Program Manager (Custodial Operations - AM Shift)

Chimes DC Brand; Fort Meade (MD); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement options

Life Insurance

Disability Insurance

403(b) with Employer Match

Employee Referral Bonus opportunities

Job summary

Chimes DC Brand is seeking a Program Manager for Custodial Operations in Fort Meade, Maryland. This full-time role requires overseeing day-to-day contract operations, ensuring quality control, and maintaining safety compliance. Candidates must have five years of management experience in a similar field, an active Top Secret/SCI security clearance, and preferably a college degree. The position offers competitive pay and comprehensive benefits, including Medical and Dental Insurance, Paid Time Off, and 403(b) with Employer Match.

Qualifications

• Five years of experience in managing a workforce providing services on a contract of similar size.
• Knowledge of green cleaning principles and CIMS certification requirements.
• Bilingual in Spanish and English preferred.

Responsibilities

• Oversee day to day operations of assigned contract.
• Train supervisors to adhere to contract specifications.
• Conduct safety training and implement safety procedures.

Skills

Communication

Supervision

Problem solving

Flexibility

Independence

Education

High School diploma or equivalent

College degree preferred

Tools

MAXIMO

SAMS

TAMS

JAMS

Job description

Program Manager (Custodial Operations - AM Shift)

Job Category: Facilities

Requisition Number: PROJE010447

Posted: May 6, 2026

Full-Time

On-site

Locations

Showing 1 location

NSA East Campus Ft Meade
9800 Savage Rd
Suite 6623
Fort George G Meade, MD 20755, USA

Required Security Clearance Level: Active Top Secret/SCI (With Polygraph)

Salary: $110,000.00 per year

Essential Functions

• Complies with all Agency policies and procedures and follows contract specifications
• Establishes and maintains positive relationships with government facility staff
• Accepts service requests and with CA approval provides service based on agreement
• Oversees day to day operation of assigned contract
• Personally observes work performed during all shifts on a regular basis
• Meets with supervisory staff regularly to facilitate process improvement
• Establishes job task schedules per contract specifications
• Reviews and responds to inspection/deduction reports
• Assures a high level of quality in performance of all work
• Resolves quality issues through a quality control program and staff training
• Establishes inspection procedures and guidelines for supervisors
• Conducts safety training and implementing of safety procedures and policies
• Keeps SDS book current and chemical list updated
• Hires, evaluates, and supervises all staff members
• Trains supervisors to perform to contract specifications
• Establishes training through vendors
• Schedules general maintenance and floor care services
• Prepares schedules and maintains daily time records for staff
• Maintains payroll and supply costs within budget
• Inventories and orders supplies and uniforms with approval of the CA
• Receives and acts on reports and requests from contracting office personnel
• Presents ideas and recommendations to Contracts Administrator based on contract needs
• Analyzes, reviews, and suggests solutions to operational challenges
• Available within one hour during normal working hours and within two hours after hours to respond to contracting officer
• Attends meetings with government, facility, and customer representatives
• Observes, manages, and provides feedback to all staff to ensure accurate job completion
• Ensures compliance with dress code and personal hygiene standards for self and staff
• Complies with and ensures staff compliance with all building and security requirements
• Acts as supervisor, if back-up system fails
• Works cooperatively with HR to sustain employment for individuals with disabilities
• Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications
• Works with outside agency staff and job coaches to aid Chimes employees
• Passes and complies with CPR/First Aid training

Secondary Functions

• Serves as a liaison with community agencies and job coaches to aid Chimes employees
• Assists in the planning and implementation of staff development programs
• Assumes other duties, responsibilities, and special projects as needed

Physical Abilities Needed to Meet Work Demands

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

Other Requirements

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
• Successful completion and approval of Top Secret/SCI with Poly is required.

Education

• High School diploma or equivalent
• College degree preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
• Knowledge of regulatory standards, hospital standards, and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
• Bilingual in Spanish and English preferred

Experience

• Five (5) years’ experience in managing a workforce providing services on a contract of similar scope and size
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience

What’s in it for you?

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through "Tickets at Work"
• Discounts on Verizon mobile service
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.