Program Manager, Community Services (PROGRAM MANAGER II)

State of Maryland; Baltimore, Northern (MD, KY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Personal Leave

Annual Leave

Sick Leave

Parental Leave

Holidays

Pension

Telework potential

Job summary

State of Maryland’s Maryland Department of Human Services seeks a statewide Program Manager for Community Services within the Office of Adult Services. You will oversee the design, implementation, and evaluation of Maryland’s Adult Protective Services in alignment with federal rules and aging initiatives.

The role requires advanced degree and several years in program planning and supervision, with cross-agency collaboration to implement statewide strategies and quality assurance across 24

Qualifications

• Master’s degree required in Social Work, Public Administration, Business Administration or a closely related field.
• Three (3) years of professional experience in program planning, implementation, or performance monitoring in government/human services.
• One year of this experience must be in a supervisory or managerial capacity overseeing professional staff.

Responsibilities

• Direct statewide implementation of the APS Final Rule ensuring policies, manuals and SOPs meet new federal minimum standards by May 2028.
• Formulate and interpret complex policies on Direct Services and Supports, assessments, and case management for high-quality, person-centered interventions.
• Lead the development of standardized assessment tools for all 24 jurisdictions and ensure statewide consistency.
• Develop and monitor QA frameworks to measure program efficacy against relevant benchmarks.
• Collaborate with the Department of Aging and the Governor’s office to integrate APS into Longevity Ready Maryland.

Skills

Supervisory experience

Policy interpretation

Program planning

Education

Master’s degree in Social Work / Public Administration / Business Administration

Tools

Enterprise data analytics platforms

Electronic human services case management systems

Contract management systems

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This is a Management Service position, and serves at the pleasure of the Appointing Authority.

GRADE

20

LOCATION OF POSITION

Maryland Department of Human Services
Social Services Administration
25 S. Charles Street
Baltimore, MD, 21201

Main Purpose of Job

To serve as the statewide Program Manager for Community Services within the Office of Adult Services (OAS). This position holds primary responsibility for the strategic design, implementation, and continuous evaluation of Maryland’s Adult Protective Services (APS) in direct alignment with the May 2024 Federal Final Rule (45 CFR Part 1324) and the Longevity Ready Maryland initiative.

POSITION DUTIES

• Directs the statewide implementation of the APS Final Rule, ensuring all Maryland APS policies, manuals, and standard operating procedures (SOPs) meet or exceed the new federal minimum standards by the May 2028 deadline.
• Formulates and interprets complex policies regarding 'Direct Services and Supports,' assessments, and case management to ensure high-quality, person-centered interventions for adults at risk of maltreatment.
• Leads the development of standardized assessment tools to be used across all 24 local jurisdictions, ensuring statewide consistency in determining risk and self-neglect.
• Develops and monitors Quality Assurance (QA) frameworks to measure program efficacy against the benchmarks outlined in the Task Force on Preventing and Countering Elder Abuse report.
• Collaborates with the Maryland Department of Aging and the Governor’s office to integrate APS Community Services into the 'Longevity Ready Maryland' strategic plan.

MINIMUM QUALIFICATIONS

Education: Master’s Degree from an accredited college or university in Social Work, Public Administration, Business Administration, or a closely related human services field.

Experience: Three (3) years of professional experience in program planning, implementation, or performance monitoring within a government, human services, or adult services environment. One year of this experience must have been in a supervisory or managerial capacity overseeing professional staff.

DESIRED OR PREFERRED QUALIFICATIONS

• Two years of professional experience leading multi-jurisdictional workgroups, steering committees, or serving as a primary liaison to federal, state, or local oversight entities (such as the Administration for Community Living or a Department of Aging).
• Two years of professional experience utilizing enterprise-level data analytics platforms or electronic human services case management systems to evaluate program quality assurance, run performance metrics, and identify demographic trends.
• Two years of professional experience tracking expenditures, reviewing vendor deliverables, and monitoring contract compliance for human services or workforce training contracts.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.

BENEFITS

• health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.