Program Manager

Genius Sports; New York (NY); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Benefits plan

Hybrid work model

Job summary

Genius Sports is seeking a Delivery Lead to own the customer delivery journey from implementation and go-live through stable, ongoing operations. You will lead delivery for assigned customers, coordinating with Commercial, Product, Engineering and Operations teams to ensure health and readiness for each season.

The role requires 5+ years in complex customer delivery, strong stakeholder management and experience with cross-functional initiatives in a fast-paced environment.

Qualifications

• 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment.
• Experience leading several customer projects and cross-functional initiatives at the same time.
• Strong stakeholder management skills, including with senior executives
• Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies
• Excellent communication, organization and problem-solving skills
• Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and experience working with global teams in a fast-paced environment

Responsibilities

• Lead customer implementations from kickoff through go-live, stabilization and handover to ongoing operations
• Build and maintain project plans, timelines, budgets and milestones
• Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners
• Act as the main point of contact for delivery for your assigned customers
• Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed
• Plan and run seasonal readiness, including testing, training and venue preparation
• Manage risks, dependencies and change requests, and share lessons learned to improve how we deliver

Skills

Project management

Stakeholder management

Cross-functional collaboration

Communication

Global teams experience

Education

Bachelor's degree

Tools

Jira

Confluence

Smartsheet

Microsoft Project

Job description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

The Role

You will own the customer delivery journey, from implementation and go-live through to stable, ongoing operations. You will be the delivery lead for your assigned customers, working with Commercial, Product, Engineering and Operations teams to keep every solution healthy and ready for each new season.

Key responsibilities

• Lead customer implementations from kickoff through go-live, stabilization and handover to ongoing operations
• Build and maintain project plans, timelines, budgets and milestones
• Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners
• Act as the main point of contact for delivery for your assigned customers
• Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed
• Plan and run seasonal readiness, including testing, training and venue preparation
• Manage risks, dependencies and change requests, and share lessons learned to improve how we deliver

What you’ll bring

• Bachelor’s degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience
• 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment
• Experience leading several customer projects and cross-functional initiatives at the same time
• Strong stakeholder management skills, including with senior executives
• Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies
• Excellent communication, organization and problem-solving skills
• Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and experience working with global teams in a fast-paced environment

It’ll be a bonus if you know

• Sports technology, broadcast technology, SaaS, media or enterprise software
• Project management certification (PMP, PRINCE2, Agile or equivalent)

This role offers an annualized salary of up to $120,000 USD and includes eligibility for Genius Sports Group’s benefits plan.

We enjoy an office-first culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.