Program Manager

Cardinal Health; Madison (WI); Teletrabalho; USD 123 000 - 159 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account

Resumo da oferta

Cardinal Health is seeking a Clinical Operations Manager to lead and develop a high-performing team, delivering strategic program management for oncology-focused clients. The role requires deep client engagement, cross-functional coordination, and proactive business insights to optimize profitability and care outcomes.

You will manage reporting, analytics, and liaison activities with sponsors and stakeholders, ensuring successful implementation and ongoing program performance while traveling as

Qualificações

• 8-12 years of direct leadership experience.
• 4-5 years of oncology or related field experience.
• Bachelor’s degree or equivalent work experience preferred.
• Demonstrated project management experience preferred.
• Understanding of P&L statements.
• Intermediate to advanced experience with Microsoft Office (Word, PowerPoint, Excel).
• Ability to travel ~25% of the time.

Responsabilidades

• Lead by example and develop team members for greater responsibility.
• Maintain knowledge of client-facing trends and provide updates to leadership.
• Provide insights and analysis to clients as subject matter experts.
• Grow program margin through performance, patient support, and implementation of offerings.
• Own client relationships and serve as escalation point for services and issues.
• Create and provide professional client-facing reporting and analytics.
• Engage with clients, sponsors and stakeholders to meet business needs and post-implementation reviews.
• Develop knowledge of invoicing, payment terms, collections and history to assist Accounts Receivable.
• Analyze processes and recommend efficiency improvements while maintaining quality of care.
• Urgently resolve issues impacting productivity or quality.
• Build knowledge of each client’s business and objectives.

Conhecimentos

Leadership

Project management

Accountability

P&L understanding

Formação académica

Bachelor’s degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

US-Nationwide-FIELD

Full time

What Clinical Operations Management contributes to Cardinal Health

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.

What is expected of you for success in your role:

• Demonstrate advanced knowledge of Cardinal Health and client landscape, including but not limited to the following: key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health offerings match with a client’s unique business needs.

• Coach, teach, and mentor direct reports in order to maximize efficiency, effectiveness, and productivity while developing others for positions of greater responsibility in the future.

• Interact with clients to provide resolution to inquiries and updates on program performance.

• Deliver broad-based portfolio of solutions that meet Cardinal Health and customer goals.

• Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance; includes account on-boarding, implementation, and post-launch expertise.

• Influence account profitability.

• Basic understanding of information technology as it relates to client and program technical support.

• Build and maintain high-level, long‑term trusted advisor relationships.

• Lead and deliver professional program status to clients and Sonexus senior leadership in accordance with agreed upon cadence; includes Quarterly Business Reviews, Monthly Program Reviews, and Client Health Reports

Responsibilities

• Lead by example and develop team members for positions of greater responsibility in the future.

• Maintain working knowledge of client-facing and industry trends as well as providing updates to program and team leadership.

• Provide insight and analysis to clients in order to demonstrate subject matter expertise.

• Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.

• Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues.

• Ability to create, modify and provide professional client-facing reporting and analytics.

• Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met; assist in the post-implementation analysis to ensure requirements are fulfilled.

• Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable.

• Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care.

• Urgently resolve, elevate and own issues negatively impacting productivity or quality.

• Build a knowledge base of each client's business, organization and objectives

Qualifications

• 8-12 years of experience in direct leadership, preferred

• 4-5 years of experience directly in oncology or related fields

• Bachelor’s degree in related field, or equivalent work experience, preferred

• Demonstrated project management experience preferred.

• Understanding of P&L statements.

• Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.

• Proven ability to hold self and others accountable in pursuit of providing world‑class support.

• Ability to travel 25% of time.

What is expected of you and others at this level for functional success:

• Apply knowledge of the client's business to develop optimal solutions.

• Accountability of self and others.

• Proactively demonstrate subject matter expertise and provide clients with the clearly defined value of partnering with Cardinal Health.

• Build and sustain relationships founded on trust with internal and external partners while ensuring customer satisfaction and loyalty.

• Identify and qualify opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc.…) with existing client and develop plans for introducing new solutions through collaborative relationships.

TRAINING AND WORK SCHEDULES:

• Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

• This position is full‑time (40 hours/week).

• Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS:

• You will work remotely, full‑time. It will require a dedicated, quiet, private, distraction free environment with access to high‑speed internet.

• We will provide you with the computer, technology and equipment needed to successfully perform your job.

• You will be responsible for providing high‑speed internet.

• Internet requirements include the following:

• Maintain a secure, high‑speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)

• Ping Rate Maximum of 30ms (milliseconds)

• Hardwired to the router

• Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range: $123,400-$158,670

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well‑being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short‑and long‑term disability coverage

• Work‑Life resources

• Paid parental leave

• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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