Program Manager - Emergency Medical Service Corps

Maryland Nonprofits; Baltimore (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Community engagement opportunities

Professional development programs

Job summary

Maryland Nonprofits is seeking a Program Manager for the Emergency Medical Service Corps in Baltimore. The role involves managing program operations, establishing partnerships, and supporting young adults in their career development in emergency services.

The ideal candidate will have extensive experience in program management and a commitment to youth services, helping participants overcome barriers to employment.

Qualifications

• 4-7 years of experience in program management or related field.
• Experience leading large-scale projects and managing people.
• Demonstrated ability to build relationships with diverse stakeholders.

Responsibilities

• Oversee daily operations of the EMS Corps program.
• Develop program calendar and manage cohort.
• Track individual Corps Member progress toward goals.

Skills

Program management

Youth services

Relationship building

Communication skills

Organizational skills

Education

Bachelor's degree in relevant field

Tools

Salesforce

Microsoft Excel

Microsoft Word

Job description

Program Manager - Emergency Medical Service Corps

Supervisory Responsibilities: Yes; Participant Success Coach

Budget Responsibilities: Yes; EMS Corps Program Budget ($1 million annually)

Date: June 2026

Organization Summary

Civic Works strengthens Baltimore’s communities for people of all ages through education, skills development, and community service. Our Center for Sustainable Careers (CSC) expands access to family-sustaining careers for Baltimore residents facing significant barriers to quality employment. CSC supports participants in developing both technical skills and soft skills, and earning marketable certifications, all while providing wraparound case management and job placement services.

EMS Corps is a cohort-based EMT training and career development program for young adults ages 18-26, designed to launch them into meaningful careers in emergency medical services, fire, and allied health. EMS Corps is a national model brought to life through local partnerships. Civic Works serves as the Lead Agency in Baltimore, partnering with local training institutions, employers, and community-based organizations to implement the program with fidelity and community rootedness.

Position Overview

The Program Manager will launch EMS Corps in Baltimore as the newest workforce development track within Civic Works' Center for Sustainable Careers (CSC). This role is responsible for standing up program operations, building the local partnership infrastructure, and supporting the inaugural cohort. The role draws on CSC's established systems for case management, employer engagement, participant data, and job placement, adapting them to the EMS Corps national model and to the realities of Baltimore's EMS, fire, and allied health landscape. Once operational, the Program Manager leads day-to-day delivery, partnership stewardship, and continuous improvement.

We are looking for a leader with enough experience to manage complexity and enough heart to meet young people where they are. Whether you come from workforce development, community-based youth services, EMS, or program management - what matters most is your commitment to the young people this program serves and your ability to build systems where none exist.

Primary Responsibilities

1) Program Leadership & Operations

• Oversee all day-to-day operations of the EMS Corps program, including scheduling, cohort management, and compliance with program standards.
• Develop and manage the program calendar, curriculum coordination, and student-facing communications.
• Track individual Corps Member progress toward graduation, EMT certification, and job placement goals.
• Ensure students are prepared for and supported through the National EMT Registry Exam (NREMT).
• Lead regular team meetings and coordinate across instructors, wraparound providers, and partner organizations.
• Design, schedule, and coordinate community service projects and work experience activities, identifying and cultivating host site partners to provide meaningful opportunities for Corps Members.
• Manage contracts and vendor relationships to ensure performance metrics are met.
• Track, analyze, and report program data to funders, partners, and national EMS Corps leadership.
• Monitor and evaluate program outcomes, using data to inform continuous improvement and ensure high-quality delivery.

2) Partnership & Stakeholder Engagement

• Serve as the primary point of contact for EMS Corps partners including training institutions, employers, and community-based organizations.
• Build and maintain relationships with EMS agencies, fire departments, ambulance companies, and allied health employers to support post-program job placement.
• Represent the program in community settings, public forums, and stakeholder convenings.
• Collaborate with local workforce development, public agency partners, and philanthropy as needed.
• Participate in national EMS Corps network learning and maintain fidelity to the program model.

3) Corps Member Experience

• Cultivate a program environment grounded in dignity, discipline, and possibility - where young people feel seen and supported.
• Maintain a consistent presence in classrooms, wraparound support sessions, and community service activities.
• Proactively identify and address barriers to participation, completion, and employment.
• Lead student orientation and conduct regular one-on-one check-ins with Corps Members.
• Manage student performance issues with care and accountability, using a restorative approach.

4) Recruitment & Cohort Development

• Design and implement a recruitment strategy that reaches young adults most in need of this opportunity.
• Oversee the application, interview, and selection process in partnership with program staff.
• Build referral pipelines with partner organizations, schools, child welfare agencies, and justice-involved youth programs, in collaboration with the Outreach & Intake Manager.

5) Staff Management

• Supervise, lead, retain and continuously develop the skills and abilities of the EMS Participant Success Coach and future team members.
• Utilize an equity and inclusion lens in managing staff members and support their continuous improvement with their role.
• Identify and support career advancement plans, identifying internal and external opportunities for professional development.
• Work with the staff members to set and communicate performance standards that are specific and measurable. Provide regular feedback and coaching.
• Create a strong team environment that fosters cooperation, interdependence, commitment, and the incorporation of lessons learned.
• Evaluate all aspects of team effectiveness and continuously improve program operations. Analyze data in order to identify areas for improvement.
• Make sure all team members are well integrated into Civic Works and the Center for Sustainable Careers department.

Secondary Responsibilities

• Collect participant narratives and success stories in order to integrate into partnership engagement, outreach and recruitment, and reporting.
• Conduct periodic reviews and audits of records in Salesforce to verify accuracy, completeness, and compliance with program standards.

Education and Experience

• 4-7 years of experience in program management, workforce development, youth services, or a related field.
• Experience leading a large-scale project or initiative, and/or managing people.
• People management experience is preferred.
• Demonstrated ability to build and sustain relationships with diverse stakeholders – from young people to institutional partners.
• Experience working with young adults who have experienced housing instability, system involvement, or other significant barriers.
• Strongly Preferred: Experience launching new programs; knowledge of Baltimore's workforce ecosystem; and experience managing contracts or formal partnerships. Background in EMS, fire service, or allied health and bilingual (Spanish) skills are a plus.

Skills and Abilities

• Strong organizational skills with the ability to manage multiple workstreams, deadlines, and data requirements simultaneously.
• Excellent written and verbal communication skills.
• Proficiency with basic computer tools including email, Word, and Excel.
• Comfortable launching new programs and driving continuous improvement.
• Strong initiative, creativity, and ability to create and implement innovative solutions.
• Comfortable operating without established playbooks and building systems from scratch.
• Valid driver’s license and willingness to travel locally.

Work Environment & Physical Demands

• In-Person Work Policy - This is a fully in-person position that operates across multiple locations, primarily between East Baltimore, Downtown Baltimore, and Catonsville. The role also includes occasional off-site travel for meetings with partners and stakeholders.
• The standard work schedule for this position is Monday-Friday, approximately 7:30 am to 3:30 pm. To ensure staff coverage during instructional hours, some days may extend to 9 hours, with the opportunity to work shorter hours on other days to maintain a 40-hour workweek.