Program Manager, Disaster Services

The American National Red Cross; Des Moines (IA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

HSA/FSAs

PTO 15 days a year

11 paid holidays

401K 6% match

Paid Family Leave

Disability & Insurance

Job summary

The American Red Cross seeks a Regional Mass Care Manager to oversee regionwide mass care planning and volunteer-led disaster cycle services, including feeding, sheltering, and recovery activities. You will supervise volunteers, coordinate community partnerships, and deploy to disaster operations outside your region at least once a year.

Ideal candidates bring a Bachelor’s degree and 5+ years in leading volunteer teams, with strong communication and MS Office skills.

Qualifications

• Education: Bachelor's degree required.
• Experience: Minimum 5 years building, mobilizing, leading and developing volunteer teams.
• Travel: Travel may be required; valid driver's license and good driving record required.

Responsibilities

• Lead and support a diverse volunteer team implementing volunteer-led disaster cycle services.
• Implement disaster cycle services activities within a geographic area or region.
• Develop disaster volunteers to meet responsibilities in readiness, response and recovery.
• Engage community partners and organizations to mobilize communities for disasters.
• Coordinate disaster relief operations in alignment with the Disaster Cycle Services concept of operations.

Skills

Interpersonal skills

Verbal & written communication

Analytical thinking

Collaboration

MS Office proficiency

Ability to work after hours

Education

Bachelor's degree

Tools

Microsoft Office

Job description

WHAT YOU NEED TO KNOW (Job Overview)

As a Regional Mass Care Manager, you will be responsible for regionwide mass care planning to ensure essential disaster services, including feeding, sheltering, household pets, distribution of emergency supplies and reunification, are available and delivered in a seamless fashion. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters. Join us in meeting the needs of continuous disaster response! Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment. This role is not eligible for relocation assistance.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities)

• Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region. Functional activities include mass care, response, community preparedness, recovery, and planning and readiness.
• Lead the Program: Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.
• Lead and empower a diverse team of volunteers.
• Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• Prospect and partner with organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.
• Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

• Education: Bachelor's degree required, or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service.
• Travel: Travel may be required. A current valid driver's license and good driving record is required.

REQUIRED SKILLS AND ABILITIES

• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Proven record of accomplishment of collaboration with diverse groups and individual’s representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

RESIDENCY REQUIREMENTS

Chapter-based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers. Regional positions: Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

BENEFITS FOR YOU

• Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition

PREFERRED QUALIFICATIONS

• Demonstrated leadership experience through volunteer, community, or professional organizations.
• Proven project management experience with a track record of successfully leading initiatives and delivering results.
• Self-motivated, proactive, and able to work independently with minimal direction.
• Data-driven decision makers who can analyze information, identify trends, and make sound business recommendations.
• Ability to assess situations quickly, exercise sound judgment, and make effective decisions in a fast-paced environment.

EMPLOYER BRANDING AND DEI INFO

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights