Program Evaluator

Family-Connections,-Inc.-; Elm Park Village (NJ); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Retirement plans

Paid holidays

Job summary

Family Connections seeks a Program Evaluator to collect, analyze, and report data assessing the effectiveness of program services. You will work with data across EHR, Salesforce, and survey tools, supporting qualitative and quantitative analyses to inform ongoing quality improvements.

You will develop outcome tracking systems, generate clear reports for staff and funders, and contribute to the organization’s commitment to antiracist, culturally inclusive practices.

Qualifications

• Bachelor’s degree required; master’s degree preferred in Public Health, Program Evaluation, Statistics, Social Work, Public Administration, Psychology, Sociology, or related discipline.
• Program evaluation experience required.
• Experience evaluating Evidence Based Practices is required.
• Experience with both quantitative and qualitative research methods.
• Proficiency with software including EHRs, spreadsheets, databases, online surveys, and analysis tools.

Responsibilities

• Develop, maintain and report on data to evaluate program services under the guidance of the Director of Quality.
• Input, update and manage data across platforms including EHR, Salesforce, Alchemer, and funder requirements.
• Support qualitative and quantitative analysis of consumer care and quality measures.
• Analyze and measure program outcomes; contribute to sustainability planning.
• Advise on rapid cycle PDSA for continuous quality improvement.
• Monitor fidelity of Evidence-Based Practices.
• Create evaluation and outcome reports; share with staff, partners, and funders.
• Collaborate with IT to develop new outcome tracking systems.
• Review indicators annually and adjust as needed.
• Break out data by key program features for reporting.
• Develop graphs, infographics, and data visualizations for reports.
• Prepare presentations and reports based on findings.
• Serve on the Quality Improvement Committee.

Skills

Data analysis

Quantitative methods

Qualitative methods

Communication

Time management

Team collaboration

Ethics

Diversity sensitivity

Education

Bachelor’s degree

Master’s degree preferred

Tools

Electronic Health Records

Salesforce

Alchemer

Database management

Online survey tools

Qualitative analysis software

Quantitative analysis software

Job description

POSITION TITLE: Program Evaluator

REPORTS TO: Director of Quality

BROAD FUNCTION: Collects, analyzes, and reports on data to evaluate effectiveness of program services.

I. CORE VALUES:

1. CULTURAL PROFICIENCY: Articulates and applies historical context of racism and understands the current reality of consumers and communities of color in order to support racial equity. Actively demonstrates a commitment to supporting equity and inclusion, and serves as an advocate with colleagues, partners, and communities to meet the Agency's goal of becoming an Antiracist Culturally Inclusive Organization.
2. TRANSFORMATIONAL VALUES: Contributes to valuable and positive, antiracist transformation in individuals, organizations, and social systems in an effort to actively progress across the antiracist multicultural institution continuum. Is able to foster a sense of community and shared purpose via collaboration and cooperation with others inside and outside Family Connections. Embodies the principles and practices that form the Agency’s culture. Operates from an abundance mentality that recognizes opportunities and is optimistic and realistic about the future.
3. Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics.
4. Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
5. Works from a strengths-based perspective.
6. Recognizes that consumers come first and responds to consumers appropriately.
7. Knows and adheres to all FC Policies and Procedures.

II. PROFESSIONALISM:

1. Values and participates in the team as a proactive member.
2. Respects others’ professional opinions and tolerates a range of feelings.
3. Able to give and receive constructive criticism.

III. SUPERVISION:

1. Attends supervision consistently and comes prepared.
2. Able to receive feedback and to learn from it.
3. Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge toward growth and change.

IV. POSITION SPECIFIC RESPONSIBILITIES:

1. Work closely with program staff and under the direction of the Director of Quality to develop, maintain and report on relevant process and outcome data in a timely manner.
2. Collect, input, update, and manage data across various platforms, including but not limited to agency’s Electronic Health Record, Salesforce, Alchemer and those required by funders/regulators, ensuring data integrity and compliance with reporting requirements.
3. Support both qualitative and quantitative data analysis of consumer care/quality measures in accordance with acceptable statistical and quality improvement processes/systems.
4. Analyze, evaluate and measure program outcomes and provide input for sustainability and evaluation planning.
5. Support and make recommendations for use of rapid cycle PDSA to manage continuous quality improvement.
6. Support fidelity monitoring of Evidence-Based Practices.
7. Build and manage evaluation and outcome reports in appropriate software, ensure they are accurate and share them with various internal and external stakeholders including staff, partner agencies and funders.
8. Work with Director of Quality to develop new outcome tracking systems.
9. Review indicators on an annual basis to ensure they are appropriate for the goals of the program.
10. Break out evaluation and outcome data by identified key features as indicated by program.
11. Develop graphs, infographics, and other types of data visualizations for reports and presentations so that reports are clear and easy to understand.
12. Work with IT team to establish key performance indicators (KPIs) or other assessment software/databases, as applicable.
13. Create presentations and reports based on recommendations and findings.
14. Serve on the Quality Improvement Committee.

V. SPECIFICATIONS:

• Education:
  • Bachelor’s degree required, master's degree preferred in Public Health, Program Evaluation, Statistics, Social Work, Public Administration, Psychology, Sociology, or related discipline.
• Experience:
  1. Program evaluation experience required.
  2. Experience evaluating Evidence Based Practices is required.
  3. Experience working with both quantitative and qualitative research methods.
  4. Proficiency with applicable software including but not limited to electronic health records, spreadsheets, database management, online survey tools, qualitative and quantitative analysis software.
  5. Preferred experience working in public health, youth mental health, and/or substance use disorders.
• Skills and Abilities:
  1. Strong verbal and written communication skills.
  2. Excellent planning and organizing skills, attention to detail, accuracy, and adaptability.
  3. Understanding of both quantitative and qualitative research methods is required.
  4. Strong analytical and problem-solving skills.
  5. Excellent data collection, analysis, and reporting ability required.
  6. Able to develop evaluation plans.
  7. Ability to set and meet deadlines and work in high-pressure situations.
  8. Able and interested in working with individuals from diverse backgrounds.
  9. Independent judgement and self-direction to complete assigned tasks and identify tools and approaches for analysis.
  10. An understanding of professional ethics and issues of confidentiality. The ability to work on a multi-disciplinary team.
  11. Willingness to learn and use new technologies and train others.
• Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting up to or in excess of 50 pounds.

Salary : $52,000 - 57,000

Vacation & Benefits:

• Vacation: As a full-time employee working generally 35 hours per week, you will be eligible to participate in the Family Connections group benefit plans. Benefits include medical, dental, life insurance, long term disability, retirement plans, and additional supplementary benefits. Yes, you can elect to not enroll into these benefits. You will also be eligible to accrue vacation, personal, and sick days in addition to 12 paid holidays, and summer wellness Fridays.
• Benefits also include professional development assistance, referral program, internal/external trainings, Capella University partnership, 403b retirement plan with employer matching (3% max) (you can enroll in your 403b without a waiting period) , employer-paid life insurance, employer paid Long‑term Disability (LTD) insurance, employer paid Accidental Death & Dismemberment (AD&D) insurance, etc.

*The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.

Family Connections participates in E-Verify and will provide the federal government with information from each new employee’s Form I-9 to confirm authorization to work in the United States.

Candidates must be authorized to work in the United States and eligible for full‑time employment on a W‑2 basis. This role must be performed in a manner that is fully compliant with all applicable federal, state, and local employment laws, including those of the State of New Jersey. C2C, 1099, or other non‑W‑2 arrangements are not eligible for consideration.