Program Manager - Events & Experiences Creative PMO

salesforce.com, inc.; Chicago (IL); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking a driven Program Manager to serve as the operational backbone of the Events & Experiences Creative PMO within Global Brand Marketing. You’ll keep every workstream on track, lead weekly stand-ups, and ensure leadership is prepared for decisions.

With strong organizational instincts and a knack for cross-functional communication, you’ll help intake, prioritize, and deliver week over week, partnering with Brand, Marketing, and executive teams.

Qualifications

• 5-7+ years of project or program management experience in events, experiential marketing, or brand organizations.
• Proven experience managing event, experiences and cross-functional program workstreams from planning through on-site execution.
• Experience leveraging AI tools for project documentation, meeting facilitation, status reporting, and workflow optimization.
• Exceptional communication and organizational abilities with demonstrated success managing multiple complex workstreams.
• Strong background supporting C-level and executive stakeholders, including materials preparation and decision-making facilitation.

Responsibilities

• Track and manage key event and experience workstreams with clear owners, deadlines, and milestones.
• Maintain project trackers and provide regular status updates to stakeholders.
• Build and manage project plans for events from kickoff through delivery with accountability.
• Coordinate cross-functional dependencies; flag blockers and help resolve issues.
• Organize talking points and agendas for weekly meetings and draft executive recaps.

Skills

Project management

Executive communication

Cross-functional coordination

AI tool usage

Stakeholder management

Event planning

Slack

Google Workspace

Tools

AI tools

Slack

Google Workspace

PM tracking tools

Job description

Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Our Team

The Events & Experiences Creative PMO sits within Global Brand Marketing and is responsible for the end-to-end program and project management of our event experiences - from flagship programs like Dreamforce to regional activations and always-on brand moments. We are the operational engine behind creative delivery, partnering closely with Brand, Marketing stakeholders and cross-functional partners to bring big ideas to life on time, on scope and on budget.

About This Role

We're looking for a driven, highly organized Program Manager to serve as the operational backbone of our Events & Experiences Creative PMO. In this role, you'll be the connective tissue that keeps every event and experience workstream moving, every priority sharp, and every stakeholder informed. From driving planning for major brand moments to running weekly stand-ups and ensuring leadership walks into every meeting ready to make decisions, you'll be the reason this team operates at its best.

With strong organizational instincts and a natural ability to communicate across both team and executive levels, you'll help the team intake, prioritize, and deliver week over week.

Reporting directly to the Director, Program/Project Management you will sit at the intersection of strategy and execution, driving key event and experience project workstreams to ensure they deliver on time, on scope and on budget.

Program Management & Workstream Oversight

• Work to track and manage key event and experience workstreams, ensuring deadlines, owners, and milestones are clearly documented and maintained
• Maintain project trackers and provide regular status updates to stakeholders
• Build and manage project plans for events and experiences from kickoff through delivery with clarity and accountability
• Coordinate cross-functional dependencies across creative, brand, and production teams; flag blockers or risks proactively and help facilitate resolution

Executive Communications & Meeting Support

• Organize talking points and agendas for weekly meetings
• Utilizing our AI tools take notes, capture decisions, and track action items from leadership syncs
• Draft and send executive-facing recaps and follow-up communications
• Help drive decision-making by ensuring the right context and information is surfaced ahead of meetings

Event & Experience Planning

• Support planning processes for events, including timeline management, template creation, and facilitation of planning sessions
• Synthesize team inputs into a consolidated view of priorities, capacity, and commitments
• Partner with stakeholders to ensure plans are realistic and aligned with broader organizational goals

Intake & Prioritization Management

• Support monitoring and managing the team's intake channel, triaging incoming requests
• Work with team SMEs to develop a consistent process for evaluating, prioritizing, and routing requests
• Maintain a visible backlog of work to support ongoing planning conversations

What Experience You Have

• 5-7+ years of project or program management experience, preferably within events, experiential marketing, creative, or brand organizations
• Proven experience managing event, experiences and cross-functional program workstreams from initial planning through on-site execution and delivery
• Experience leveraging AI tools for project documentation, meeting facilitation, status reporting, and workflow optimization
• Exceptional communication and organizational abilities with demonstrated success managing multiple complex workstreams simultaneously
• Strong background supporting C-level and executive stakeholders, including materials preparation and decision-making facilitation
• Demonstrated ownership of end-to-end planning processes encompassing timeline development, facilitation, and synthesis
• Proven track record managing intake and prioritization processes across teams or functional areas
• Advanced proficiency with Slack, Google Workspace (Slides, Sheets, Docs), project management tracking tools and AI-powered productivity platforms
• Self-directed professional with strong initiative and ability to maintain project momentum with minimal supervision
• Agency or in-house events, creative, or marketing team experience strongly preferred

Why You Are Excited About This Role

• You thrive in roles where you're the one keeping everything organized and moving - and you take pride in it
• You are energized by cross-functional complexity and find clarity where others see challenges
• You enjoy working with executives and know how to communicate with precision and context
• You want to make a real impact in a fast-paced, high-visibility team delivering flagship brand experiences
• You are comfortable with ambiguity and adapt quickly when priorities shift

Why We Are Excited About You

• You can help the team operate at pace with minimal disruption
• You know how to give clear leadership visibility into what's in flight and what decisions are needed
• You communicate clearly, concisely, and with purpose - whether it's a Slack update or an executive facing recap
• You make the work feel organized, because great operations is part of great output

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $117,400 - $177,600 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.