Program Manager

Community Resources for Justice; Gardner (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Community Resources for Justice in Gardner, MA seeks a Program Manager to supervise delivery of high-quality residential services and to lead a team in coordinating daily activities for individuals with DD/ID. The role emphasizes PBIS practices, regulatory compliance, and strong collaboration with families and stakeholders.

The Program Manager will oversee staff performance, ensure documentation in EMR/HCSIS, manage program funds, and coordinate community integration activities, while

Qualifications

• Bachelor's degree preferred.
• Two years of management experience in Human Services preferred.
• Three years of experience with DD or ID populations, management experience preferred.

Responsibilities

• Coordinate and supervise daily residential and program activities including supervision of staff and maintenance of residence.
• Ensure high-quality services delivered within a team management approach.
• Represent CRJ/CS in meetings with funders, families, guardians and regulatory committees.
• Hire, train, supervise and manage the performance of program operations staff.

Skills

Staff supervision

Leadership

Communication skills

Project management

Budget management

Education

Bachelor's Degree

Tools

Outlook

PowerPoint

Excel

HCSIS

Electronic Medical Records

Job description

Supervise the delivery of high-quality residential services to the individuals receiving support from Community Strategies in Gardner, MA .Support a culture that develops superior agency wide operations through a leadership role in Community Strategies.

Functional Responsibilities

• Coordinates and supervises daily residential and program activities including supervision of staff, maintenance of residence, and teaching personal care of the consumers.
• Ensure high-quality residential services to all individuals delivered within a team management approach
• Able to apply all the basic tenants of Positive Behavioral Supports (PBS) in work with individuals and staff
• Represent CRJ/CS in meetings with stakeholders, including funders, families, guardians, regulatory and review committees and agencies
• Hire, train, supervise and manage the performance of program operations staff with particular focus on each of the Residential Directors.
• Provide on-call support in the evening and on weekends for the group home(s) in conjunction with the Residential Director, Clinical Department and Nursing Department.
• Organizes and facilitates opportunities for community integration in leisure and vocational areas for all consumers as well as maintaining open communications with the consumers family, service coordinators and responsible outside Departments.
• Helps and supports individuals develop confidence and accountability to the rules of society and the structure of the program
• Ensures all the proper documentation of individual care in the HCSIS and Electronic Medical Records system as well as trains all staff on the proper handling of information.
• Manages program funds and supervises personal finances for each of the individuals.
• Implement Policies and Procedures in accordance with the regulations of the State of Massachusetts and consistent with CRJ agency practice
• Researches and utilizes all available means of therapy in relation to each client’s individual needs.
• Implement all behavior plans, ISP objectives, ADL's, and recreational activities.
• Ensure all performance reviews are conducted annually and provide on-going supervision to all staff.
• Insure that complete and appropriate individual records are maintained in accordance with the Department of Developmental Services and Community Resources for Justice Regulations and policies.
• Ensures duties and responsibilities are carried out in a supportive and professional manner and attends appropriate meetings.
• Performs other job-related projects and activities as requested or directed.

Addendum

Based on the specific needs of the individuals supported in the home, the Program Manager have additional responsibilities to meet those needs. The current designations in these specific locations are Stabilization , Behavioral and Medical . Additional responsibilities will be outlined by the Residential Director in accordance with the contract or service agreement for that specific location.

Qualifications

• Bachelor's Degree, preferred
• Two years of management experience in Human Services, preferred
• Three years of experience with DD or ID populations, management experience preferred
• Prior experience in residential treatment and/or community-based group homes, preferred

Core Competencies

• Customer Focus
• Communication Skills
• Problem Solving & Decision Making
• Initiative
• Process Improvement
• Building high performance
• Commitment to results
• Project management
• Workforce planning
• Collaborative problem solving
• Decision making
• Use of Outlook, PowerPoint and Excel - spreadsheets and graphing.
• Ability to use CRJ's Electronic Medical Record System and other reporting systems
• Ability to use HCSIS effectively
• Use of the internet and electronic devices to improve work performance

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