Program Manager

BBG Ventures, LLC; Village of Irvington (NY); On-site; USD 66,300 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement

Life insurance + AD&D

Short-term disability

Employee Assistance Program

FSA

HSA

Paid time off

Professional development

Job summary

Monte Nido Rivertowns in Irvington, NY is seeking a Program Manager to lead program operations in alignment with our treatment philosophy for adults with eating disorders. The role reports to the Clinical Director and supports admissions, chart oversight, and compliance with applicable regulations.

The position requires a Bachelor's degree, supervisory experience in relevant settings, CPR certification (or within 90 days), and a commitment to quality improvement and patient safety.

Qualifications

• Bachelor's degree required.
• Experience in supervisory/leadership role in day treatment, residential, or hospital setting.
• CPR certification required or within 90 days of hire.

Responsibilities

• Oversee daily program operations and compliance with Monte Nido philosophy and mission.
• Coordinate admissions and client chart oversight with Clinical Director.
• Ensure facility-wide compliance with Joint Commission, licensing, OSHA, and other regulators.
• Lead quality improvement initiatives and risk management in collaboration with Compliance Director.
• Maintain Emergency Management Plans and coordinate safety drills and staff training.
• Handle on‑call coverage and schedule management for facility operations.

Skills

Supervisory experience

Education

Bachelor's Degree

Job description

We save lives while providing the opportunity for people to realize their healthy selves.

Program Manager

Monte Nido Rivertowns, Irvington, NY

Monte Nido River Towns, located in Irvington, NY, is a residential treatment program exclusively for adults seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. Monte Nido’s treatment approach focuses on the restoration of physiological and nutritional balance, implementation of healthy eating and exercise routines, elimination of harmful behaviors, and development of motivation and treatment engagement. Our objective is to help each client achieve a clear understanding of their eating and/or exercise disorder and its effect on their life, as well as an individualized appreciation of what is necessary for their personal recovery.

The Program Manager facilitates the execution of all program operations in accordance with the Monte Nido philosophy and mission. The Program Manager oversees the administrative end of the daily functioning of the facility and helps ensure that the clinical team can best carry out their duties while conforming to state and other regulatory standards. Daily, this role reports to the Clinical Director and supports the Clinical Director through admissions and client chart oversight. The Program Manager supervises and facilitates facility-wide quality improvement and risk management in conjunction with and as directed by the Compliance Director.

We are seeking a Program Manager to join the Monte Nido team.

Schedule: Monday-Friday with on-call responsibilities

Pay: $66,300-$75,000/yr depending on experience

Benefits

• Competitive compensation
• Medical, dental, and vision insurance coverage (Benefits At a Glance)
• Retirement
• Company-paid life insurance, AD&D, and short-term disability
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid time off
• Professional development
• And many more!

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities

• Gather data, organize data, schedule, and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA.
• Serve as facility point-person for all compliance, licensing, and facility-related issues.
• Work with the Compliance Director in maintaining program compliance with State licensing bodies, Joint Commission, and/or other regulating and accreditation organizations for all relevant areas of responsibility.
• Ensure facility-wide inspections are up to date, ensuring facilities comply with building and safety codes, and are always well-maintained.
• Ensure stored client personal belongings are accounted for and update logs as needed.
• Participate in other areas of organization-wide compliance activities, depending on time available, organizational needs, and as requested.
• Be responsible for Emergency Management and Environment of Care, including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff on Emergency Management Plans.
• Update the Emergency Management binder with all admissions and discharges.
• Assist with the scheduling needs of the facility in cooperation with the clinical director, as needed.
• In an emergency or declared state of emergency, may be required to stay on-site as part of the emergency team until the emergency has ended.
• Complete all Quarterly Meeting Minutes and submit them in a timely manner to Compliance.
• Coordinate with the property manager and provide a list of required needs.
• Maintain appropriate salt and bleach within the water filtration system as required.
• Manage facility vehicle, maintenance, and logs.

Administrative Responsibilities

• Facilitate communication with clients and families.
• Record daily attendance and census into Salesforce by 9 am local time and coordinate with Billing on all authorizations.
• Establish, maintain, and distribute all policies and procedures in conjunction with the Compliance Director.
• Manage Incident Reports and associated documentation in conjunction with the Clinical Director.
• Familiarize with all client files and pertinent information required at all times.
• Assist in chart management to ensure charts contain all required completed documents with signatures included, including admissions and discharge audits, and closing charts.
• Attend and participate in all required staff meetings and management meetings, and aid in the facilitation of those meetings where needed.
• Responsible for day‑of admissions, including creating client charts, coordinating with Admissions, ensuring client room is ready, inputting client data into computer systems, orienting client and family to program, and reviewing all consents with client, then inform the outreach team of the admission.
• Facilitate tours with potential clients, outpatient providers, and visiting professionals.
• Ensure all admission and discharge surveys are provided to the clients and completed.
• Support the milieu, support at the table, transportation, and provide any additional coverage, as required.
• Ensure discharge documents are completed and client leaves with all belongings.
• Supervise administrative office operations and purchasing of administrative and building supplies.
• Complete credit card reconciliation and upload receipts by the end of each month.
• Review all mail and send accounting and checks mailed to the program.
• Send invoices to accounting for payment for any contractors.
• Create all client binders and parent information packets.

Management Responsibilities

• Execute daily operations, including supervision of administrative services, personnel management, and interdepartmental coordination.
• Lead and performance manage Lead Recovery Coaches and Recovery Coaches.
• Maintain and implement a schedule of Lead Recovery Coaches and Recovery Coaches, including an on‑call schedule.
• On‑call responsibilities include taking emergency phone calls regarding the facility, as well as covering Recovery Coach shifts as needed.
• Assist in Joint Commission, OSHA, and State‑required training monthly and annually for all staff.
• Issue and track mandated monthly training logs/manuals for all staff, including off‑site per diem employees.
• Ensure all Monte Nido rules, policies, and guidelines are adhered to, including facility health and safety standards.
• Coordinate with supervisors and the Human Resources department to ensure staff are current with Joint Commission employee requirements.
• Assist in the completion of orientation and onboarding with new hires.
• Assist Human Resources staff in maintaining personnel files up to date.
• Complete timecards and payroll on a bi‑weekly basis for all staff.
• Position requires availability for On‑Call when necessary and pick up voids/call‑offs.

Overall Duties

• Exercise maturity of judgment, while maintaining strict confidentiality standards, and professionalism in interaction with staff and clients at all times.
• Maintain the values and philosophy of the mission statement of Monte Nido.
• Adhere to and follow Monte Nido policies and procedures.
• Provide additional program support as needed and appropriate.
• Perform other tasks as assigned.

Qualifications

• Bachelor's Degree
• Experience in a supervisory/leadership role working in a day treatment, residential, or hospital setting.
• CPR certification required, or within 90 days of hire.