Program Manager, Delegated Insurance Programs

Mitsui Sumitomo Insurance Group; New Jersey; On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Healthcare

401(k) with employer match

Wellness program

Paid time off

Paid parental leave

Tuition reimbursement

Discounts

Job summary

MSIG USA, the US-based subsidiary of MS&AD Insurance, seeks a Program Manager to oversee delegated program business across onboarding, monitoring, audits, and data governance. You will coordinate with MGAs, ensure regulatory compliance, and guide changes in underwriting guidelines and coverage options.

The role emphasizes relationship management, market research, and cross-functional collaboration with Claims, Reinsurance, Product Development, and Operations to drive profitability and risk

Qualifications

• Bachelor’s degree preferred.
• 5+ years of commercial P&C insurance experience in underwriting, program/delegated authority management, binding authority, wholesale insurance, or a closely related discipline required.
• Experience working with MGAs, MGUs, Program Administrators, wholesale brokers, or other delegated underwriting relationships strongly preferred.
• Strong proficiency in Microsoft Excel and comfort working with detailed premium, claims, exposure, and underwriting data required; experience with Power BI or similar reporting tools is a plus.
• Strong relationship management and communication skills, with the ability to confidently interact with MGAs, Program Administrators, wholesale brokers, and internal stakeholders.
• CPCU designation or other insurance-related coursework is a plus.

Responsibilities

• Manage relationships with external Program Administrators/MGAs to ensure programs are operating within delegated authority, underwriting guidelines, and applicable regulatory and compliance requirements.
• Conduct market research on proposed programs and industry trends to develop recommendations on entering new program niches.
• Oversee assigned program business throughout the evaluation, onboarding, and ongoing monitoring stages of the program lifecycle.
• Actively monitor Program Administrators’ underwriting activities to ensure adherence to delegated underwriting authority, approved pricing methodologies, and state/bureau filing standards.
• Review, evaluate, and recommend updates to program underwriting guidelines in collaboration with Product Line Managers to ensure alignment with risk appetite.
• Monitor underwriting profitability and production results for assigned programs and develop action plans, including rate adjustments when necessary.
• Collaborate with the Product Development team to design and refine program-specific coverage offerings.
• Oversee the underwriting components of multidisciplinary program audits.
• Review and monitor premium and claims bordereaux for timeliness, completeness, and accuracy; identify discrepancies or missing information, coordinate follow-up with Program Administrators/MGAs, and support accurate portfolio reporting and data ingestion.
• Complete Program Underwriting Unit projects and ad-hoc requests in a timely and accurate manner.
• Partner cross-functionally with Claims, Reinsurance, Product Development, Operations, Technology, Finance, and underwriting business units to resolve program issues, support referrals and program changes, and ensure effective execution across the portfolio.
• Evaluate and coordinate program referrals, guideline exceptions, endorsements, coverage or limit changes, and other program modifications, partnering with underwriting, product, and reinsurance stakeholders as appropriate.

Skills

Relationship management

Communication skills

Excel

Power BI

Underwriting knowledge

Delegated authority

Education

Bachelor’s degree

CPCU coursework

Tools

Power BI

Excel

Job description

MSIG USA, the US-based subsidiary of MS&AD Insurance, seeks a Program Manager to oversee delegated program business across onboarding, monitoring, audits, and data governance. You will coordinate with MGAs, ensure regulatory compliance, and guide changes in underwriting guidelines and coverage options.

The role emphasizes relationship management, market research, and cross-functional collaboration with Claims, Reinsurance, Product Development, and Operations to drive profitability and risk