Program Manager - American Funds Service Group

Capital Group; San Antonio (TX); On-site; USD 131,000 - 210,000; Full time

Benefits offered by this job

Generous time-off & health benefits

2-for-1 matching gifts

On-demand professional development

Job summary

Capital Group in San Antonio is seeking a Program Manager to lead AFSG's broad data programs from the business side. You will partner with the Enterprise Change Office, Enterprise Data Office, AFSG Technology, and business areas to turn initiatives into clear plans and timely transitions.

This role requires strong program management and data fluency to set up governance, cadence, and multiple workstreams. You will influence senior leaders and ensure business outcomes and user productivity.

Qualifications

• 10+ years of project or program management experience.
• 4+ years managing people and aligning reports to program objectives.
• Led data, analytics or reporting programs such as platform migrations or data product rollouts.
• Fluent in integrated plans, milestones, critical path, RAID logs, readiness gates.
• Able to influence senior and executive leaders and work with analysts, report developers and engineers.
• Experience in service organizations and impact on client experience is a plus.

Responsibilities

• Lead AFSG's broad data programs from the business side and partner with ECO, EDO, and AFSG Technology.
• Set up plans, governance, and cadence for multiple workstreams and drive outcomes.
• Lead through influence across teams you don't directly manage, delivering business value.

Skills

Program management

People leadership

Data program leadership

Project planning

Agile collaboration

Analytical data understanding

Change management

Communication

Stakeholder influence

Finance/asset management experience

Job description

\"I can be myself at work.\"

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

\"I can influence my income.\"

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

\"I can lead a full life.\"

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

\"I can succeed as a Program Manager at Capital Group.\"

As a Program Manager in AFSG's Strategic Delivery Office (SDO), you will lead AFSG's broad data programs from the business side. You will partner with the Enterprise Change Office (ECO), the Enterprise Data Office (EDO), AFSG Technology and the AFSG business areas. Together you will turn enterprise and technology initiatives into clear plans, timely decisions and well-supported transitions for the people who depend on AFSG data every day.

This role calls for strong traditional program management, plus enough data and reporting fluency to ask the right questions. You will set up the plans, governance and cadence for several workstreams at once, and lead mostly through influence across teams you don't manage. Success means business outcomes delivered and users productive, not just tasks closed.

I am the person Capital Group is looking for.

• You have 10+ years of project or program management experience, including independently leading large, multi-team business and technology initiatives to completion.
• Have 4+ years managing people, fostering growth and development and aligning direct reports to program objectives.
• You have led data, analytics or reporting programs such as platform migrations, modernization efforts or data product rollouts, and you understand what it takes to bring the business along, not just deliver the technology.
• You are fluent in traditional program planning: integrated plans, milestones, critical path, dependency maps, RAID logs, decision logs and readiness gates. You are also comfortable working alongside agile engineering teams and their backlogs.
• You understand how analytical reporting depends on the data underneath it. You can follow a report back to its sources and explain the difference between operational and analytical data and communicate impact to end users.
• You turn complex inventories and open questions into decisions, each with a named owner and a date.
• You have built and run change management, communication and readiness plans for changes that affect many business users.
• You can influence senior and executive leaders, and you work just as well with analysts, report developers and engineers.
• You see risks and dependencies early and present them with options and a recommendation, not just a status color.
• You are a clear, authentic communicator who can explain technical trade-offs in business terms.
• You have asset management or financial services experience (preferred).
• You have worked in or have experience with a service organization, such as a contact center, transfer agency, recordkeeping or shared services operation, and you are familiar with how change can affect service levels, the client experience and the associates who serve clients every day. (preferred)

I can learn more about Capital Group.

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.

Southern California Base Salary Range: $159,354-$254,966San Antonio Base Salary Range: $131,003-$209,605Indianapolis Base Salary Range: $139,539-$223,262

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.