Program Manager, Credentialing

Financial Industry Regulatory Authority, Inc.; Rockville (MD); Hybrid; USD 112,000 - 203,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

FINRA in Rockville, MD seeks a Credentialing Program Manager to own the vision, strategy, and roadmap for credentialing programs, coordinating with leadership to meet strategic goals.

The role focuses on day-to-day program operation, communications, and collaboration with clients, regulators, and internal teams to drive delivery, risk mitigation, and reporting of outcomes.

Qualifications

• Bachelor’s degree and a minimum of seven (7) years’ experience in the securities/financial industry and/or program management.
• Knowledge of the regulation and operation of U.S. broker-dealers and familiarity with financial regulation.
• Exceptional verbal, written and organizational skills; ability to articulate complex matters clearly.
• Critical thinking, research and analytical skills; ability to manage multiple projects with tight deadlines.

Responsibilities

• Oversees day-to-day operation, scope, and dependencies of assigned programs to ensure timely, quality deliverables.
• Develops and manages communication and marketing efforts; evaluates effectiveness and opportunities for enhancement.
• Acts as primary liaison with internal stakeholders to improve programs; collaborates with clients and regulators as needed.
• Tracks program status, reports outcomes, and supports distribution of results to stakeholders.
• Leads project prioritization discussions with leadership to define annual roadmaps.
• Manages test development and delivery services for clients, coordinating meetings and inquiries.
• Escalates issues and proposes resolutions to mitigate risks impacting programs.
• Demonstrates FINRA values and collaborates to protect investors and maintain market integrity.

Skills

Program management

Regulatory knowledge

Communication

Leadership

Education

Bachelor’s degree

Tools

Project management software

MS Office

Job description

The Credentialing Program Manager executes the vision, strategy, and roadmap for their assigned programs, and is responsible for achieving the goals that support Credentialing’s programs’ development and maintenance. The program manager works with their leadership to evaluate each program, such as the Maintaining Qualifications Program, the Exam Validity Extension Program, the Academic Outreach Program, and client-owned qualification programs, to identify opportunities for improvement and recommend enhancements in support of the strategic priorities and goals.

Essential Job Functions:

• Responsible for the day-to-day operation, scope, and dependencies of their assigned program(s) to facilitate timely and quality program deliverables.
• Develops and manages communication and marketing efforts, evaluates effectiveness, development opportunities, and if necessary, program end-of-life plans.
• Serves as primary point of contact and leverages expertise to liaise with internal stakeholders to improve the program(s).
• Collaborates with clients and other industry stakeholders, including regulators, on the program(s).
• Tracks and maintains the status of the program(s) and reports on the outcomes to assist with the preparation and distribution of the reports to the relevant parties.
• Facilitates project prioritization discussions with functional leaders and support functions to determine annual project roadmap.
• Manages test development and delivery services for clients, including facilitating meetings, communicating issues, and responding to inquiries and other requests.
• Serves as an escalation point and subject matter expert for novel issues and proactively propose resolutions to ensure timely mitigation of risks and issues that could impact the program(s).
• Demonstration of FINRA’s values. Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Education/Experience Requirements:

Bachelor’s degree and a minimum of seven (7) years’ experience in the securities/financial industry and/or program management, or an equivalent combination of education and experience. Knowledge and technical skills related to project management, including ability to manage multiple projects concurrently and execute against tight deadlines in multiple areas with different requirements. Knowledge of, and experience with, the regulation and operation of U.S. broker-dealers, as well as familiarity with the broader landscape of financial regulation. Exceptional verbal, written and organizational skills, with an ability to effectively articulate matters with a high degree of complexity. Critical thinking, research and analytical skills. Ability to recognize and understand the relationship and impact between different regulatory areas.

Working Conditions:

Hybrid work environment, with defined in-person presence requirements. Work environment includes high productivity expectations and tight deadlines. Extended hours may be required. Travel may be required. For work that is performed in CO, CT, IL, PA, MA, MD, VA, WA, DC, NY, NJ, WA please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations.

Salary Ranges by Location:

• Boston, MA: $112,300 - $202,500
• Chicago, IL: $107,500 - $194,100
• Denver, CO: $97,700 - $176,100
• Jericho, NY: $112,300 - $202,500
• Jersey City, NJ: $117,200 - $211,400
• Philadelphia, PA: $107,500 - $194,100
• New York, NY: $117,200 - $211,400
• Rockville, MD: $112,300 - $202,500
• Tysons, VA: $112,300 - $202,500
• Washington, DC: $112,300 - $202,500
• Woodbridge, NJ: $112,300 - $202,500
• Connecticut State: $97,700- $211,400
• Washington State: $97,700- $211,400

#LI-Hybrid

Compensation & Benefits:

• Employees may be eligible for a discretionary bonus in addition to base pay.
• Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law.
• Health, dental and vision insurance.
• Basic life.
• Accidental death and dismemberment.
• Supplemental life.
• Spouse/domestic partner and dependent life.
• Spouse/domestic partner and dependent accidental death and dismemberment.
• Short- and long-term disability.
• Long-term care.
• Business travel accident.
• Disability and legal.
• Immediate participation and vesting in a 401(k) plan with company match.
• Eligibility for participation in an additional FINRA-funded retirement contribution.
• Tuition reimbursement.
• Commuter benefits.
• Adoption assistance.
• Backup family care.
• Surrogacy benefits.
• Employee assistance.
• Wellness programs.
• Time Off and Paid Leave* (starting at 15 days of paid time off; 5 personal days; 9 sick days; unless otherwise required by law; all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule).
• Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment).
• Full-time employees receive nine paid holidays.
• *Based on full-time schedule

Important Information:

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment. You can read more about these restrictions here. As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Washington state applicants:

click here for required notice(s).

FINRA is an Equal Opportunity Employer All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law. FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA’s Employee Relations team at 240-386-4865 or by email at [e-mail]. Please note that this process is exclusively for inquiries regarding accommodations in the application process. FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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