Program Manager 2, Inventory Visibility & Controls - HYBRID

Nordstrom; Seattle (WA); On-site; USD 94,000 - 155,000; Full time

Benefits offered by this job

Medical & Vision

Dental

Retirement plan

Paid time off

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom is hiring a Program Manager 2 for Inventory Visibility & Controls within Inventory Operations. You will deliver cross-functional programs to enhance inventory visibility, traceability, and controls—transforming strategy into executable plans with risk management and governance.

The role emphasizes automation-first and AI-enabled capabilities, with collaboration across product, data, and technology partners.

Qualifications

• Bachelor’s degree required; MBA or relevant Master’s degree a plus.
• 3+ years of experience in program management, product management, management consulting, strategy, finance, or operations, with cross-functional teamwork.
• Experience leading cross-functional programs in ambiguous, fast-paced environments.
• Ability to build relationships and partner across multiple functions without direct authority.
• Experience contributing to roadmap development, dependency tracking, and measurable outcomes.
• Comfort partnering with product, engineering, analytics, and business teams to deliver technology-enabled capabilities.
• Strong business acumen, with understanding of operational, financial, and risk considerations.
• Strong written and verbal communication, with ability to tailor narratives for different audiences.
• Highly organized with strong judgment, able to balance competing priorities while delivering.

Responsibilities

• Support the delivery of projects that drive inventory visibility and control across the lifecycle from concept to adoption.
• Develop and maintain program roadmaps with sequenced initiatives and milestones.
• Coordinate across business, product, engineering, data, finance, and operations partners; surface dependencies and track progress.
• Support product and technology partners to strengthen inventory controls and enterprise signals.
• Contribute to program governance including intake, prioritization, risk, and executive status communication.
• Partner with analytics and product teams to ensure AI-enabled capabilities have clear requirements and readiness.
• Identify downstream impacts and change management needs; ensure adoption into daily workflows.
• Navigate ambiguity and escalate trade-offs to balance speed, risk, and enterprise value.

Skills

Cross-functional collaboration

Program management

Stakeholder management

Communication

Relationship building

Education

Bachelor’s degree

MBA or Master’s degree

Job description

Job Description

Since 1901, Nordstrom has been committed to delivering exceptional customer experiences, with a relentless focus on exceeding expectations. As a leading fashion retailer in a digitally connected world, Nordstrom continues to invest in the capabilities that allow us to move faster,operate smarter, and serve customers across both physical and digital channels. Within this context, Inventory Operations plays a critical role in optimizing how we order, place, move, track, and exhaust inventory across the enterprise—acting as a bridge between Merchandising, Supply Chain, and Stores to deliver speed, accuracy, and financial integrity.TheInventory Visibility & Controls (IV&C)team was established to strengthen enterprise-wide inventory transparency, traceability, and controls—scaling data, analytics, and AI-powered capabilities that enable proactive decision-making, prevent loss and unsellable inventory, and support foundational enterprise capabilities such as RFID and inventory lifecycle management.

We are hiring a Program Manager 2for Inventory Visibility & Controls within Inventory Operations. In this role, you will support the delivery of complex, cross‑functional programs that advance enterprise inventory visibility, traceability, and controls—helping translate strategy into execution across business, product, data, and technology partners. You will help coordinate the work required to move IV&C from manual, reactive investigation to proactive, system-driven controls—ensuring projects are well-sequenced, risks are identified and escalated appropriately, and dependencies across teams are actively managed. As automation‑first and AI‑enabled capabilities scale, this role supports ensuring the right requirements, documentation, and adoption plans are in place so new capabilities deliver real, sustained business impact. This role is ideal for a program manager who is developing their ability to navigate ambiguity, operates at the intersection of operations, technology, and controls, and is motivated by contributing to durable enterprise capabilities that improve confidence in inventory and enable faster, better decisions at scale.

A day in the life...

• Support the delivery of projects that driveinventory visibility and control capabilities across the inventory lifecycle, from concept through launch and adoption, with increasing independence.
• Develop andmaintain programroadmaps, breaking down large, ambiguous problem spaces into sequenced initiatives with clear scope, milestones, and success measures.
• Coordinate across business, product, engineering, data, finance, and operations partners—aligning priorities, surfacing dependencies, tracking progress, and escalating decisions needed to maintain momentum.
• Support product and technology partners to ensure new capabilities strengthen inventory controls, increase enterprise-wide signals and visibility, and align physical, logical, and financial views of inventory.
• Contribute to program governance and execution discipline, including intake, prioritization, risk identification, dependency tracking, and executive-level status communication.
• Partner closely with analytics and product teams to ensure automation-first and AI-enabled capabilities are designed with clear requirements, operational readiness, and human-in-the-loop controls where needed.
• Identify downstream impacts and change – management needs, working with stakeholders to ensure new tools, processes, and insights are adopted and embedded into today‑to‑day workflows.
• Navigate ambiguity and escalatetrade – offsappropriately, supporting decisions that balance speed, risk, and long‑term enterprise value.
• Flex across initiatives as needed to support IV&C priorities and enterprise commitments.

You own this if you have...

• Bachelor’s degreerequired; MBA or relevantMaster’sdegreea plus.
• 3+ years of experience in program management, product management, management consulting, strategy, finance, or operations, with experiencesupportingcross‑functional teams.
• Demonstrated success supporting orleading cross – functionalprograms in ambiguous, fast‑pacedenvironments.
• Ability to build relationships and partner across multiple functions, with growing skill in aligning stakeholderswithout direct authority.
• Experience contributing to roadmap development, dependencytracking, and delivery of measurable outcomes.
• Comfort partnering with product, engineering, analytics, and business teams to deliver technology‑enabledcapabilities.
• Strong business acumen, with the ability to understand operational, financial, and risk considerations and incorporate them into program decisions.
• Strongwritten andverbal communication skills, withthe ability to tailor communication to different audiences and synthesizeinformationinto clear narratives and recommendations.
• Highly organized with strong judgment, able to balance competing priorities while maintaining delivery focus.
• Experience with inventory, supply chain, merchandising, or operational domains is a plus.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$93,500.00 - $155,000.00 Annual

We’ve got you covered...

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.