Program Manager, Client Services, Clinical Trial Support

Valeris; Clayton (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA options

Paid time off

9 paid holidays + 2 floating holidays

401(k) with match

Job summary

Valeris seeks a Program Manager for the Clinical Trial Support team who will act as the primary liaison between sponsors/clients and external vendors. You will manage budgets, drive program performance, and conduct regular status calls with clients and vendors to ensure smooth contract changes and clear communications.

The role requires minimal travel, strong organizational skills, and cross-functional collaboration with internal teams to meet project milestones and regulatory requirements.

Qualifications

• Bachelor's degree in Business, Accounting, Marketing, healthcare, or pharmaceutical industry; grad degree or PMP preferred.
• 3–4 years of project or program management experience.
• Budget management and/or financial accounting skills.
• Proficiency in Microsoft Excel with advanced budgeting analysis.
• Some experience with legal contracting preferred.

Responsibilities

• Liaise between sponsors/clients and external vendors on CTS team.
• Oversee budget management and program performance to ensure outcomes.
• Lead regular calls with clients and vendors; manage contract and SOW changes.
• Gather and document business requirements; communicate changes to stakeholders.
• Monitor program KPIs and ensure adherence to business rules.
• Coordinate client/vendor relationships and manage internal stakeholders.
• Oversee program implementation following a detailed checklist.

Skills

Budget management

Client/vendor relations

Project management

Advanced Excel

Education

Bachelor's degree in business/healthcare/pharma

Tools

SharePoint

PowerPoint

Word

OneNote

MicroStrategy

Conga

Salesforce

Sherlock

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit

Responsibilities

• As a Program Manager on the Clinical Trial Support (CTS) team, you will be the primary liaison between sponsors/clients and external vendors.
• You will oversee budget management and program performance to ensure optimal outcomes.
• You will conduct and lead regular calls with both clients and vendors, handle all contract and business rule modifications, and maintain meticulous attention to detail.
• The position requires a self-motivated and highly organized individual who excels in managing multiple aspects of client and vendor relations.
• Manage client contracts/statements of work and execute accordingly.
• Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or in writing – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood.
• Oversee and maintain the client's program budget using advanced Microsoft Excel skills, ensuring accurate tracking through formulas and analyzing prefund accounts and invoices.
• Interface with clients, vendors, and pharmacies to maintain business-essential relationships on a day-to-day basis as the primary business relationship manager.
• Conduct regular meetings (phone, Webex, Teams) to update the client on program status, discuss and troubleshoot ongoing issues, and provide solutions and support.
• Measure and monitor program key performance indicators to ensure maintenance of program business rules.
• Be well-versed in the third-party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams).
• Build and maintain relationships with all internal functional areas and take a leadership role with all internal project stakeholders.
• Oversee the implementation of programs by following a detailed checklist to ensure comprehensive setup and successful execution.
• Maintain on-time adherence to training deadlines for all corporate policies and procedures governing access to confidential data.
• Conduct miscellaneous tasks or projects as assigned.

Requirements

• Bachelor's degree with a concentration in Business, Accounting, Marketing, healthcare, or the pharmaceutical industry; graduate degree and/or additional certifications, including PMP, preferred.
• Three to four (3–4) years of project or program management experience.
• Budget management and/or financial accounting skills.
• Experience in the clinical trials industry preferred.
• Proficient in Microsoft Excel with advanced skills in formulas, functions, and budgeting analysis.
• Highly proficient in other Microsoft Office programs (SharePoint, PowerPoint, Word, OneNote).
• Some experience with legal contracting preferred.
• Ability to travel both locally and out of town, with an expectation of up to 10% travel.
• Internal applicants with experience in MicroStrategy, client interactions, Conga, Salesforce, and Sherlock are encouraged to apply.
• Although very minimal, flexibility to travel as needed is preferred.

Job Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.