Program Manager (Business & Operations)

GT Independence, LLC; Sturgis (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

GT Independence is seeking a Program Manager to lead the operational unit, ensuring real-time support, payroll adherence, and goal attainment. You will steer staff development, performance metrics, and cross-department collaboration to deliver exceptional service and outcomes.

The role emphasizes strong communication, process optimization, and stakeholder engagement in a family-founded national leader in home- and community-based care.

Qualifications

• Bachelor’s Degree required; business-focused degree preferred.
• Minimum two years of Operations experience and leadership.
• Strong written and oral communication, organizational and deadline skills.
• Ability to manage complex projects with critical thinking and problem solving.

Responsibilities

• Develop and monitor performance metrics for staff and operations.
• Evaluate processes and implement improvements.
• Participate in business development for new contracts.
• Lead quality improvement and continuous improvement initiatives.
• Ensure payroll is processed on schedule and accurately.
• Collaborate with managers to update policies and training materials.
• Staff development, recruitment, and relationship building with agencies.

Skills

Operations management

Leadership

Project management

Communication skills

Time management

Cross-functional collaboration

Team building

Organizational skills

People skills

Education

Bachelor's Degree in Business Management or Business Administration

Tools

Microsoft Office Suite

Job description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a2026 National “Best and Brightest Companies to Work For.”We are also proudly certified as aGreat Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Program Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.

RESPONSIBILITIES AND DUTIES

• Develop and monitor key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired contracts
• Participates in quality improvement projects and leads efforts in continuous improvement
• Monitors workloads of the group and re-assigns tasks appropriately
• Responsible for meeting payroll schedule requirements so that payroll is distributed on time
• Prepares reports
• Monitors and measures current compliance standards
• Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
• Responsible for staffing, staff development, and training
• Builds and maintains relationships with states and agencies as the key liaison
• Resolves escalated customer complaints
• Develops staff in a way that aligns with the Company's vision and values
• Responsible for internal communications within the unit as well as with external stakeholders
• Applies GT Independence values to the operational group
• Other duties as assigned

EDUCATION

• Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.

EXPERIENCE AND QUALIFICATIONS

• At least two years of Operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
• Effective time management skillsAbility to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Competence in Microsoft Office Suite
• Competence in utilizing multiple software applications

WORK ENVIRONMENT

• Work is performed in a typical office setting.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.