Program Manager - CalAIM (5796)

Mercy House; Santa Barbara (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Mercy House is seeking a Program Manager for the CalAIM program in Santa Barbara County. This role involves comprehensive program management, including oversight of program deliverables, staff supervision, and quality control. The successful candidate will collaborate with local providers and engage in community networking.

The ideal candidate should possess a Bachelor’s degree in a related field and significant program management experience, ideally in health care or social services, with strong leadership and communication skills.

Qualifications

• Bachelor’s degree in public health, social work, healthcare administration, or related field.
• Minimum of 3-5 years of program management experience in health care or social services.
• At least 1-2 years of experience with CalAIM or care coordination programs.

Responsibilities

• Manage day-to-day operations for the CalAIM program.
• Ensure monthly program metrics are met.
• Support implementation of trauma-informed services.

Skills

Leadership skills

Communication skills

Project management

Client-centered approaches

Education

Bachelor’s degree in public health or related field

Master of Social Work

Tools

Electronic Health Records (EHR)

Microsoft Office programs

Job description

Overview

Position: Program Manager — CalAIM program administration, Santa Barbara County, CA. The Program Manager is responsible for the comprehensive management of the CalAIM program, oversight of program deliverables and service delivery, supervision of Housing Navigation staff, and expansion of related services to individuals at risk and/or experiencing homelessness. This role ensures compliance with program metrics, quality control, administrative oversight, and partnerships with local providers and funders. Reports to the Regional Director, Emergency Services."

Responsibilities

Program Management

• Manage the day-to-day operations for the CalAIM program
• Ensure monthly program metrics are met
• Develop an in-depth understanding of the CalAIM process workflow
• Develop program work plans and standard operating procedures in collaboration with the leadership team
• Oversee CalAIM program staff as services expand
• Work collaboratively with shelter navigation teams
• Engage executives in program development and enhancement activities
• Build partnerships with local providers and funders to enhance community services
• Serve as program liaison to contracting partner and attend all requested partnership meetings
• Support implementation of trauma-informed and culturally responsive services
• Attend meetings assigned by the Regional Director
• Provide reports on service delivery, caseloads, and problem-solving program challenges

Quality Control and Administrative Oversight

• Maintain compliance with CalAIM billing, Electronic Health Record Management system, service delivery standards, and data entry processes
• Track all program enrollments and activities, ensuring billing data accuracy
• Support and participate in program audits and conduct quality assurance reviews
• Ensure compliance with confidentiality and HIPAA Privacy Rules
• Oversee quality control of case files on a regular basis to ensure accurate, up-to-date documentation on all clients, including but not limited to Individual Housing Plans, Assessments, Case Notes, etc.
• Assist in program management, budget planning, and compliance reporting
• Track expenditures and program sustainability
• Support strategic planning and expansion of CalAIM services
• Manage client flow and CalAIM caseloads in collaboration with program staff
• Provide intervention for program participants and serve as a point of contact for program grievances

Leadership and Training

• Provide strong leadership for team operations
• Provide training and guidance to deliver high-quality services
• Hire, train, supervise, evaluate, and terminate program staff as necessary, in collaboration with the Regional Director
• Guide staff in providing case management utilizing trauma-informed care and strengths-based approaches, in line with Housing First and harm reduction principles

Team Supervision

• Supervise 5-7 direct reports, as CalAIM services expand
• Demonstrate leadership and team-building qualities to implement the mission and core values of the agency
• Facilitate staff meetings and case conference meetings in collaboration with the Regional Director
• Meet with staff bi-monthly to discuss program challenges/needs
• Provide support to staff in emergency situations at the shelter
• Conduct staff training, coaching, and performance evaluations
• Oversee documentation quality assurance and caseload audits
• Foster a collaborative, mission-driven team environment

Miscellaneous

• Attend internal and external meetings on behalf of the Agency
• Participate in networking functions and community meetings, and meet with funders and partnering agencies as necessary
• Assist with Shelter Program Activities when needed
• Attend staff meetings and training workshops
• Develop new partnerships with other agencies to enhance services
• Collaborate with healthcare providers, behavioral health agencies, hospitals, shelters, and community partners
• Build relationships with county agencies and managed care plans
• Coordinate integrated care services for high-need populations
• Perform ad hoc projects as appointed by upper management

Qualifications

• Bachelor’s degree in public health, social work, healthcare administration, behavioral health, or related field
• Master of Social Work is of significant value
• Minimum of 3-5 years of program management experience in health care, social services, behavioral health, or homeless services
• At least 1-2 years of experience with CalAIM, Medi-Cal, or care coordination programs
• Strong leadership, communication, and project management skills
• Knowledge of HMS, care management platforms, or electronic health records (EHR)

General

• A valid CA driver’s license, proof of insurance and a reliable vehicle is required. Comfortable with utilizing your own vehicle to conduct site visits, visiting clients at shelters, meeting clients out in the field, etc.
• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• General knowledge of community resources available to clients in Santa Barbara
• Working knowledge of a strengths-based, client-centered, and evidence-based approaches
• Ability to multitask, maintain confidentiality, and meet deadlines
• Ability to maintain professional conduct, attitude, and appearance at all times
• Proficiency in Microsoft Office programs (e.g., Word, Excel, PowerPoint)
• Ability to work some late evenings and weekends as needed

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods sitting at a desk and working on a computer