Program Manager, Global Strategic Account Execution

Vertiv Group Corporation; Westerville (OH); On-site; USD 100,000 - 130,000; Full time

Job summary

Vertiv in Westerville, OH is seeking a Program Manager to oversee strategic initiatives across global accounts from quoting to operations at customer sites. The role coordinates cross-functional teams and focuses on digital platforms like Oracle, Smartsheet, and Power BI to drive execution.

Qualifications include 4+ years in manufacturing or supply chain, Lean/Six Sigma exposure, strong leadership and analytical skills, and ability to influence within a matrix organization.

Qualifications

• Bachelor's degree or equivalent with 5+ years experience.
• PMP certification preferred.
• Experience leading cross-functional project teams indirectly.

Responsibilities

• Partner with sales and order management to ensure accurate quotes and on-time product shipments.
• Define targets for design, quality, manufacturing, shipping, and operations; measure progress.
• Lead data integrity for install base; ensure accurate ship dates and serial/model numbers.
• Oversee deployment of FCN and FDS and ensure change orders are entered in CPQ and booked in EBS.

Skills

Program management

Lean/Six Sigma

Leadership

Project management

Communication

Analytical skills

Matrix organization

Education

Bachelor's degree or equivalent (5+ years)

PMP preferred

Tools

Oracle

Smartsheet

Power BI

Job description

JOB DESCRIPTION

Vertiv is hiring a Program Manager in Westerville, OH to join our execution team, this role will provide value to our customers by overseeing strategic initiatives across one or more global strategic accounts. This role will be involved from quoting phase through the operational phase of all customer sites as well as work on initiatives within Vertiv that aid the account. In this role you will indirectly lead cross functional teams to resolve program wide issues. This role will also focus on our digital platforms, mainly Oracle, Smartsheet and Power BI which are used to aid in the execution of our business.

RESPONSIBILITIES

• Partner with sales and order management to ensure accuracy of orders, that quotes have revenue allocated correctly, and that manufacturing and shipping of product takes place as scheduled. Escalate potential risk to the execution manager.
• Work with assigned function leaders to define/set appropriate targets for improvement to design, quality, manufacturing, shipping, and operations efforts and measure progress to targets.
• Lead data integrity efforts for equipment pertaining to assigned customer by ensuring data in install base is updated and accurate.
• Ensure data being reported to customer pertaining to ship dates, serial numbers, model numbers, etc… is accurate.
• Oversee deployment of field change notice (FCN) and factory direct service (FDS).
• Ensure all change orders are entered properly in CPQ and are booked in EBS.
• Other duties as assigned by manager.

MINIMUM QUALIFICATIONS

• 4+ years of relative industry experience, preferably in manufacturing or supply chain environment
• Prior experience indirectly influencing project teams

PREFERRED QUALIFICATIONS

• Hands-on experience in the application of Lean/Six Sigma methods and way of thinking.
• Strong leadership, organizational, project management and inter-personal skills.
• Excellent oral and written communication skills in local language and English.
• Strong analytical skills, including the use of statistical modeling techniques, root cause analysis and other tools and methods typically deployed to drive operational improvements.
• Ability to influence and lead in a matrix organization to drive accountably and execution of VOS mindset and activities.

EDUCATION AND CERTIFICATIONS

• Bachelor’s Degree or equivalent of 5 plus years’ experience.
• Project Management Professional (PMP) preferred.

PHYSICAL REQUIREMENTS

• No Special Physical Requirements

ENVIRONMENTAL DEMANDS

• No Specific Environmental Demands

TRAVEL TIME REQUIRED

• Less than 5% Travel Required

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].