Program Manager

ADP, Inc.; Waukegan (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

The Boys & Girls Club of Lake County seeks a Program Manager in Waukegan, IL to direct daily site operations, oversee programs, recruit and supervise staff, and ensure service delivery aligned with organizational goals.

The role emphasizes staff development, partnerships with schools and community partners, and data-driven outcomes. Candidates should have a degree and youth-development experience, plus strong communication skills.

Qualifications

• Associate or four-year degree from an accredited college or university preferred.
• Minimum one year of work experience in a Boys & Girls Club or similar organization planning and supervising activities and learning opportunities for teenagers, or equivalent.
• Passion for making a difference in teens and ability to relate and communicate to build mentoring relationships.
• Strong public speaking and community relationship skills to advocate for the BGCLC mission.
• Strong written and oral communication and ability to train, supervise, and motivate staff.
• Ability to travel within the Lake County region daily and work extended hours if needed.
• Proficiency with Microsoft Office and basic database/reporting knowledge.

Responsibilities

• Directs and manages overall daily site operations including programs and service delivery.
• Supervise part-time staff, student recruitment, facilities management and volunteer coordination.
• Plan and execute programming with training/development and scheduling.
• Maintain records and documentation related to participants, services and outcomes.
• Build relationships with staff, educators, community partners and funders.
• Ensure programs align with organizational goals and provide safe, welcoming environments.

Skills

Staff supervision

Public speaking

Community engagement

Relationship building

Program management

Microsoft Office

Travel within county

Staff training

Communication skills

Education

Associate or four-year degree

Tools

Database management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager

Full Time Waukegan, IL, US

30+ days ago Requisition ID: 1010

Salary Range: $45,000.00 To $55,000.00 Annually

Title: Program Manager

Status : Exempt Status

Department: Program

Primary Function

Directs/manages the overall daily operation of the site including programs and service delivery, supervision and coaching of part-time staff, s tudent recruitment and retention, facilities management, community relations , and volunteer/mentor management and stewardship. Manages programming planning/execution alongside the Area Manager, including staff training/development and scheduling for the site. Manages Membership Clerk and Youth Development Professionals .

Key Roles :

Programming

• Create a Club environment that facilit ates learning in the pillar areas and five key element s for youth development, which a ssist in developing O utcome Measures and In dic ators for Club programming .
• Oversee the day-to-day operations of the site, ensuring a safe, clean, and welcoming environment for staff, clients, and visitors.
• Implement and oversee programs and services offered at the site, ensuring alignment with organizational goals and objectives .
• Plan and implement member retention and recruitment activities.
• Maintain accurate records, databases, and documentation related to program participants, services provided, and outcomes achieved.

Relationship Development

• Building Relationships with building staff, administrators, and teachers
• Cultivate and maintain positive relationships with community partners, stakeholders, and funders to support programmatic goals and sustainability.
• Collaborate with external organizations and agencies to leverage resources and enhance service delivery.
• Foster meaningful engagement with families to support student learning and well-being. Provide resources, workshops, and opportunities for families to be involved in their children's education.
• Advocate for policies and practices that promote equity, diversity, and inclusion within the school and community. Represent the interests of students and families in decision-making processes.

Managing Staff

• Manage staff including training and coaching, performance management, schedules, etc.
• Recruit, hire, train, and supervise site staff, including program m anager s, administrative assistants, and support personnel.
• Provide ongoing support, guidance, and performance feedback to staff to ensure high-quality service delivery.
• Ensure all required aspects of Programming are planned and delivered
• Create and cultivate a positive working environment
• Other duties as assigned.

Skills/Knowledge Required :

• Associate or four-year degree from an accredited college or university preferred .
• A minimum of one year of work experience in a Boys & Girls Club or similar organization planning and supervising activities and learning opportunities for teenagers , or equivalent experience.
• A passion for making a difference in the lives of teenagers and demonstrated ability to relate and communicate with them to build a trusting mentoring relationship.
• Strong public speaking skills and ability to create and nurture strong relationships in the community to advocate for the BGCLC and its mission.
• Strong communication skills, both oral and written.
• Ability to train, supervise , and motivate staff.
• Ability to deal effectively with members and families , including discipline problems.
• Ability to travel within the Lake County region daily.
• Microsoft Suite knowledge necessary and basic computer expertise including kno wledge in database system management and reporting
• Ability to work extended hours and weekends, when needed and approved .
• Attend BGCA training & L eadership Uni versity for ongoing education.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Ability to c limb s tairs
• Able to lift items
• Mobility to perform active programming needs.
• Ability to perform any other position duties throughout the site.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is n o t designed to contain , not to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.