Program Manager

McGard, Inc.; Town of Orchard Park (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company holidays

401k match

Profit sharing

Flexible schedule

On-site trail

Job summary

McGard LLC in Orchard Park, NY, is seeking a Program Manager to lead the Japan/Asia market strategy from our headquarters. You will coordinate with the Japan sales office, support OEM customers, and manage pricing and quotations while aligning with engineering and production.

The role requires 1–3 years in customer service with sales support experience, a Bachelor’s degree, and willingness to travel internationally. 1st shift, salaried position with competitive annual pay.

Qualifications

• Ability to communicate effectively in English, both written and orally.
• Must be detail-oriented, organized, and able to handle multiple tasks.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• 1-3 years in customer service and 1 year in sales support/sales.
• Able to analyze product and market trends.
• Valid driver's license; passport required for international travel.

Responsibilities

• Plan, manage, and expand McGard’s business within Japan/Asian market.
• Support Japan office and sales team; manage customer relationships.
• Forecast support for the Japan sales team and OEM customers.
• Coordinate admin needs for the Japan sales office and customers.
• Travel to Japan office approx. twice yearly to support operations.
• Develop new customers and opportunities; analyze territory potential.
• Prepare cost quotations and communicate pricing guidelines.
• Collaborate with Engineering and Production on costs and part numbers.
• Review budgets and sales reports with management.
• Assist in coordination of trade show activities and events.

Skills

English communication

Microsoft Office

Customer service

Sales support

Travel ability

Education

Bachelor's Degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager

Orchard Park, NY, US

14 days ago Requisition ID: 1732

Salary Range: $90,000.00 To $110,000.00 Annually

McGard LLC

Program Manager

1 st Shift, 8:00AM – 4:30PM, Monday – Friday

Salaried, $90,000 - $110,000 Annually DOE

McGard, a leading company in the automotive industry, is seeking a highly talented and motivated ProgramManagerto manage and collaborate with our Japan office from our own Orchard Park headquarters.

ABOUT MCGARD:

McGard has been a trusted name in the automotive industry for over 60 years. We specialize in manufacturing high-quality, precision-engineered automotive security products and components. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a global leader in our field.

RESPONSIBILITY:

Plan, manage, and expand McGard’s business within the assigned Japan/ Asian market working directly with our Japan office. Support McGard Japan’s office and sales team and key customer relationships and identify opportunities for continued business growth. Monitor monthly sales performance and inventory levels to support effective planning and office management. Coordinate various departmental administrative needs and support the operational requirements of the Japan sales office and its customers. Forecast support for the Japan sales team and their OEM customers (Toyota, Honda, Nissan, Subaru, etc.)

JOB DUTIES:

• Establish annual sales goals with Japan sales team and maintain accountability for achieving them.
• Work directly with the Japan sales office including sales calls on OE accounts in the Japan/ Asian market.
• Provide technical support to Japan sales office Customer Service personnel.
• Must be available to work evenings and weekends as business needs require.
• Travel to the Japan sales office as needed, approximately twice per year, to support operations, strengthen cross-functional collaboration, and address business requirements.
• Travel to OEMs, dealers, or other areas as required to address product questions, obtain vehicle brochures, and evaluate vehicle options. This also includes physical verification of McGard products on vehicles, as needed.
• Support the Engineering Department and/or customers with various product- and application-related testing as needed.
• Develop and deliver cost quotations while communicating established pricing guidelines to the Japan sales office.
• Collaborate with Engineering and Production to compute product costs for new part numbers. Communicate this information to Vice Presidents and other stakeholders while maintaining pricing parity across markets when possible.
• Continuously review product activity within the AOR, with particular attention to field/customer concerns and opportunities for product improvement.
• Identify potential new products for established markets, as well as new markets for established products.
• Work with the Japan sales office to develop new customers, expand sales, and create new part numbers with the Engineering Department. Analyze territory potential and establish goals for the Japan sales office and aftermarket territories.
• Regularly review budgets, compensation charges, and sales and financial reports with McGard management and the assigned Japan Sales Office Manager. Recommend appropriate actions and adjustments as needed.
• Review monthly Japan sales office orders and inventory while overseeing HQ Sales Associates supporting Production Control activities.
• Assist in the coordination of automotive trade show activities, including show space contracts, electrical needs, labor needs, hotel reservations, badges, booth shipping and assembly, and all necessary display materials and literature.
• Work with all accounts when in the office or as needed. Submit call reports when traveling and/or calling on OE accounts with Japan sales office staff.
• Represent the Company at customer functions, including open houses, manager meetings, training seminars, store openings, and car shows.
• Analyze market trends and identify changes affecting existing or new products that may increase or decrease volume, and advise Production accordingly.
• Maintain current knowledge of competitive products.
• This job description in no way states or even implies that these are the only duties to be performed by this employee. Other duties may be assigned.

EDUCATION / SKILL REQUIREMENTS:

• Ability to communicate effectively in English, both written and orally.
• Bachelor’s Degree (required).
• Must be detail-oriented, organized, and be able to handle multiple tasks.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook email).
• One to three (1-3) years’ experience in any type of Customer Service oriented work, in addition to minimum one (1) years’ sales support/sales experience.
• Must be able to analyze product and market trends.
• Possess a valid driver’s license without restrictions.
• Passport is required for the ability to travel internationally 2-3 times annually. Must be available and able to travel by planes, trains, and automobiles.

BENEFITS:

• Comprehensive benefits package, including 10 company paid holidays, paid time off (PTO), and 401k plus match.
• Discretionary, annual profit sharing.
• Exciting and challenging projects in a collaborative work environment.
• Flexible working schedule including “9-80’s” and flex time.
• On-site walking trail and convenience cafeteria.
• A supportive and inclusive company culture that values employee well-being and work-life balance.

If you are an ambitious and driven individual who thrives on innovation and enjoys working in a team environment, then this is the perfect opportunity for you! Join McGard and be part of a company that is revolutionizing the automotive security industry.

" We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."