Program Manager (Critical Infrastructure Service)

National Power; Columbus (OH); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Company-paid Life Insurance

Disability Insurance

401(k) with company match

Health Insurance

Health Savings Account

Flexible Spending Accounts

Remote work

Job summary

National Power, LLC seeks a Program Manager to join our growing team. This role reports to the Director of the Managed Services Division and will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The ideal candidate is self-motivated with experience managing large telecommunications service contracts and a commitment to superior customer service and teamwork. Responsibilities include guiding internal technicians across the territory, tracking tickets,

Qualifications

• High school diploma required; some college preferred.
• 10+ years of experience managing facilities electrical powering and cooling service.
• Superior organizational skills and experience managing teams of service providers (self-perform and/or subcontractors).
• Excellent customer service skills, including verbal and written communication, phone and email etiquette.
• Ability to work well in a changing work environment.
• Requires advanced knowledge of the English language.
• Intermediate knowledge of Microsoft Word applications, especially Excel.
• Proven team player.

Responsibilities

• Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer.
• Communicate with customers to address questions, problems, and requests for service or equipment; escalate as necessary.
• Arrange for necessary repairs to restore service and schedule these repairs.
• Order parts for needed repairs.
• Read and understand schematics, flowcharts, wiring diagrams and specifications.
• Review inspection reports and provide feedback on maintenance needs.
• Maintain preventative and emergency maintenance reports for customer review and access.

Skills

Organizational skills

Customer service

Verbal and written communication

Team leadership

Adaptability

English proficiency

Excel

Word

Education

High school diploma

Some college preferred

Tools

Excel

Word

Job description

Summary:

National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Director of the Managed Services Division, the Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs. The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Essential Duties and Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

• Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer
• Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary
• Arrange for necessary repairs to restore service and schedule these repairs
• Order parts for needed repairs
• Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
• Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
• Successfully maintain preventative and emergency maintenance reports for customer review and access as needed

Summary:

National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Director of the Managed Services Division, the Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs. The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Essential Duties and Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

• Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer
• Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary
• Arrange for necessary repairs to restore service and schedule these repairs
• Order parts for needed repairs
• Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
• Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
• Successfully maintain preventative and emergency maintenance reports for customer review and access as needed

Education/Experience/Skills:

• High school diploma required – some college preferred
• 10+ years of experience managing facilitieselectrical powering and cooling service preferred
• Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
• Ability to work well in a changing work environment
• Requires advanced knowledge of the English language
• Intermediate knowledge of Microsoft Word applications, especially Excel
• Adept at the use of remote web applications and web services
• Proven team player

Compensation and Benefits:

• Compensation: This position offers an annual salary range of $125,000 - $140,000.
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance:Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings planwith company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

Physical Demands:

• Ability to sit for an extended time, up to 8 hours
• Frequently required to utilize hand and finger dexterity; typing
• The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)

Additional Info:

• Criminal background check, pre-employment drug screen and MVR required.
• This is a remote position and will require the employee to work from home.

Equal Opportunity Employer:

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.