Program Manager

Children's National Medical Center; Silver Spring (MD); On-site; USD 131,000 - 218,000; Full time

Job summary

Children's National Medical Center in Silver Spring, MD, seeks a Program Manager, Digital Health to lead a portfolio of pediatric digital health initiatives from initiation to rollout.

You will coordinate multiple workstreams, align clinical, technical, and vendor teams, drive go-live adoption, and mentor junior managers in a fast-paced IS environment.

A Bachelor's degree and healthcare IT PM experience with vendor management are required, with a strong focus on patient- and provider-facing tools.

Qualifications

• Bachelor's degree required in a related field.
• PM experience in healthcare IT.
• Vendor management experience.
• Experience managing tools or projects serving internal and external (patient- or provider-facing) audiences.

Responsibilities

• Lead end-to-end management of complex programs, including defining scope, goals, deliverables, resources, and budget.
• Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.
• Act as the primary point of contact for program stakeholders, providing regular updates on program status, risks, and mitigations.
• Collaborate with cross-functional teams to identify requirements, allocate resources, and manage dependencies between projects and initiatives.
• Implement best practices and methodologies for program management, ensuring consistent and efficient execution across the IS department.
• Identify potential risks and issues within the program and develop strategies to address and mitigate them.
• Provide mentorship and guidance to junior project/program managers, fostering their growth and development.
• Monitor and report program metrics and KPIs, providing insights and recommendations to senior leadership.
• Support the evaluation and selection of external vendors, partners, and contractors when necessary.
• Collaborate with the IS leadership team to align program strategies with the overall IS roadmap and business objectives.

Skills

Stakeholder coordination

Project management

Agile/Waterfall

Communication

Issue tracking

EHR familiarity

Patient-facing platforms

Digital accessibility

Education

Bachelor's degree

Job description

Kids Are Our Everything.

Department

10014 Clinical Informatics

Pay Range

$131,060.80 - $218,441.60The Program Manager, Digital Health leads a portfolio of digital health projects from initiation through completion. This role coordinates multiple concurrent, interconnected workstreams that touch patients, families, internal providers, and referring providers, ensuring each is delivered on time and works well together, while partnering closely with clinical, technical, and vendor teams to support pediatric care.

Role Overview

The Program Manager, Digital Health leads a portfolio of digital health projects from initiation through completion. This role coordinates multiple concurrent, interconnected workstreams that touch patients, families, internal providers, and referring providers, ensuring each is delivered on time and works well together, while partnering closely with clinical, technical, and vendor teams to support pediatric care.

• Multi-Project Planning & Execution: Define scope, timeline, milestones, and budget for each project within a related set of digital health initiatives, sequencing and coordinating dependencies between them.
• Cross-Functional Task Coordination: Coordinate work across teams, ensuring consistency and shared standards
• Patient & Family Engagement: Gather input and feedback from patients and families on tools that affect their care experience and ensure usability and accessibility needs are addressed before rollout.
• Internal Provider Coordination: Work with internal clinicians and care teams to align digital tools with clinical workflows, gather workflow requirements, and support adoption.
• Referring Provider Coordination: Partner with referring provider networks and their staff to ensure external-facing tools integrate smoothly with their existing processes.
• Vendor Coordination: Manage relationships with vendors supporting these tools - tracking deliverables, implementation timelines, and issue resolution across each project.
• Team Collaboration: Lead team collaboration initiatives, manage cross-functional teams, and foster a collaborative, mission-driven environment
• Stakeholder Communication: Provide consolidated status updates to a wide stakeholder group - patients/families, internal providers, referring providers, and operational leadership - tailoring communication to each audience.
• Risk & Issue Tracking: Maintain risk and issue logs across all active projects, watching for dependencies or conflicts between them and across stakeholder groups.
• Go-Live & Adoption Support: Coordinate phased training and rollout support for internal staff, referring provider offices, and patients/families as each project reaches deployment.
• Innovation & Transformation: Drive high-impact initiatives to support digital transformation
• Education: Bachelor's degree required.
• Experience: Project management experience in healthcare IT, with experience managing tools or projects that serve both internal and external (patient- or provider-facing) audiences; vendor management experience.
• Skills: Strong multi-stakeholder coordination across clinical, patient/family, and referring provider groups; task and timeline management (Agile/Waterfall); clear communication tailored to varied audiences; issue tracking; working familiarity with EHR systems and patient-facing platforms; digital and content accessibility

Functional Accountabilities

Job Duties

• Lead the end-to-end management of complex programs, including defining program scope, goals, deliverables, resources, and budget.
• Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.
• Act as the primary point of contact for program stakeholders, providing regular updates on program status, risks, and mitigations.
• Collaborate with cross-functional teams to identify requirements, allocate resources, and manage dependencies between projects and initiatives.
• Implement best practices and methodologies for program management, ensuring consistent and efficient execution across the IS department.
• Identify potential risks and issues within the program and develop strategies to address and mitigate them.
• Provide mentorship and guidance to junior project/program managers, fostering their growth and development.
• Monitor and report program metrics and KPIs, providing insights and recommendations to senior leadership.
• Support the evaluation and selection of external vendors, partners, and contractors when necessary.
• Collaborate with the IS leadership team to align program strategies with the overall IS roadmap and business objectives.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.