Program Manager - Federal Health

QTC Management, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement benefits

Job summary

QTC Management, Inc. is looking for a Program Manager to lead its Department of Labor team. The successful candidate will manage all program phases and ensure compliance with contract requirements. Qualifications include a Bachelor's Degree, significant experience with government contracts, and a proven record in process improvement. The role demands exceptional leadership skills and the ability to drive organizational goals, ensuring a strong focus on customer satisfaction. A competitive compensation package is offered with comprehensive benefits.

Qualifications

• 10 years of experience leading multiple teams/departments.
• Minimum 3 years leading large government contracts.
• Experience with healthcare contracts or clinical settings.

Responsibilities

• Provide program management for Department of Labor.
• Manage program performance and financials.
• Collaborate with cross-functional teams for compliance.

Skills

Leadership

Problem-solving

Process improvement

Contract management

Customer relationship management

Education

Bachelor’s Degree

Masters degree in a related discipline

Job description

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day!

Leidos QTC Health Services is seeking a results driven Program Manager to lead our Department of Labor team. You will manage all phases of programs from inception through completion. Responsible for the cost, schedule and metric performance of the program. Participate in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and performance.

Primary Responsibilities

• Provide program management for Department of Labor operating across the nation with multiple service delivery models.
• Serve as the primary point of contact to the government customer from Department of Labor.
• Responsible and accountable for overall contract performance and financials.
• Provides leadership through daily communication with various internal team and departments to coordinate services.
• Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services.
• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
• Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met.
• Drives continuous process improvement to enhance performance.
• Works closely with operations and leaders to continually improve processes and procedures in support of program.
• Seeks methods of improving/automating process and finds ways to increase profitability.
• Works closely with and mentors operational leadership to ensure contractual compliance is met.
• Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.
• Build and maintain customer relationships through effective communication
• Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction
• Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities
• Manages contract action items from internal operations and customer/client
• Provides and reviews responses or updates as needed
• Implements corrective action plans and oversees execution with internal department leads as necessary
• Responds to client concerns in a timely manner; escalating as appropriate
• Ensures timely recommendations and resolutions to ensure high level of customer satisfaction

Required Qualifications

• Bachelor’s Degree or equivalent related work experience
• 10 years of experience leading multiple teams/departments
• Minimum 3 years leading and managing large government contracts
• Proven ability to drive process improvement, KPI results and team metric goals
• Experience with healthcare contracts or clinical setting
• Must have experience managing and interfacing with diverse staff including in office and remote employees
• If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Preferred Qualifications

• Experience with Healthcare or managing Federal Healthcare Programs highly preferred
• PMI certification preferred
• 8 years of experience leading multiple teams/departments, with a Masters degree from an accredited college in a related discipline
• Managed budget for a Firm Fixed Price (FFP) contract valued at $100M+ highly preferred
• Demonstrated program management experience using managerial, technical and/or business knowledge
• Experience in directing and managing internal/external resources, communications and all functional program activities to meet contract cost, schedule and performance objectives

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.