Program Manager

Eckerdhelpsgirls; Fort Wayne, Northern (IN, KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance (low-cost)

Paid time off

Holiday pay

Retirement plan with employer match

Flexible spending accounts

Disability insurance

Life insurance

PSLF eligible employer

PTO Exchange

Job summary

Eckerd Connects seeks a Workforce Development Program Manager to oversee delivery of high-quality programs in alignment with contract specifications. You will supervise staff, manage data entry, and coordinate community relations to strengthen job placements and outcomes.

Requirements include a high school diploma (bachelor's preferred), 3+ years leading staff, and a valid driver's license; occasional travel is expected. Benefits include comprehensive health coverage and PSLF-eligible employer.

Qualifications

• Strong interpersonal communication and collaboration abilities.
• Ability to plan, organize, and manage multiple tasks.
• Analytical approach to evaluating programs and outcomes.
• Clear verbal and written communication across teams.
• Willingness to travel as required for the role.

Responsibilities

• Support and monitor delivery of high-quality programs per contract specifications.
• Supervise Workforce Development activities at assigned sites for integrity and compliance.
• Interview, hire, train, and supervise staff; conduct performance evaluations.
• Maintain data in internal systems with accurate referrals, demographics, billing, attendance, and assessments.
• Engage with employers and community organizations to market and enrich the program.

Skills

Interpersonal communication

Planning skills

Analytical

Verbal and written communication

Travel readiness

Education

High School Diploma or equivalent

Bachelor's degree in Business Administration, Social Work, Human Services or related field

Job description

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. Join our Team as a Program Manager!

Make more than a Living, Make a Difference

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Salary Rate: $50,000 - $55,000

Duties & Responsibilities

• The Workforce Development Program Manager is responsible for supporting and monitoring the delivery of high-quality programs, in accordance with contract specifications.
• Supervise all Workforce Development contracted activities and services at assigned sites to ensure model integrity and contractual compliance.
• Interview, hire, train, and directly supervise staff at assigned program. Responsible for conducting performance evaluations for assigned staff, as well as other evaluation tools for measuring outcome performance.
• Maintain program/department entry into data systems through accurate and timely input of referrals, client and/or staff demographics, billing, attendance, event, and assessment data.
• Facilitate and coordinate/attend activities in the community relating to employment services. Connect with employers and community organizations on a frequent basis to market and enrich the program and the success of participants.
• Ensure regular contact with employers to monitor employment satisfaction and to suggest refinement of requirements to better prepare participants and meet employer hiring needs. In doing so, seeking to maintain a positive relationship with our partnered employers.
• Work with clients to develop assigned subsidized placements, accurately complete Worksite Agreements, and review policies and processes with participants and employers.
• Develop and/or strengthen relationships with local employers, colleges, military, and social service agencies leading to fulfillment of contractual objectives.
• Monitor and manage the entry of data collected on client and employer activity in internal and/or state systems. Maintain accurate participant records by performing filing and general clerical functions.
• Track and report placement activities and work with staff to identify job placement concerns based on these reports. Assist in proposing solutions to better serve both client and employer.
• Program marketing, minimum one event per quarter (Specialized Recruitments, job fair).
• Understanding of Labor Market Information, Demand Occupations, and trends in employment.
• Ability to travel as needed to perform duties of the job.

Qualifications

• High School Diploma or equivalent required. Bachelor’s Degree in Business Administration, Social Work, Human Services or related field preferred.
• 3+ years of relevant work experience hiring, training, and managing staff. Experience working with the targeted population preferred.
• Ability to assume responsibility without direct supervision; to exercise initiative, judgment, decision-making, and flexibility. Excellent interpersonal communication, detail-oriented, analytical approach, verbal and written communication, adaptability. Strong organizing and planning skills.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
• Must have appropriate and valid state driver’s license, be able to meet requirements for Eckerd’s Auto Insurance, and be able to drive for business purposes.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. If you need assistance or accommodation due to a disability, please contact [e-mail]. Relay Services Dial 711.

Know Your Rights: Workplace Discrimination is Illegal

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.

Location(s)

undefined

Drug-Free Workplace Policy

2026 Eckerd Connects Benefits Guide

Employer Privacy Policy

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. If you need assistance or accommodation, email [e-mail]. Relay Services Dial 711.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service