Program Management Support Specialist

Carrier Global Corporation; Town of Florida (NY); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Job summary

Carrier Global Corporation seeks a Program Management Support Specialist to drive adoption of the Cora tool and coordinate with North America Commercial Service post-sales projects. The role centers on CRM maintenance, order processing, and cross-functional collaboration to ensure timely deliveries and strong customer communication.

Required at least an Associate’s degree with 3+ years in software support, ERP systems, or change management.

Qualifications

• Associate’s degree.
• 3+ years’ experience supporting software implementations or user adoption programs or change management.
• 3+ years of experience with ERP systems or field service management software such as SAP, Salesforce, Cora or similar project management tools.
• Proven track record of working with end-users to drive the adoption of new software and improving user workflows.
• Preference preferably in an aftermarket, field service, or manufacturing environment.
• Proficiency with CRM systems (e.g., Salesforce), and MS Office Suite.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Experience with ERP systems or field service management software.

Responsibilities

• Develop and execute growth plans in a defined geographic region to achieve annual sales growth targets.
• Customer Relationship Management & ERP database maintenance
• Coordinate with Sales and customer to enter appropriate account information
• Order Support
• Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
• Phone support – field inbound calls regarding customer inquiries and orders
• Quote Management
• Customer & Product Support
• Troubleshoot logistics, product and procedural issues
• Act as a customer advocate to ensure timely delivery and engage in customer complaint process
• Actively participate with Client Services team to establish processes and improve efficiency
• Add value to internal and external customers
• Support clients program/project compliance
• Lead qualification and follow up with Sales
• Return Materials Authorization for post-sale services
• Complete projects with little supervision and/or direction
• Other tasks as assigned

Skills

Experience in software implementations

Strong communication skills

Education

Associate’s degree

Tools

Salesforce

SAP

Cora

MS Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

We are seeking a Program Management Support Specialist to act as the focal point for the Cora Project Management tool. The primary goal of this role is to ensure high understanding, rapid adoption, and effective utilization of the Cora Program Management tool within the North America Commercial Service aftermarket project.

Key Responsibilities

• Develop and execute growth plans in a defined geographic region to achieve annual sales growth targets.


• Customer Relationship Management & ERP database maintenance


• Coordinate with Sales and customer to enter appropriate account information


• Order Support


• Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments


• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication


• Phone support – field inbound calls regarding customer inquiries and orders


• Quote Management


• Customer & Product Support


• Troubleshoot logistics, product and procedural issues


• Act as a customer advocate to ensure timely delivery and engage in customer complaint process


• Actively participate with Client Services team to establish processes and improve efficiency


• Add value to internal and external customers


• Support clients program/project compliance


• Lead qualification and follow up with Sales


• Return Materials Authorization for post-sale services


• Complete projects with little supervision and/or direction


• Other tasks as assigned

Required Qualifications

• Associate’s degree.


• 3+ years’ experience supporting software implementations or user adoption programs or change management.


• 3+ years of experience with ERP systems or field service management software such as SAP, Salesforce, Cora or similar project management tools.

Preferred Qualifications

• Proven track record of working with end-users to drive the adoption of new software and improving user workflows.


• Preference preferably in an aftermarket, field service, or manufacturing environment.


• Associate’s or Bachelor’s degree in IT, Computer Science, or a business-related field.


• 5+ years of experience in software support, application support, or a similar role, preferably in an aftermarket, field service, or manufacturing environment.


• Proven track record of working with end-users to drive the adoption of new software and improving user workflows.


• Proficiency with CRM systems (e.g., Salesforce), and MS Office Suite.


• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.


• Experience with ERP systems or field service management software.


• Patient & Service-Oriented:Focused on delivering an excellent user experience to technical staff.


• Collaborative:Skilled at working across teams.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives


• Retirement Benefits


• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation


• Disability: Short-term and long-term disability


• Life Insurance and Accidental Death and Dismemberment


• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account


• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 2 September 2026

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.