice, create limitless interactivity, and maintain a safe digital marketplace. The Safety Integrity Program Manager, Harmful Activity will drive priorities, measures, and system health for harmful activity, owning program standards and execution across upstream systems and downstream operations.

You are an experienced program manager with a strong background in content integrity, abuse, or risk programs at scale. You are skilled at setting requirements for detection and automation, translating policy and legal constraints into practical workflows and controls, and driving cross-functional partners to improve coverage, precision, and enforcement quality. You thrive in fast-paced environments and excel at turning operational signals into lasting improvements.

RESPONSIBILITIES

• Drive priorities, measures, and system health for harmful activity, and continuously improve execution
• Set requirements and success criteria for detection and automation, and drive Product, Engineering, and Operations to improve coverage, precision, and enforcement quality at scale.
• Translate legal, policy, and technical constraints into practical requirements, workflows, controls, and escalation paths for Product, Engineering, and Operations.
• Identify gaps in the current framework and drive enhancements to policies, procedures, controls, and workflows.
• Own escalations, quality assurance, and complex case patterns for residual volume, and use those signals to harden standards and automation over time.
• Align and drive Product, Engineering, Policy, Legal, and Operations partners to resolve dependencies, make decisions, and move critical work forward with clear accountable ownership.
• Build and maintain the documentation, guidance, and operating standards that embed consistent execution across the program.
• Monitor relevant regulatory developments, assess impact on the program, and ensure requirements stay accurate and executable.
• Track and report operational performance, risks, and improvement opportunities with clear recommendations for leadership.

BASIC QUALIFICATIONS

• 5+ years in content integrity, safety operations, abuse operations, or related program roles supporting enforcement or risk programs at scale.
• Experience owning or supporting program priorities, measures, and operational health for content or risk domains.
• Working knowledge of harmful activity domains and how policy, legal, and technical constraints shape response.
• Experience translating policy or legal requirements into practical workflows, controls, and escalation paths.
• Experience working with automated or model-driven enforcement systems, including detection, classifiers, or policy automation.
• Proven ability to drive cross-functional work with Product, Engineering, Policy, Legal, and Operations partners.
• Strong analytical skills with experience using operational data to identify gaps, prioritize interventions, and track outcomes.
• Clear written and verbal communication; able to brief leadership and document standards, decisions, and recommendations.

PREFERRED SKILLS AND EXPERIENCE

• Direct experience with harmful activity, integrity, or abuse programs at scale.
• Experience setting requirements for detection, classifiers, or automation and partnering with Product or Engineering teams on outcomes.
• Experience owning escalations, quality assurance, or residual case handling for enforcement programs.
• Experience converting operational signals into product, process, or policy changes.
• Exposure to integrity risks involving synthetic content, model misuse, or scaled manipulation.
• Experience improving operating standards, documentation, and controls in a live program environment.
• Background in high-scale consumer platforms, marketplaces, or technology products.

COMPENSATION AND BENEFITS

$110,000 - $145,000 USD

Base salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITARhere.

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