Program Manager, Builder Ecosystem

SupportFinity™; San Francisco (CA); Hybrid; USD 134,000 - 179,000; Full time

Job summary

A leading healthcare AI platform is seeking a Program Manager to design, scale, and optimize their Builder Ecosystem. In this role, you will manage program strategy, maintain CRM data, and drive alignment across functions. The ideal candidate has over 5 years of experience in program management, strong data skills, and familiarity with AI tools. This full-time role requires being present in the San Mateo office at least three days a week for Bay Area employees, with a competitive salary range of $134K to $179K.

Qualifications

• 5+ years in program management or operations roles with complex programs.
• Strong skills in data management, CRMs, and analytics.
• Experience in growth-stage companies building infrastructure.

Responsibilities

• Manage program strategy, roadmap, resources, and tradeoffs.
• Keep the team aligned, manage priorities and risks.
• Own Builder CRM and deliver data-driven insights.

Skills

Program management

Data and analytics

Cross-functional collaboration

Strong written communication

Understanding of AI tools

Tools

Salesforce

Asana

Google Workspace

BI/analytics tools

Job description

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.

We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.

Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.

Role Summary

Notable’s Builder Ecosystem is a core strategic initiative. We help healthcare organizations become AI architects, building their own workflows instead of just buying software. This ecosystem includes a Skills marketplace, professional development pathways, and network effects to grow the next generation of health system AI Builders.

We’re looking for a Program Manager to help design, scale, and optimize this ecosystem. You’ll shape the end-to-end Builder journey, accelerate Builders from trained to production, and ensure the program has what it needs to succeed. You’ll work closely with the Head of Builder Ecosystem on strategy, surface tradeoffs, and translate market intelligence into priorities. You’ll also be the single source of truth for Builder pipeline health, training velocity, and team execution.

This is a cross‑functional role: you’ll connect the Builder Success Lead, Product Marketing Manager, and Head of Builder Ecosystem, providing data, infrastructure, and operational alignment. If you’ve built partner programs, developer ecosystems, or customer enablement operations at a SaaS or platform company and enjoy connecting the dots and driving outcomes, this role will feel familiar.

What You’ll Do

• Program Strategy & Execution
  • Partner with the Head of Builder Ecosystem to manage program strategy, roadmap, resources, and tradeoffs.
  • Track what’s working, flag issues, and recommend solutions.
  • Design and iterate the end-to-end Builder journey, from awareness to certification to production.
  • Drive Builder acceleration cohorts and remove strategic blockers.
• Cross-Functional Execution
  • Keep the team aligned and accountable.
  • Manage work boards, prioritize initiatives, flag risks, and maintain stakeholder communication across Customer Success, Delivery, and other teams.
  • Maintain program documentation, knowledge systems, and decision logs.
• Builder Funnel & Data Operations
  • Own the Builder CRM as the single source of truth.
  • Track and analyze the Builder funnel, build predictive models, and identify high potential and at risk Builders.
  • Deliver data-driven insights that shape strategy, field engagement, and product decisions.
  • Maintain Builder segmentation and personas to inform nudges and investments.
• Training & Certification Operations
  • Manage the training platform, enrollment, pipeline health, and curriculum strategy.
  • Oversee curriculum contractors, certification processes, and onboarding journeys from day one to first production flow.

You’re a Great Fit if

• 5+ years in program management, operations, or enablement roles, running complex cross‑functional programs.
• Strong data and analytics skills, comfortable managing CRMs and dashboards.
• Experience in growth‑stage companies building infrastructure while running programs.
• Familiarity with AI tools, Asana, Google Workspace, Slack, LMS platforms, BI/analytics tools, and Salesforce.
• Excellent written communication, bias toward action, and ability to drive alignment across teams.
• Ability to travel up to 10% to customer sites.

Nice to have

• Healthcare experience, SaaS/platform ecosystem programs, managing training or certification operations, and experience directing contractors or vendors.

How We Expect You to Work

• AI‑first: leverage AI to scale impact and automate workflows.
• Product‑fluent: deeply understand Notable’s platform to identify friction and gaps.
• Builder‑minded: You love the 0→1 phase, create processes, wear multiple hats, and run infrastructure while building it.

We value in‑person collaboration and connection. For Bay Area–based employees, this role requires being in our San Mateo office at least three days a week. For remote employees, occasional travel to headquarters is expected for company-wide events and onsite gatherings.

Compensation Range: $134K – $179K

Job code: EX-E5807D5B

Job type: Full‑time

Location: Advanced (5‑10 yrs)

About the company: Notable