Program Manager, Acquisition Operations

Superhuman; New York, San Francisco (NY, CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health care

401(k) matching

Paid parental leave

Paid time off

Professional development budget

Job summary

Superhuman is seeking a Growth Acquisition Operations role based in the United States with a hybrid work model, preferably NYC or SF Bay Area. You will operate at the center of four business units—Mail, Docs, Agents, and Go—driving day-to-day acquisition programs across paid and organic channels.

You will partner with senior GTM leaders to design scalable operating models, build onboarding workflows, and manage stakeholder communications to avoid bottlenecks in a fast-paced environment.

Qualifications

• 6 to 8+ years of program or project management experience in a marketing, growth, or operations environment.
• Proven experience managing cross-functional stakeholders across multiple concurrent workstreams.
• Strong process orientation with the ability to implement, document, and improve systems in a fast-moving environment.
• Familiarity with paid acquisition at a working level, understanding campaign structure and escalation triggers.
• Comfort leveraging AI tools to streamline workflows and organize information across programs.
• Experience with project management tools such as Coda, Notion, Jira, or Asana is preferred.

Responsibilities

• Work closely with Paid and Organic Acquisition teams as an embedded partner across BU workstreams.
• Own day-to-day project management across paid and organic programs for all four business units, tracking progress and timelines.
• Route and triage web and organic requests to TPMs and channel owners to ensure clean handoffs.
• Serve as the primary contact for BU acquisition support requests and manage intake.
• Manage BU onboarding into acquisition workflows including creative intake and test hypotheses for paid and organic programs.
• Maintain the stakeholder map across all BUs with current DRIs, PMs/PMMs, data science, and engineering contacts.
• Support cross-BU project prioritization and surface tradeoffs for informed decisions.
• Build and maintain visibility into program status across all BU workstreams and surface actionable signals for paid acquisition teams.
• Facilitate the quarterly BU investment review process with well-structured pitches and budget rationale.
• Surface friction points and refine the operating model with the Biz Ops lead over time.
• Design and maintain proactive alerting workflows that route information to stakeholders.
• Connect multiple sources of truth across teams into a single usable process.

Skills

Program management

Cross-functional collaboration

Process orientation

Paid acquisition familiarity

AI-enabled workflows

Tools

Coda

Notion

Jira

Asana

Job description

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

We prefer Superhuman team members in this role to be based in the San Francisco Bay Area or New York City and to collaborate in person 2 days a week.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

Superhuman's Growth Acquisition team spans both paid and organic channels, managing significant annual paid spend alongside a growing organic motion, across four brands and two routes to market. As the team scales, there is a real opportunity to define how business units engage with acquisition in a structured, scalable way, and this role is at the center of making it happen.

Working closely with our Growth Biz Ops lead, who is designing the operating model, you will be the day-to-day operator bringing it to life across Superhuman's four business units: Mail, Docs, Agents, and Go. This is a hands-on execution role, and you will run the operational system in real time, serving as the primary coordination point between business units and the acquisition team across both paid and organic programs.

This is the right role for someone who moves fast, brings structure to ambiguity, and manages multiple stakeholders without losing momentum.

What Makes This Role Electric:

• You’ll be embedded with the Acquisition team at the center of a BU x RTM matrix - serving four business units (Mail, Docs, Agents, and Go) across both self-serve Growth (B2C) and Managed (B2B) motions.
• You’ll build something that doesn’t fully exist yet—designing the inbound workflows, alerting systems, and coordination layer that connects business units to the acquisition team. This is operational design, not just execution.
• You’ll work at the intersection of paid acquisition strategy and GTM operations, developing fluency across channels, teams, and investment decisions that most PMs never see up close.
• You’ll partner directly with senior leaders across GTM, acquisition, and BU teams, bringing structure and signal to decisions that matter.

In this role, you will:

• Work closely with the Paid and Organic Acquisition teams as an embedded partner, supporting day-to-day operations across BU workstreams
• Own day-to-day project management across paid and organic acquisition programs for all four business units (Mail, Docs, Agents, and Go), tracking progress, managing timelines, and ensuring work moves forward without bottlenecks
• Route and triage web and organic requests to the appropriate TPMs and channel owners, ensuring nothing falls through the cracks and handoffs are clean
• Serve as the primary point of contact for business units seeking acquisition support across paid and organic channels, fielding requests, setting expectations, and managing intake
• Manage BU onboarding into acquisition workflows, including creative intake and test hypothesis standards for both paid and organic programs
• Maintain the stakeholder map across all BUs, keeping DRIs, PM/PMMs, data science, and engineering contacts current
• Support cross-BU project prioritization, helping surface tradeoffs and keep decision-making informed
• Build and maintain visibility into program status across all four BU workstreams, serving as a go-to point of contact who can speak knowledgeably to paid acquisition programs, filtering signal from noise to surface what paid acquisition teams actually need to act on, while keeping broader stakeholders informed without contributing to information overload
• Facilitate the quarterly BU investment review process, ensuring pitches are well-structured and budget allocation decisions are well-supported
• Surface friction points and work with the Biz Ops lead to refine the operating model over time
• Design and maintain proactive alerting and notification workflows that route the right information to the right stakeholders - translating scattered updates into structured, reliable inbound processes
• Connect multiple sources of truth across teams and tools into a single usable process that stakeholders can rely on

Qualifications

• 6 to 8+ years of program or project management experience in a marketing, growth, or operations environment
• Proven experience managing cross-functional stakeholders across multiple concurrent workstreams
• Strong process orientation with the ability to implement, document, and improve systems in a fast-moving environment
• Familiarity with paid acquisition at a working level, understanding how campaigns are structured, which launches or changes are consequential, and knowing what warrants escalation.
• Comfort leveraging AI tools to streamline workflows, reduce manual lift, and improve how information is organized and communicated across programs
• Experience with Coda, Notion, Jira, Asana, or similar project management tools preferred
• Strong time management and meeting discipline; able to manage high-volume launches, tentpole moments, and cross-BU coordination while maintaining clear, consistent communication across all stakeholders
• Bonus: experience reducing information overload and improving how fast-moving teams scale internal communication

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).