Program Management Office Manager

Total Quality Logistics; Cincinnati (OH); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Hybrid work environment

40 hours remote per month

Education reimbursement

Access to emerging technologies

Best Places to Work in IT recognition

Job summary

Total Quality Logistics is seeking an experienced PMO Manager to drive a portfolio of IT programs, including M&A integrations and enterprise initiatives. You will partner with Product and Technology leaders to ensure programs deliver desired business outcomes and align with strategy.

You will lead a team of program managers, advancing governance, capacity planning, and AI-enabled reporting to leadership. This role supports a hybrid work model and ongoing professional development.

Qualifications

• Proven IT program management and people leadership experience.
• Experience with cross-functional IT programs and PMO functions.
• M&A integration experience is a plus.
• Certifications like PMP or Agile are preferred.

Responsibilities

• Monitor and manage a portfolio of cross‑functional IT programs, ensuring on-time, on-budget delivery.
• Partner with Product and Technology leaders to align programs with business outcomes.
• Provide visibility into capacity across teams and surface planning constraints.
• Establish intake, tiering, and governance practices for consistent delivery.
• Identify, assess, and mitigate program risks to minimize impact.
• Leverage AI tools to deliver transparent portfolio insights to leadership.
• Facilitate clear communication with stakeholders about status and performance.
• Continuously improve program management processes and data quality.
• Lead, coach, and upskill the program management team.

Skills

IT program management

People leadership

Cross-functional collaboration

AI-enabled reporting

Education

Bachelor's degree in business/management

Advanced degree preferred

Tools

PMO tools

Portfolio management software

AI analytics tools

Job description

About the role:

Driving strategic initiatives and delivering exceptional results, the PMO Manager oversees a portfolio of IT programs — from M&A integrations and enterprise platform rollouts to cross‑functional product, infrastructure, data, and security initiatives, as well as internal initiatives that improve and standardize how Technology plans and delivers work — ensuring alignment with organizational goals and efficient execution. This role involves leading a talented team of Program Managers, shaping portfolio strategy and governance, and advancing an AI‑enabled approach to program and portfolio management. You'll partner closely with a fellow PMO Manager to lead the PMO as one team, sharing standards, priorities, and the assignment of work across Program Managers.

What's in it for you:

• Competitive compensation, benefits package and perks


• Advancement opportunities with aggressive and structured career paths


• TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month


• Access to the latest emerging technologies


• Reimbursement for continuous education and technical training


• We win wherever we go - Voted a 2019-2024 Computerworld Best Places to Work in IT

What you'll be doing:

• Monitor and manage a portfolio of complex, cross‑functional IT programs, including M&A integrations, ensuring they are delivered on time, within scope, and on budget.


• Partner with Product and Technology leaders to maintain a clear view of in‑flight and planned work, aligning programs to business outcomes and supporting prioritization decisions.


• Provide visibility into how capacity is committed across teams, balancing workload and surfacing constraints and dependencies to inform planning.


• Establish and monitor right‑sized intake, tiering, and governance practices that reinforce department standards and drive consistency and accountability in delivery.


• Identify, assess, and mitigate program risks to minimize impact on program outcomes.


• Leverage the PMO's system of record and AI tools to deliver transparent, accurate, and timely portfolio insights to IT and business leadership.


• Facilitate clear and consistent communication with program stakeholders, providing regular updates on program status and performance.


• Continuously evaluate and improve program management processes, tools, and data quality to enhance efficiency and effectiveness.


• Lead, coach, and upskill the program management team, fostering a culture of ownership, collaboration, and excellence.

What you need:

• Proven experience in IT program management and people leadership, with a track record of successfully managing complex, cross‑functional programs and leading PMO functions; M&A integration experience a plus.


• PMP (Project Management Professional), Agile certifications (e.g., Certified ScrumMaster, PMI-ACP), or similar certifications preferred.


• Bachelor's degree in business, management, or a related field; advanced degree preferred.


• In-depth understanding of program and portfolio management methodologies, governance, and capacity planning, including project portfolio management tools; experience applying AI to reporting and decision‑making a plus.


• Strong leadership, communication, influencing, coaching, and organizational skills. Adept at defining and implementing new processes, driving their adoption, and using data to inform decisions.


• Self‑driven owner who works independently and is comfortable navigating ambiguity. Thrives in a fast‑paced environment and motivated to solve challenging problems.

Where you'll be:

4289 Ivy Pointe Blvd. Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.