Program Manager

TeemaGroup; Phoenix (AZ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A staffing and consulting agency is seeking a Program Manager in Phoenix, AZ to supervise the Occupational Employment and Wage Statistics (OEWS) program. The role includes managing staff, overseeing data collection, and ensuring quality assurance. The ideal candidate will have experience in program supervision and data analysis. This position is hybrid with regular training on-site and involves some travel. The initial contract is expected to last until 6/30, with a possibility of extension.

Qualifications

• Experience supervising teams and managing program performance metrics.
• Knowledge in data collection and reporting processes.
• Strong troubleshooting and quality assurance skills.

Responsibilities

• Supervise, coach, and mentor staff in the OEWS Program.
• Conduct quality assurance processes and data review.
• Handle training and facilitate communication among team members.

Skills

Supervision

Data analysis

Communication

Job description

Job Summary

Program Manager – TeemaGroup

Contract – Full‑time

Hybrid | Phoenix, AZ, United States

Hybrid Schedule – Expect to be in office most days for training early on, the transition to a traditional Hybrid position.

Length – Contract expected to last until 6/30. Goal is for an extension/conversion to FTE.

Job Description

Under the direct supervision of the Labor Market Information (LIM) Director, performs a variety of duties both independently and as a supervisor of the team to conduct the Occupational Employment and Wage Statistics (OEWS) survey program and support OEWS staff including the supervision of all team members, data preparation, collection, editing, and reporting requirements as defined in the Bureau of Labor Statistics Cooperative Agreement.

OEWS Supervision

The supervisor will monitor OEWS program performance metrics, nurture incumbent and new staff in continuous process improvements, assign survey workloads, and support line‑level work by assisting with data collection, entry, and review. The position is responsible for coordinating and communicating with the regional office on matters related to the OEWS Work Statements found in the BLS Cooperative Agreement. This role will use the Arizona Management System to maintain and improve the performance of the staff.

Address Refinement Process

The OEWS supervisor will take lead in the address refinement process for each OEWS sample survey and delegate as necessary. This requires a thorough analysis of each sample unit assigned for completeness and accuracy of the contact information, solvency of unit and industry classification.

Non Response Follow‑up

Alongside the OEWS team, the supervisor will partake in the non‑response follow‑up process. This process involves contacting all non‑response units assigned to solicit their voluntary assistance in completing the survey. The non‑response contact may involve utilizing the telephone, fax, email, or making on‑site personal visits. Each team member is required to achieve a response rate deliverable of 75% in units or 65% in employment.

Quality Assurance Process

Upon the closing of each OEWS panel, a quality assurance process is conducted to uncover possible errors in the reported data. The supervisor will be the primary person conducting survey review for the OEWS unit and will assign corrections as necessary. Further, the supervisor will be responsible for the review of all OEWS compare files and regional/national office questions and associated edits. This process allows the supervisor the opportunity to evaluate the summary information at the industry and area stratum.

Estimation Review

The OEWS supervisor will review all preliminary and final OEWS estimates and provide any corrections or suppressions to the regional and national office in accordance with the required estimation schedules. Further, the supervisor will work with the OEO Economic Analysis team with any specific schedule or estimate inquiries.

Training and Travel

This position requires regular training at the site and some infrequent travel to locations out of state.

Major Responsibilities / Essential Functions

• Supervise, coach, and mentor subordinate all staff in the OEWS Program.
• Manage the day to day report tracking, incoming schedule distribution, MSA team call/schedule focus, weekly QA edit focus, data imports, and interim/final reporting edits and file assignments.
• Recruit new team employees on an as needed basis.