Program Lead, ISV & Marketplace Partnerships

Rozgoo; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

OpenAI is seeking an experienced Partnerships leader to design and operate the end-to-end ISV and marketplace partner program. You will balance governance with a frictionless partner experience, coordinating across product, engineering, GTM, marketing, legal, finance, security, and support to drive measurable outcomes.

You will establish program policies, create enablement playbooks, and develop dashboards to monitor recruitment, activation, solution quality, adoption, revenue impact, and

Qualifications

• 8+ years of experience in partner programs, marketplaces, or ecosystem operations.
• Proven ability to build or scale partner, ISV, or marketplace programs.
• Strong cross-functional execution across product, engineering, GTM, marketing, legal, and operations.

Responsibilities

• Design and run end-to-end ISV and marketplace partner program.
• Define partner eligibility, segmentation, tiers, benefits, requirements, and lifecycle stages.
• Build onboarding, enablement, validation, listings, launches, and growth journeys.

Skills

Partner programs

Program management

Cross-functional

Stakeholder influence

SaaS & APIs

Developer platforms

Communication

Ecosystem operations

Education

Bachelor's degree

Tools

GTM tooling

Job description

About the Team

We are a small and fast-moving partnerships team that shapes and executes OpenAI’s most important collaborations. Your mission is to design and operate the partner program for technology partners, ISVs, and marketplace participants. You will turn partner strategy into a simple, scalable experience from recruitment and onboarding through enablement, benefits, performance management, and growth.

About the Role

You are an operational builder with strong judgment, high ownership, and a track record of turning ambiguous goals into clear programs and measurable outcomes. You are comfortable working across product, engineering, GTM, marketing, operations, legal, finance, security, and support. You balance rigorous systems and governance with a thoughtful partner experience, and you can move quickly as the ecosystem evolves.

In this role, you will:

• Design and run the end-to-end ISV and marketplace partner program.
• Define partner eligibility, segmentation, tiers, benefits, requirements, and lifecycle stages.
• Build repeatable onboarding, technical enablement, validation, listing, launch, and growth journeys.
• Establish program policies, documentation, service levels, governance, and escalation paths.
• Create partner communications, education, office hours, playbooks, and self-service resources.
• Develop program metrics and dashboards covering recruitment, activation, solution quality, adoption, revenue impact, and partner health.
• Coordinate launches and program changes across product, engineering, GTM, marketing, legal, security, finance, support, and operations.
• Capture partner feedback and translate it into program, product, and operating improvements.

You might thrive in this role if you have:

• 8+ years of experience in partner programs, marketplaces, ecosystem operations, business operations, or program management.
• Proven experience building or scaling a technology partner, ISV, or marketplace program.
• Exceptional ability to convert ambiguous goals into clear processes, ownership, service levels, and measurable outcomes.
• Strong understanding of SaaS, APIs, developer platforms, integrations, and B2B go-to-market motions.
• Demonstrated cross-functional execution across product, engineering, GTM, marketing, legal, finance, security, support, and operations.
• Clear, effective communication with the ability to influence senior internal and external stakeholders.
• A strong partner orientation and the judgment to balance experience, quality, governance, and scale.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Aff…

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