Program Manager, Fraud and Payments Risk

Hitmarker | Gaming Jobs; San Francisco (CA); Vor Ort; USD 144.000 - 162.000; Vollzeit

Zusammenfassung

Discord's Payments, Fraud & Risk team drives revenue growth while protecting financial health by optimizing payments and mitigating fraud. As a Program Manager, Fraud and Payments Risk, you will lead end-to-end programs, shape fraud strategy, and enable launch-confidence for new products.

You'll own high-scale fraud detection, investigate complex cases, write SQL queries, and build dashboards to inform decisions. Collaboration across Engineering, Legal, Product and Revenue is essential.

Qualifikationen

• 4–5+ years of experience in payments, fraud, or risk operations.
• Deep knowledge of card networks and chargeback processes.
• Proficiency in SQL and analyzing large datasets.
• Experience building reporting workflows using BI and alerting tools.
• Ability to independently own an end-to-end function with minimal oversight.
• Strong written and verbal communication skills for cross-functional stakeholders.

Aufgaben

• Own high-scale fraud detection and payments operations end-to-end.
• Lead complex fraud investigations and propose rule improvements.
• Write SQL queries and build dashboards to monitor performance.
• Program manage cross-functional initiatives with Engineering, Legal, Payments Strategy, Product, Revenue.
• Contribute to risk assessments for new product launches and mitigation strategies.
• Communicate business impact to stakeholders pre-, during-, and post-launch.
• Mentor junior team members and share knowledge across the team.

Kenntnisse

Fraud & Payments

SQL

BI dashboards

Communication

Mentoring

Tools

Mode

Datadog

Jobbeschreibung

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord's Payments, Fraud & Risk team enables revenue growth and protects Discord's financial health by managing payments optimization and fraud risk as a strategic function. We operate across three core areas: identifying and mitigating large-scale fraud to enable clean revenue, optimizing the cost of payments through chargeback strategy and card network fee mitigation, and partnering with Product, Revenue, and Engineering early to surface and address fraud risk — so Discord can launch with confidence and maximize revenue outcomes.

As Discord matures, this team serves as the connective tissue between Payments Strategy, Engineering, Legal, Product, and Revenue — embedding fraud and financial risk expertise into everything Discord does, with a bias toward enabling growth.

As a Program Manager, Fraud and Payments Risk on Discord's Payments, Fraud & Risk team, you will own one or more of the team's core functions end-to-end — leading cross-functional programs, shaping fraud and payments strategy, and driving the fraud risk decisions that let Discord launch products with confidence and maximise clean revenue.

What You'll Be Doing

• Own high-scale fraud detection and mitigation, payments operations, and risk assessment within your assigned area end-to-end — from strategy through execution and post-launch measurement
• Lead high complexity fraud investigations, perform root cause analyses, and translate findings into concrete proposals for rule improvements and cross-functional action
• Write SQL queries to analyze fraud and payments data, and build reporting and monitoring dashboards and alerts (e.g., Mode, Datadog) that track performance and inform decision-making
• Program manage cross-functional initiatives with Engineering, Legal, Payments Strategy, Product, Revenue, and other partners — setting milestones, managing dependencies, and driving delivery
• Contribute to risk assessments for new product launches, identifying fraud exposure early and executing mitigation strategies
• Communicate the business impact of your work to cross-functional stakeholders — pre, during, and post-launch — adjusting level of detail based on audience
• Mentor junior team members and contribute to team-wide quality and knowledge sharing

What you should have

• 4–5+ years of experience in payments, fraud, or risk operations, with direct, hands‑on exposure to card network rules, chargebacks, and dispute processes
• Deep working knowledge of payments flows, card network rules (Visa, Mastercard, Amex, etc.), and chargeback/dispute processes
• Proficiency in SQL, with hands‑on experience querying and analysing large datasets to drive fraud and payments decisions
• Experience building reporting and monitoring workflows using BI and alerting tools (e.g., Mode, Datadog, or equivalent)
• Proven ability to independently own an end-to-end function and execute mid-size programs with minimal oversight, making judgement calls that weigh business impact and tradeoffs
• Comfort navigating ambiguous problems where the issue is known but the right solution requires evaluating multiple options, with the ability to anticipate near-term risks and proactively flag or mitigate them
• Strong written and verbal communication skills, with the ability to translate complex, technical findings into business‑impact narratives for cross‑functional and senior stakeholders
• Experience mentoring others or serving as a technical resource on a team, with a collaborative, cross‑functional operating style comfortable navigating differing viewpoints with peers across Engineering, Legal, Product, and Revenue

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.

The US base salary range for this full‑time position is $144,000 to $162,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job‑related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favourite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.