Program Manager | Enhanced Care Management

Akido Companies Internal Job Board; Ontario (CA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

Paid sick time

PTO

Job summary

Akido Labs, Inc. seeks an ECM Program Manager in the Inland Empire to lead an interdisciplinary team delivering behavioral health and care coordination for Medi-Cal populations.

This hybrid role requires in-person clinic presence in Pomona and Rancho Cucamonga, with occasional travel to Los Angeles. You will supervise case managers, collaborate with the nurse, care coordinator, and community health workers, build partnerships, ensure quality metrics, and drive quarterly objectives with the

Qualifications

• Experience managing frontline staff.
• Deep understanding of Medi-Cal populations.
• California licensure (LCSW/LMFT) preferred.
• Bilingual English/Spanish preferred but not required.
• Strong organizational and time-management abilities.

Responsibilities

• Lead interdisciplinary team including RN, Care Coordinator, and Community Health Worker.
• Oversee patient care plans and ensure adherence to care standards.
• Coordinate with Director to meet audit requirements and compliance metrics.
• Drive quarterly objectives and implement quality improvement initiatives.
• Recruit, train, and onboard new case managers.

Skills

Leadership

Team management

Healthcare experience

Medi-Cal knowledge

Communication skills

Education

MSW or MFT (preferred)

Job description

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from servingunhoused communitiesin Los Angeles toride-share driversin New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scalingScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

At Akido Care, we are redefining healthcare for underserved communities by addressing the needs of populations with complex medical and social challenges. As an ECM Program Managerin the Inland Empire,you’llbe at the forefront of this mission, leading teams to provide compassionate, impactful care.

Astheprogram manager, you will supervise aninterdisciplinaryteam of case managers,including but not limitedto:a Registered Nurse, Care Coordinator, and Community Health Worker.You willalsoserve as theteam’sbehavioral health resource—contributing to care planning, providing directpatientsupport, and ensuring thatpatients in crisis or with unmet behavioral health needs are connected to the right level of care.This is a hybrid role based in the Inland Empire,with regular in-person presence at Chapparal Medical clinics (particularly Pomona and Rancho Cucamonga clinics), community outreach in the field, and occasional travel to LA for all-hands meetings. Local candidates strongly preferred.

The minimum education requirement for this role is a MSW or MFT,with aCalifornia licensure (LCSW/LMFT) preferred.TheProgram Managerwill also need toresidelocally to the region served.

Whatyou’lldo

• Maintain a personal caseloadof patents withbehavioral healthneedanddeliverhigh qualitycare to patients.
• Conduct behavioral health screenings and assessments to inform individualized care plans,developed in partnership with thepatientand the interdisciplinary team.
• Serve as the team’s go-to resource for behavioral health questions, warm handoffs, and crisis response protocols—ensuring thatpatientspresenting withsuicidality, acute mental health concerns, or SUD crises are appropriately triaged and connected to care.
• Document allencountersaccurately andtimelyinCare Directorin compliance with IEHP ECM program requirements,CalAIMstandards, and HIPAA.
• Ensureyour staffmeet their required caseload,optimizingcare delivery and patient outcomes.
• Build an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies.
• Oversee patient care plans toguaranteethey are implemented effectively and meet quality standards.
• Fully train and onboard new case managers withindesignatedtimeframeand ensure they manage a full caseload withindesignatedtimeframe.
• Collaborate with the Director to meet audit requirements and track team compliance metrics.

Team Management and Supervision

• Establish ateamculture of respect, empathy, and teamwork.
• Approve timecards, time-off requests, and expense reports for direct reports.
• Conduct regular 1:1s to provide feedback, coaching, and support.
• Assign new patients to case managers, ensuring balanced and achievable panel sizes.
• Lead recruitment efforts, including resume screening, interviews, and onboarding processes.
• Serve as subject matter expert in team dependent topics such as harm reduction, and clinical case management.

Program Operations

• Drive team towards quarterlyobjectivesin collaboration with Director. This includes proactively generating ideas to achieve goals and implementing the agreed upon ideas with direct reports.
• Implement quality improvement initiatives to enhance patient outcomes and operational efficiency in collaboration with Director.
• Build, manage, andmaintainrelationships with key partner organizations.
• Oversee enrollment and disenrollment of patients in alignment with organizational SOPs.
• Managebudgetused for supplies, andotherinventory.
• Leadership in Akido best practices
• Facilitate huddles, weekly data reviews, and care planning meetings.
• Contribute to monthly all-handsmeetings by sharing success stories andshowcasingteam impact.
• Represent your team in meetings with the Director and external partners.

Training and Development

• Tailor training programs to meet the needs of your team and local environment.
• Mentor case managers, focusing on skill-building, professional growth, and patient care excellence. This includes upskilling staff in motivational interviewing, harm reduction,coachingetc.

Who you are

• Deep understanding of Medi-Cal populations, including those experiencing homelessness, mental illness, or substance use disorders.
• 4+years experiencemanaging front line staff
• Exceptional organizational and time-management abilities.
• Strong interpersonal and communication skills, including team coaching and conflict resolution.
• Familiarity with compliance standards, documentation systems, and data-driven decision-making.

Preferred Skills and Qualifications

1. Proven leadership experience, preferably in healthcare or social services.
2. This personwill also need toresidelocally to the region served.
3. Experience with Medi-Cal/Medicaid populations,CalAIM, or ECM programs.
4. Minimum 2 years of experience in behavioral health case management, care coordination, or direct services with Medi-Cal or similarly complex populations.
5. Familiarity with IEHP and theInland Empire countybehavioral health systempreferred
6. Experience working with populations experiencing homelessness, justice involvement, or high emergency departmentutilization.
7. Bilingual English/Spanish preferred but notrequired
8. Valid driver’s license, automobile insurance, and reliable transportation

License, Certification, and Education Requirements

1. Master’s degree in Social Work(MSW)or Masters in Family therapy (MFT) preferred
2. California licensure (LCSW/LMFT)preferredbut notrequired;licensed orlicense-eligiblecandidates strongly preferred.

Benefits

• Health benefits include medical, dental and vision
• Paid sick time in accordanceinCA law.
• Accrued paid time off (PTO)

Salary range

$70,000—$85,000 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.