Program Manager 2

Creation Technologies; Everett (WA); On-site; USD 144,000 - 176,000; Full time

Job summary

Creation Technologies in Everett, WA is seeking a Program Manager (PM2) to lead the end-to-end production and delivery of electronic products. You will coordinate design, prototyping, manufacturing, and logistics, manage schedules and budgets, drive quality, and serve as the customer liaison across engineering, manufacturing, and supply chain.

The role requires 4+ years in EMS or related electronics, a Bachelor’s degree, strong PM skills, and ability to travel up to 10%.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years of electronics EMS or related industry experience.
• Strong program management and cross-functional leadership skills.
• Knowledge of electronics design, PCB assembly, SMT, and QC methods.
• Proficiency with MS Office and project planning tools.
• Excellent communication and relationship management abilities.
• Financial acumen: budgeting, forecasting and cost control.

Responsibilities

• Define program scope and requirements aligned with customer specs, timelines and quality.
• Develop and manage timelines, including NPI, delivery milestones.
• Oversee IQ/OQ/PQ validations and ensure quality metrics are met.
• Monitor PM metrics: on-time delivery, quality, cost performance, variances.
• Coordinate cross-functional teams across engineering, manufacturing, quality, logistics and supply chain.
• Act as primary customer liaison, communicating updates and issues effectively.
• Oversee revenue forecasting, cost estimates, and P&L variances.
• Identify cost-saving opportunities while managing ECOs, NREs and ROI.
• Ensure compliance with UL, CE, RoHS, ISO and other certifications.
• Resolve quality issues via root-cause analysis and corrective actions.
• Manage changes to requirements, timelines, budgets or designs.
• Monitor production stages from prototype to high-volume, maintaining efficiency and quality.
• Coordinate supply chain needs to prevent disruptions and ensure timely materials.
• Oversee delivery logistics and ensure shipments arrive in good condition.
• Provide regular updates to senior management and clients.
• Maintain documentation for design changes, procurement records and QA reports.
• Travel up to 10% as required.

Skills

Customer advocate

Electronics knowledge

Project management

MS Office proficiency

Communication

Budget oversight

Problem solving

Independent work

Team coordination

Education

Bachelor’s degree or equivalent combination of education and experience

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

A Creation Technologies Program Manager (PM2) plays a critical role in managing the production and delivery of electronic products and services. The program manager is responsible for overseeing all aspects of the production process, from design and prototyping to manufacturing and delivery. Their main goal is to ensure that products are produced efficiently, meet quality standards, are delivered on time, and are cost-effective. They are the customer representative and advocate within Creation Technologies.

DUTIES AND RESPONSIBILITIES

• Define program scope and requirements, ensuring product design aligns with customer specifications, timelines, and quality standards.
• Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates.
• Manage process validations such as Installation qualification (IQ), Operational qualification (OQ), and Performance qualification (PQ).
• Monitor and manage program metrics, including on-time delivery, quality, responsiveness, and cost performance, identifying root causes and solutions for variances.
• Coordinate Customer Focused Teams (CFTs) across engineering, manufacturing, quality, logistics, and supply chain, assigning priorities and leveraging team strengths.
• Act as the primary customer liaison, ensuring expectations are met and updates or issues are effectively communicated.
• Oversee financial aspects, including revenue forecasting, cost estimates, and Profit and Loss (P&L) variances, ensuring budget adherence and accurate quotations.
• Identify cost‑saving opportunities while maintaining quality, recovering costs for changes Engineering Change Orders (ECO), Non‑recurring Expenditures (NREs, excess, obsoletes) and ensuring Return on Investment.
• Ensure manufactured products meet quality standards and required certifications (e.g., UL, CE, RoHS, ISO).
• Resolve quality issues by identifying root causes, implementing corrective actions, and mitigating risks throughout the manufacturing process.
• Manage changes to project requirements, timelines, budgets, or designs, ensuring proper communication and adjustments.
• Monitor production stages, scaling from prototypes to meet customer demand while maintaining efficiency and quality.
• Coordinate supply chain needs to ensure materials are available on time and avoid disruptions.
• Oversee delivery logistics, ensuring products are shipped on time and in good condition.
• Provide regular updates to senior management and clients, highlighting progress, issues, and successes.
• Maintain proper documentation, including design changes, procurement records, and quality inspection reports.
• Travel as required (up to 10%).
• Other duties and responsibilities as assigned.

Education And Required Experience

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years of electronics manufacturing services (EMS) or relevant industry experience, with a proven track record of success in complex programs.

SKILLS REQUIRED

• Advocate for customers by responding to feedback with appropriate improvement action plans.
• Possess strong technical knowledge of electronics design, Printed Circuit Board (PCB) assembly, Surface Mount Technology (SMT), manufacturing processes, and quality control methods.
• Demonstrate expertise in project management, including resource allocation, time management, risk assessment, and budget oversight.
• Proficient in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) for planning and communication tasks.
• Exhibit strong communication, negotiation, and conflict resolution skills, effectively managing internal and external relationships.
• Analyze business documents, contracts, and technical procedures, with a general understanding of financial concepts like budgeting, planning, and forecasting.
• Quickly identify issues, develop effective solutions, and resolve complex problems with excellent judgment and analytical skills.
• Work independently with minimal supervision, maintaining executive-level presence and business acumen.
• Team-oriented, flexible, and able to manage multiple changing priorities while driving targeted outcomes.

In compliance with pay transparency requirements, the target salary range is $160,000/year depending on experience.

Creation Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email [e-mail]. You will be connected with our Talent Acquisition team. If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.