Program Manager, Domains and Off-Platform Enforcement

Meta; Menlo Park (CA); On-site; USD 152,000 - 218,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta seeks a Program Manager to lead strategy and operations for domain registration management and off-platform enforcement. You will drive large-scale initiatives to detect and remediate abuse, partnering with legal, policy, trust and safety, and engineering teams to build scalable workflows and guide program strategy.

You will manage takedowns, registrar escalations, and coordinated response operations, while aligning goals with leadership.

Qualifications

• 8+ years in program management or enforcement operations within tech/legal domains.
• Experience leading cross-functional programs with legal, policy, and technical teams.
• Experience with domain name systems, domain abuse enforcement, or off-platform threat response.
• Ability to define strategy, set measurable goals, and track outcomes.

Responsibilities

• Develop and drive strategy and roadmap for domain registration and enforcement programs.
• Identify systemic gaps and design scalable operational interventions.
• Manage large-scale enforcement workflows including takedowns and escalations.
• Define goals, track SLAs, and report progress to leadership.
• Evaluate tradeoffs between enforcement speed, legal risk, and capacity.
• Leverage AI-integrated workflows to streamline triage and coordination.
• Build relationships with registrars, registries, and external partners.
• Coach peers to optimize processes and improve system-wide efficiency.
• Identify emerging threats and develop risk mitigation strategies.
• Create clear communications on program status and recommendations for execs.

Skills

Program management

Cross-functional leadership

Trust and safety operations

Domain systems knowledge

Job description

Meta is seeking a Program Manager to lead strategy and operations for domain registration management and off-platform enforcement programs. In this role, you will drive large-scale efforts to detect, investigate, and remediate abuse involving domain infrastructure and off-platform activity that threatens Meta's users, products, and brand integrity. You will partner with legal, policy, trust and safety, and engineering teams to build scalable enforcement workflows, shape program strategy, and influence how Meta responds to evolving threats across the domain ecosystem.

Program Manager, Domains and Off-Platform Enforcement Responsibilities:

• Develop and drive the strategy and roadmap for domain registration management and off-platform enforcement programs, aligning cross-functional stakeholders across legal, policy, trust and safety, and engineering
• Identify systemic gaps in domain abuse detection and off-platform threat response, and design scalable operational interventions to close them
• Manage large-scale enforcement workflows including domain takedowns, registrar escalations, and coordinated off-platform abuse response operations
• Define program goals and success metrics, track performance against enforcement SLAs, and communicate progress and risks transparently to leadership and key stakeholders
• Evaluate tradeoffs between enforcement speed, legal risk, and operational capacity, and hold teams accountable to aligned priorities
• Leverage AI-integrated workflows to streamline abuse signal triage, enforcement documentation, and cross-functional coordination at scale
• Build and maintain relationships with domain registrars, registries, and external trust and safety partners to support enforcement escalations and policy alignment
• Coach peers on optimizing enforcement processes and simplifying operational workflows to improve system-wide efficiency
• Proactively identify emerging off-platform threat vectors and develop risk mitigation strategies that account for broader business and legal implications
• Create and deliver clear, structured communications on program status, enforcement outcomes, and strategic recommendations for diverse audiences including executive leadership

Minimum Qualifications:

• 8+ years of experience in program management, trust and safety operations, or enforcement operations within a technology, legal, or domain services environment
• 8+ years of experience managing cross-functional programs involving legal, policy, and technical stakeholders with demonstrated ability to drive alignment and execution independently
• Experience with domain name systems, domain abuse enforcement, registrar or registry operations, or off-platform threat response programs
• Experience defining program strategy, setting measurable goals, and tracking enforcement outcomes against operational metrics
• Experience communicating complex enforcement or operational decisions in writing to technical and non-technical audiences, including leadership

Preferred Qualifications:

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Track record of building enforcement programs from early-stage design through scaled operational execution in a fast-moving environment
• Experience working directly with domain registrars, registries, or ICANN-related policy bodies on abuse mitigation or enforcement escalations
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience applying AI or automation tools to scale trust and safety or enforcement operations workflows
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Familiarity with legal frameworks governing domain disputes, intellectual property enforcement, or platform liability as they relate to off-platform abuse
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affir…. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$152,000/year to $218,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.