Program Manager - Fleet Operations

7-ELEVEN; Ohio; Hybrid; USD 70,000 - 108,000; Full time

Job summary

7-Eleven, Inc. is seeking a Program Manager of Fleet Operations to lead the rollout and optimization of commercial fleet programs across its nationwide network.

You will drive cross-functional initiatives that enhance the customer experience at the pump and in-store, coordinating with IT, Marketing, Operations, and Finance. Qualified candidates bring 4+ years in retail or fleet management, a Bachelor’s degree, and strong communication skills.

Qualifications

• Bachelor’s degree or industry equivalent experience.
• 4+ years in retail, convenience store operations, commercial fueling, or fleet management.

Responsibilities

• Lead end-to-end rollout of new commercial fleet programs and initiatives.
• Collaborate with Field Operations to boost awareness of the fleet presence.
• Troubleshoot bottlenecks using POS, fueling tech, and payment networks.
• Partner with IT, Marketing, Operations, and Finance to align fleet goals.
• Promote fleet services and brand presence at industry events.
• Improve operational execution and diagnose complex issues.

Skills

Strong communication

Remote work capability

Cross-functional collaboration

Education

Bachelor’s degree or industry equivalent experience

Tools

Salesforce

POS systems

Fuel payment networks

Microsoft Office

Virtual collaboration tools

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world.We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day.If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The Commercial Fleet team at 7-Eleven manages a diverse portfolio of fleet payments and programs leveraged to drive B2B traffic to our network of over 8,000 retail fuel locations. The team also manages the 7FLEET Diesel Network, a collection of nearly 500 7-Eleven®, Speedway® and Stripes® stores meeting the needs of professional truck drivers in 26 states. As a Program Manager of Fleet Operations, you will lead the strategic rollout and continuous optimization of fleet programs. You will act as a key problem-solver and cross-functional leader, driving initiatives that enhance the commercial fleet customer’s experience at the pump and in-store. The Program Manager will own program execution while strengthening interdepartmental collaboration and external brand visibility.

KEY DUTIES AND RESPONSIBILITES:

• Lead the end-to-end execution of new commercial fleet programs, digital enhancements, and operational initiatives designed to streamline and enhance the commercial driver experience.
• Maintain close working relationship with Field Operations Team and strengthen ongoing operational support to increase awareness of our commercial fleet presence.
• Leverage knowledge of commercial fleet Point-of-Sale (POS) systems, fueling technologies, and payment architectures to troubleshoot bottlenecks and optimize transaction efficiency.
• Foster strong interdepartmental relations by partnering closely with IT, Marketing, Operations, and Finance teams to align goals and drive fleet initiatives and growth of one of the largest diesel networks in the country.
• Utilize knowledge of social media marketing campaigns and trade show planning to promote fleet services, engage key commercial partners, and build brand presence at major industry events. Maintain brand standards.
• Work to improve operational execution, diagnose complex issues, and implement solutions.

EDUCATION AND EXPERIENCE:

• Education: Bachelor’s degree or industry equivalent experience
• Experience: 4+ years preferably within retail, convenience store operations, commercial fueling, or fleet management industries.

SPECIFIC KNOWLEDGE AND SKILLS:

• Technical Expertise: Knowledge of commercial fleet POS systems, Salesforce, and fuel payment networks a plus. Proficient with Microsoft Office and virtual collaboration tools.
• Communication & Collaboration: Exceptional written and verbal communication skills with a proven track record of building positive interdepartmental relations and managing stakeholder alignment.
• Autonomous Work Ethic: A self-starter mentality with high emotional intelligence, strong problem-solving abilities, and the capacity to thrive while working both collaboratively and independently. Must be able to work remotely with a dedicated workspace

• Must be willing to travel up to 10%

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.

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Pay: $70,000.00 -$107,500.00 Annual

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.

For a general description of all benefits 7‑Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7‑Eleven is offering in Canada for the position, please visit this link.