Program Manager

Global Medical Response; Douglas (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Global Medical Response's AirEvac LifeTeam is seeking a Program Manager to lead base operations, ensuring safe, patient-centered care and efficient service delivery. The PM provides leadership, problem solving, and process improvement consistent with SOPs and CAMTS standards.

The role emphasizes base budgeting, crew management, customer relations, and cross-functional coordination to support high-quality patient transport and business goals.

Qualifications

• Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
• One (1) year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.
• Excellent verbal and written communication skills
• Basic computer skills

Responsibilities

• Lead the base team and provide guidance for performance and operations.
• Oversee base operations, budgeting and Performa development.
• Direct reporting relationships with base clinical crew and participate in staff evaluations.
• Guide crew performance management and enforce disciplinary actions per policy.
• Ensure CAMTS and company standards compliance for all base crewmembers.
• Map and listen to customers, manage region contracts and marketing needs.
• Participate in annual base operating, patient transport and capital budgets.
• Represent the company at local meetings and coordinate leadership meetings.

Education

Bachelor's degree or equivalent knowledge and experience

Job description

More Information about this Job

The Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP’s and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.

ESSENTIAL FUNCTIONS/DUTIES

Leadership and Management

A. Base Leadership:

• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
• Responsible for the development of the annual base budget and Performa.
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).

B. Crew Management:

• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.

Customer Service

• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for "customer listening" to understand and gain insight to the customer experience, needs and wants.
• Manages customer relations to include in-region business development, communication and contract management.
• Oversees base marketing and public relation needs. Fiscal Management/Marketing
• Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.

Other

• Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
• Coordinates and manages the local leadership team meetings.

QUALIFICATIONS

Experience:

• Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is preferred.
• One (1) year management or supervisory experience.
• Ability to design, execute and measure an effective business and marketing plan.

Education:

• Bachelor's degree or equivalent knowledge and experience preferred.
• Excellent verbal and written communication skills
• Basic computer skills

Requirements

• Must live within 70 miles of base location
• Must be able to pass a drug test and background check in accordance with GMR policies.

Why Choose AirEvac LifeTeam?As a leader in air medical care, AirEvac is one ofGlobal Medical Response' s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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