Program Manager

Socket.dev; Del Rio (TX); On-site; USD 67,000 - 93,000; Full time

Benefits offered by this job

100% employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

The Texas Health and Human Services Commission in Del Rio is seeking a Program Manager to lead CCSE direct delivery activities, supervise staff, and ensure program targets are met.

This exempt, full-time role requires strong leadership and policy interpretation, with travel up to 30% and collaboration with community partners to improve service delivery and outcomes.

Qualifications

• Graduation from an accredited four-year college or university preferred.
• Minimum of 2 years managerial experience at a supervisor level or above in CCSE required.
• Excellent written communications as observed by detail and completeness of information provided on the state application.

Responsibilities

• Provides effective leadership to a team of CCSE direct delivery supervisors and staff.
• Manages regional program eligibility and enrollment activities to meet performance targets.
• Participates in workgroups, meetings and trainings including presentations to community partners and internal staff.
• Assists Community Care Services Eligibility Regional Director in administrative activities.
• Ensures timely and effective delivery of services to individuals.

Skills

Leadership

Program management

Staff development

Communication

Education

Bachelor's degree preferred

Tools

Microsoft SharePoint

Job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Manager
Job Title: Program Manager
Agency: Health & Human Services Comm
Department: CCSE Region 08 Eligibility Det
Posting Number: 6464
Closing Date: 10/02/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $5,098.66-$8,304.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 30%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: DEL RIO
Job Location Address: 173 WILDCAT DR
Other Locations: San Antonio
MOS Codes:
0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD MSSE,MSSR,OSS,WEPS

The Program Manager manages Community Care Services Eligibility (CCSE) direct delivery program activities.

• Provides effective leadership to a team of CCSE direct delivery supervisors and their staff as well as administrative support staff.
• Manages regional program eligibility and enrollment activities to ensure performance targets are met.
• Participates in workgroups, meetings and trainings to include presentations to community partners, internal staff, and others.
• Assists Community Care Services Eligibility Regional Director in administrative activities.
• Ensures timely and effective delivery of services to individuals.

Essential Job Functions

• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
• Prepares management reports and analyzes information to keep management informed.
• Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations.
• Provides appropriate interpretation of policies, procedures, rules, regulations, and standards to regional staff, state office staff, applicants, consumers, providers, vendors, the public, public officials, etc.
• Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries.
• Manages office operations and internal resources effectively.
• Develops and maintains effective working relationships with management, staff, community partners, other state agencies, federal agencies and others.
• Communicates on a complex level with community groups, stakeholders, and private agencies associated with programs and services to resolve problems, provide and exchange information, respond to inquiries, and improve program effectiveness and participants in group and/or community presentations.
• Supports the Regional Director by assisting in management and administrative operations.
• Participates in Disaster Relief activities to include volunteer scheduling and tracking as well as the development and maintenance of regional business continuity plans and procedures.
• Attends work on a regular and predictable schedule in accordance with agency leave policies, adheres to agency work rules and policies, and performs other duties as assigned.

Knowledge Skills Abilities

• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.
• Prepares management reports; analyzes information to keep management informed; and responds effectively to issues.
• Coordinates and monitors service delivery to ensure effective and efficient program operations.
• Knows and interprets policies, procedures, rules, regulations, or standards to others (for example: staff, applicants, individuals, providers, the public, vendors, and public officials).
• Working knowledge of HHSC eligibility systems such as Microsoft SharePoint and the ability to establish and maintain effective monitoring systems.
• Develops and maintains working relationships with others (for example: agency staff or representatives of community resources, other state agencies, federal agencies, or the public).
• Collects, organizes, analyzes, and prepares materials in response to requests for information and reports.
• Manages office operations and internal resources effectively.
• Develops and maintains community resources and public relations, which includes representing HHSC on committees and work groups and consulting with public and private agencies to identify and resolve problems and discuss program effectiveness.
• Responds to and coordinates the resolution of Legislative and individual inquiries and complaints.
• Skill in the development and maintenance of business continuity plans and procedures.

Registration or Licensure Requirements

• Must have current valid driver's license.

Initial Selection Criteria

• Graduation from an accredited four-year college or university preferred.
• Minimum of 2 years’ managerial experience at a supervisor level or above in CCSE required.
• Excellent written communications as observed by detail and completeness of information provided on the state application.

Additional Information

• Must be willing to attend training and/or meetings which may require overnight stay.
• Must be willing to travel up to 30% of the time.
• Must be willing to work overtime as needed.

Other Location

1067 Bandera Rd, San Antonio, TX 78228

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Active Duty, Military, Reservists, Guardsmen, and Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form