Program Manager CPA

Socket.dev; Dallas (TX); On-site; USD 47,000 - 52,000; Full time

Job summary

Pathways Dallas seeks a Program Manager to oversee case management, home development, recruitment, and intake coordination for the office. You will supervise CPA staff, ensure service quality, and maintain compliant documentation.

You will coordinate with regulatory bodies, attend court hearings as needed, and lead staff meetings to drive performance improvement and collaboration across teams.

Qualifications

• Master's degree in social work or related field with nine graduate credit hours focused on family/individual function and interaction.
• Professional experience: 1 year in residential child-care or conservatorship/foster home development; duties include assessments, service planning, or case management.
• Alternative options include varying combinations of degree and 3–5 years in a child-placing agency.

Responsibilities

• Oversight of program operations and compliance with laws and Pathways policies.
• Supervise assigned staff and review/approve home studies, safety plans, placements, discharges.
• Attend court hearings and staff meetings; coordinate training and performance improvement.
• Maintain documentation within two business days and ensure service quality and regulatory responsiveness.

Skills

Microsoft Word

Excel

PowerPoint

Go To Meeting

the Internet

Education

Master's degree in social work or related field

Nine graduate credit hours in family/individual function courses

Bachelor's degree in social work or related field with nine undergrad credits in related courses

Five years experience in child-placing activities (for some options)

Job description

Job Details

Job Location: Pathways Dallas - Dallas, TX 75240
Salary Range: $47,000.00 - $52,000.00 Salary
Job Shift: Flexible

Job Summary

The Program Manager is responsible for oversight of case management activities,
home development and recruitment activities, and intake/discharge coordination for their assigned office.
The Program Manager will provide operational oversight and supervision to all assigned CPA staff.
The position will manage and ensure service quality, documentation compliance, and will work closely with other Program Managers as needed.

Essential Duties

Program Operations:
Ensures compliance with all local, state, and federal laws including Pathways' policies and procedures.
Ensures that assigned Family Specialists complete their job duties in a timely and professional manner
Reviews and approves Home Studies, Action/Safety/Crisis Plans, placements, subsequent placements, transfers, and discharges.
Uploads/completes all documentation within two business days.
Meets regularly with Family Specialists to discuss caseloads, service provision, and documentation compliance.
Provide supervision for all assigned staff.
Supervision needs will be evaluated based on experience, minimum standard requirements and the needs of the staff.
Attends court hearings as needed.
Facilitates monthly staff meetings.
Develops professional relationships with other peers in the field such as DFPS representatives, private agencies, and supporting agencies.
Responds to inquiries from regulatory bodies in a timely manner.
Quality Improvement:
Regularly audits client and family records and provides feedback to staff.
Reviews PMET data quarterly.
Continually assesses the need for training, keeps supervisor informed of all quality of care issues.
Selects and orchestrates regular training opportunities for assigned team.
Collaborates with Performance Improvement staff in all program development and improvement efforts.

Qualifications & Experience

Option 1 - Educational Qualifications - A master's degree from an accredited college or university in social work or other human services field and nine credit hours in graduate level courses that focus on family and individual function and interaction.
Professional Qualifications - One year of documented full-time experience in a residential child-care operation, or as a conservatorship caseworker or foster adoptive home development worker for the department. The experience must be in conducting assessments, service planning, or case management duties.
Option 2 - Educational Qualifications - A master's degree from an accredited college or university and nine credit hours in graduate level courses that focus on family and individual function and interaction.
Professional Qualifications - Three years of documented full-time experience in a child-placing agency conducting child-placing activities.
Option 3 - Educational Qualifications - A bachelor's degree from an accredited college or university in social work or other human services field and nine credit hours in undergraduate level courses that focus on family and individual function and interaction.
Professional Qualifications - Four years of documented full-time experience in a child-placing agency conducting child-placing activities.
Option 4 - Educational Qualifications - A bachelor's degree from an accredited college or university and nine credit hours in undergraduate level courses that focus on family and individual function and interaction.
Professional Qualifications - Five years of documented full-time experience in a child-placing agency conducting child-placing activities.

Knowledge, Skills, & Abilities

Thorough working knowledge of needs of children placed in substitute care.
Ability to support the agency's culture, growth, and success through communication, accountability, and positivity.
Ability to be clear headed and decisive based on the scope of the position.
Ability to work efficiently and effectively both individually and as part of a team.
Ability to appropriately accept feedback through the supervision process - thus displaying the willingness to learn, grow, and improve.
Effective oral and written communication skills.
Skilled in approaching care/services from a strengths-based perspective.
Competent in using Microsoft Word, Excel, Power Point, Go To Meeting, the Internet, and other software applications.
Effective organizational skills.
Strong problem-solving skills.
Effective leadership skills.

Additional Requirements

Proof of valid Texas Driver's License (Type C).
Access to reliable transportation.
Proof of valid/current auto insurance.
Cleared driving record.
Three (3) employment references.
Cleared criminal background check and signed statement regarding felony indictments/convictions.
Cleared pre-employment drug test.
Working cellular telephone.

Physical and Mental Demands

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: frequent seeing, hearing, speaking, and writing clearly.
Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain.
Additional physical requirements may include, frequent lifting and or moving up to 25 pounds.
Ability to remain calm in stressful situations.