Program Manager Analyst

Ducommun Incorporated; Appleton (WI); On-site; USD 75,000 - 98,000; Full time

Job summary

Ducommun Incorporated, operating an Appleton, WI facility, seeks a Program Manager Analyst to oversee assigned programs and customer orders, ensuring compliance with contracts, schedules and budgets. You will be the focal point for customer communication and coordinate internal teams to meet commitments.

The role emphasizes accurate communications, contract awareness, and collaboration with operations to execute lean improvements and drive program growth.

Qualifications

• Strong people and time management skills are required.
• Excellent verbal and written communication with customers and at all organizational levels.
• Experience in production control, contracts management, or project management.
• Detail oriented with a customer service mindset.
• Computer skills: MS Office Suite (Word, PowerPoint, Excel).
• Experience with MRP systems is beneficial.

Responsibilities

• Serve as focal point for customer/buyer communication and interface to ensure customer requirements flow down to all functions.
• Coordinate with Operations to align schedules and contractual commitments with company goals.
• Review contracts with Program Manager for Terms, Work Statements, Deliverables and funding.
• Support fiscal management by managing customer AR and invoicing processes.
• Develop and manage the program bookings and sales tracking system for monthly reporting.
• Assist in proposal development and customer submittals for new business.

Skills

People management

Time management

Verbal and written communication

Project management

Contracts management

Detail oriented

Customer service

Teamwork

Education

Bachelor’s Degree or MBA in a business discipline

Experience in electronic or electrical manufacturing environment

1-5 years customer service and contract administration background

Tools

MS Office Suite

MRP systems

Job description

Program Manager Analyst

Supports the Program Manager and oversees assigned programsand customers to ensure that activities and customer orders are carried out inaccordance with contract requirements, schedules and budgets. Accuracy andtimely communication are critical for both internal and external communication

Who are we?

Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed.

Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications.

Our Facility in Appleton, WI manufactures state-of-the‑art circuit boards for Aerospace and Defense as well as Industrial and Medical Industries.

Job Summary

1. Focal point for customer/buyer communication and interface:

• Represents the company in contacts with the customer and outside parties (other than suppliers) for issues concerning the assigned program.
• Ensures that customer requirements are flowed down to all functional departments through the initiation of sales orders and management of backlog.
• Provides timely notification to management of program cost or schedule impact.
• Provides a coordinated company response to customer requirements and inquiries.
• Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback.

2. Internal Communication and interface:

• Communicate with Operations Management to assure proper coordination of customer requirements. Ensures that the company's capabilities and business interests support customer requests.
• Coordinate with Operations Management and production planners to integrate program schedules that support contractual commitments and company goals.
• Work with Program Manager to communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement.

3. Contract Management:

• Work with Program Manager to analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions. Coordinate review of terms and conditions with Program Manager.
• Manage and track program compliance to purchase order requirements.

4. Fiscal Management:

• Manage customer AR in support of site functional metrics.
• Support the Finance Department in invoice submittal and in resolving late payment receipts and customer claims.

5. Development and growth of the Program:

• Create and manage program bookings and provide data for sales forecasts.
• Manage and maintain program bookings and sales tracking system that supports the company monthly summary reports.
• Responsible for planning and acquisition of follow‑on business within the lead time constraints.
• Work to identify, strategize and capture new business opportunities where available.
• Understands and embraces lean methodologies, Kaizen Events, Standard Work and Value Stream Mapping.

6. Proposal Management:

• Support Program Manager and Proposal Team for development, preparation and customer submittal of proposals for new and follow‑on business.

Required Skills andQualifications

• Strong people and time management skills are required.
• Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and at all organizational levels.
• Experience in production control, contracts management, project management or contracts management, are key talents.
• Detail oriented, positive friendly customer service are key attributes.
• Computer knowledge and skills, i.e. MS Office Suite – Word, Power Point and Excel is required.
• Experience with MRP systems is beneficial.
• Team oriented with a continuous improvement outlook.

Preferred Experienceand Education

• Bachelor’s Degree or MBA in a business discipline.
• Experience in electronic or electrical manufacturing environment.
• Minimum 1-5 years customer service and contract administration background, in a manufacturing environment preferred.

Equal Opportunity EmployerVeterans/Disabled

2222 East Pensar Drive
Appleton, Wisconsin, 54911
United States